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6S Plus White Box Replacements, Quality?

powerbook911

powerbook911

macrumors 601
Original poster
Mar 15, 2005
4,003
383
My 6S Plus had the haptic start going crazy, wouldn't even haptic when you do a force press, etc.

I received an express replacement from Apple, and the entire bezel around the front of the phone is scratched/marred up. Several inches of it marred up.

Has anyone received acceptable replacement / refurb units so I can have some confidence I will get a good one next time?

Thanks!!!
 
Newtons Apple said:
Sorry to hear. It should look as new with no defects. Maybe a visit to the Apple store will get it replaced or a call. If it bothers you . . . . . .
Click to expand...

Thanks, I will work on it. It certainly bothers me, it is 3 inches long, and light catches it all shiny.
 
I had a replacement 5S 2 years ago, that was flawless. At the time the genius bar said they don't offer refurbished models as replacements. Not sure about now.
 
All of my white box warranty phones have been flawless, only had an issue where I received a phone that was locked to a different carrier, called and spoke to support they had to unlock it for me so I had a phone.


Always have had an good experience
 
My 6s replacement I received 3 weeks ago has a "clicky" back. About every 10 minutes without use and you pick it up and apply pressure to the screen as doing a force touch the back will kinda click just under the apple logo. Seems almost like adhesive from the battery or Apple logo. Took into Apple Store the other day but they were unable to replicate it, as it just happens. Was offered a screen replacement but I declined as it is not the screen, phone is flawless otherwise. A little disappointed as I purchased the phone outright and the clicking just makes this replacement feel cheap.
1ed0157209cbd7731f8c8520e29248f6.jpg
 
fiveainone said:
I had a replacement 5S 2 years ago, that was flawless. At the time the genius bar said they don't offer refurbished models as replacements. Not sure about now.
Click to expand...
Right. Because you didn't use the right word. :D

Apple calls them 'remanufactured' not refurbished.

Remanufactured devices get new casings, new batteries and any parts that fail testing are replaced. Then the whole unit is run through the same test that new phones are.

Additionally, some new units are pulled off the manufacturing line and mixed in with the remanufactured units for replacement purposes.

Based on all of this OP should not have gotten a unit scratched like that.
 
eyoungren said:
Right. Because you didn't use the right word. :D

Apple calls them 'remanufactured' not refurbished.

Remanufactured devices get new casings, new batteries and any parts that fail testing are replaced. Then the whole unit is run through the same test that new phones are.

Additionally, some new units are pulled off the manufacturing line and mixed in with the remanufactured units for replacement purposes.

Based on all of this OP should not have gotten a unit scratched like that.
Click to expand...
My Apple Store calls them "Brand New" units. They aren't refurbished or remanufactured according to theses Geniuses. I'm totally ok with a remanufactured unit as long as it's of same quality as a new unit. Unfortunately the back casing on mine creaks.
 
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BruceButtcheeks said:
My Apple Store calls them "Brand New" units. They aren't refurbished or remanufactured according to theses Geniuses. I'm totally ok with a remanufactured unit as long as it's of same quality as a new unit. Unfortunately the back casing on mine creaks.
Click to expand...
I think, lately, that the term 'Genius' that Apple applies to it's employees has gotten considerably looser in it's definition.

Either that or Apple has shifted the priority of their Geniuses to one of defending and justifying Apple's policies over service to the customer.
 
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I been into 6 replacements with the 6s plus bad quality control from express replacement and the store replacements lucky trading the 6s plus for a 4.7 inch iPhone 7 black
 
I got a replacement 4s from the apple store once and it looked like one hole for a volume button was drilled off center and then another hole drilled for it to be in the right place in the steel band. Also the battery life was bad. I ended up selling it because I wanted an iPhone 5 at the time. It was real clean like new though.
 
Jetro said:
I got a replacement 4s from the apple store once and it looked like one hole for a volume button was drilled off center and then another hole drilled for it to be in the right place in the steel band. Also the battery life was bad. I ended up selling it because I wanted an iPhone 5 at the time. It was real clean like new though.
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Yeah, this far in the cycle I'll probably just sell this one for the 7. It's sad as these are not cheap.
 
I would say that the vast majority of replacements look great and people are happy with them. As much time as I spend on this forum I think I have only seen maybe one other complaint about a white box replacement over the years.
 
Apple replacements tend to be great, even if they are factory reconditioned (you can tell this by reading the serial starting with an 'R' not certain if this applies to phones based on my luck). I seem to remember something about a lawsuit about this factory recondition replacements forcing the company to use new phones in some country—that only happened because of some faulty phones built on of the suppliers.
 
I just received a replacement 6S a few days ago due to battery issues with my previous 6S (bought last Oct). After getting back to my office and plugging it into the coconut battery app, it showed the phone was built 2.5 weeks ago. Perfect build quality. No issues. Doubt its a refurb.
 
xspaint said:
I just received a replacement 6S a few days ago due to battery issues with my previous 6S (bought last Oct). After getting back to my office and plugging it into the coconut battery app, it showed the phone was built 2.5 weeks ago. Perfect build quality. No issues. Doubt its a refurb.
Click to expand...
Mine says 2016/05/09 and I received June 29th. Originally purchased 128gb unlocked model.
 
BruceButtcheeks said:
My 6s replacement I received 3 weeks ago has a "clicky" back. About every 10 minutes without use and you pick it up and apply pressure to the screen as doing a force touch the back will kinda click just under the apple logo. Seems almost like adhesive from the battery or Apple logo. Took into Apple Store the other day but they were unable to replicate it, as it just happens. Was offered a screen replacement but I declined as it is not the screen, phone is flawless otherwise. A little disappointed as I purchased the phone outright and the clicking just makes this replacement feel cheap.
1ed0157209cbd7731f8c8520e29248f6.jpg
Click to expand...
Yeah, I don't know what causes it but my 6s has been doing this since the first week or two of ownership after launch. I figured I may have it looked at one day, but the phone still works fine. I thought they all made this sound! I can always replicate it by pressing about halfway down the screen, a half inch or so from the left side. If it ever stops making that sound I can either give it a few seconds or squeeze the sides a little, then that clicky sound is back.
 
xspaint said:
I just received a replacement 6S a few days ago due to battery issues with my previous 6S (bought last Oct). After getting back to my office and plugging it into the coconut battery app, it showed the phone was built 2.5 weeks ago. Perfect build quality. No issues. Doubt its a refurb.
Click to expand...

I got refurb phones, they are even better than new. Apple has very good replacements
 
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