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6s plus out of warranty with battery shutdowns randomly (sure symptoms of replacement programme)

TwoBytes

TwoBytes

macrumors 68040
Original poster
Jun 2, 2008
3,343
2,438
in the UK.
6s Plus
out of warranty
The phone shuts down randomly even with 50% of power in the phone! The battery won't last a day. I have wiped the phone twice, started from fresh. It's definitely exhibiting random shutdown issues...BUT the iPhone serial is not showing it's eligible for replacement.

What can I do? I don't expect to buy a device and have it last for a year. It's defective but out of warranty, so I fear Apple will charge :(

Thanks for any advice.
 
In the UK don't folks have consumer law protection for more than a year? If your diagnosis is true then the device is not fit for purpose.
 
I've not read of consumer law working for any apple issues but I can give it a go.

I'm quite sure it's the battery as the meter is jumping around too
 
musio said:
I've not read of consumer law working for any apple issues but I can give it a go.

I'm quite sure it's the battery as the meter is jumping around too
Click to expand...
Best to take it in and see what they say. UK consumer rights helped me with my mid 2014 macbook pro purchased from Apple. The trackpad failed just after 2 years and when I took it to the genius bar they said they would repair it free of charge. Saved me nearly £300.
 
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Matthew.H said:
Best to take it in and see what they say. UK consumer rights helped me with my mid 2014 macbook pro purchased from Apple. The trackpad failed just after 2 years and when I took it to the genius bar they said they would repair it free of charge. Saved me nearly £300.
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It's not free of charge. The extra warranty is built into the cost of the machine
 
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Back in June (2016) I took my out of warranty 6+ to our local Apple Store because the battery was swelling and causing the case to separate. They explained that the battery carries a separate, longer warranty. They replaced the whole phone. I'm in the U.S. so I don't know if the same policy holds in the U.K. but I would definitely try to get to an Apple store and hope for the best.
 
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thanks, inspiring confidence guys! I'll report back Monday!
 
tomjleeds said:
Following your logic, are all warranty procedures "not free of charge"?
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In a way, yes. But the reason I said it is because the "law" was mentioned. Yes Apple is following the law but products are also a little bit more expensive over there
[doublepost=1484171877][/doublepost]
Longkeg said:
Back in June (2016) I took my out of warranty 6+ to our local Apple Store because the battery was swelling and causing the case to separate. They explained that the battery carries a separate, longer warranty. They replaced the whole phone. I'm in the U.S. so I don't know if the same policy holds in the U.K. but I would definitely try to get to an Apple store and hope for the best.
Click to expand...

I would have tried again. That's a fire/safety hazard.
 
foxconn said:
In a way, yes. But the reason I said it is because the "law" was mentioned. Yes Apple is following the law but products are also a little bit more expensive over there
[doublepost=1484171877][/doublepost]

I would have tried again. That's a fire/safety hazard.
Click to expand...

Tried again?? They gave him a new phone. I'm thinking you missed that part...
 
This is the update:

Apple store diagnosed the phone and there were quite a few faults (logic board, etc) They said they cannot replace the phone in consumer law as it wasn't bought by them. It was bought by carphone warehouse.

Apple would have replaced it in accordance with consumer law but I'm reading around that Carphone warehouse are notorious for not adhering to this.
Has anyone any experience with replacing and iPhone at CW?
 
musio said:
This is the update:

Apple store diagnosed the phone and there were quite a few faults (logic board, etc) They said they cannot replace the phone in consumer law as it wasn't bought by them. It was bought by carphone warehouse.

Apple would have replaced it in accordance with consumer law but I'm reading around that Carphone warehouse are notorious for not adhering to this.
Has anyone any experience with replacing and iPhone at CW?
Click to expand...
Your best bet is to go into CW and ask. You could ask Apple for a copy of the diagnostic report they did if they still have it. I don't have any experience with CW personally.
 
No experience here as well but it sounds like Apple gave you good advice. Consumer law makes the seller responsible, not necessarily the manufacturer. I'd recommend to read up on your laws and then contact the seller.

And of course: best success!
 
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My wife's 6s plus has been having battery problems. Shutting down at 17%, wouldn't turn on, plugged in and immediately showing 35% charge. Took in to Apple Store (where it was purchased from) and they said battery checked out fine. They said it could only be the logic board, and since its (barely) past it's warranty I would need to buy an out of warranty replacement for $329. I've never had another iPhone die any where near this early before. What a disappointment.
 
Stevessvt said:
My wife's 6s plus has been having battery problems. Shutting down at 17%, wouldn't turn on, plugged in and immediately showing 35% charge. Took in to Apple Store (where it was purchased from) and they said battery checked out fine. They said it could only be the logic board, and since its (barely) past it's warranty I would need to buy an out of warranty replacement for $329. I've never had another iPhone die any where near this early before. What a disappointment.
Click to expand...

My wife's 6s does exactly this, not showing as part of the exchange program.
 
Sampple said:
My wife's 6s does exactly this, not showing as part of the exchange program.
Click to expand...
We have seen lots of iphone 6S come in with the same fault, it seems that their batteries seem to have faults, even when they haven't been included within the battery replacement program. With batteries expanding and pushing the screen off the frame, and also batteries just shutting off early or not charging at all.

Iphone 6S also seem to be having more and more issues with U2 Tristar failure too
 
If anyone has any stories related to consumer law and carphone warehouse please share how it went.
 
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