6S Plus White Box Replacements, Quality?

Discussion in 'iPhone' started by powerbook911, Jul 27, 2016.

  1. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #1
    My 6S Plus had the haptic start going crazy, wouldn't even haptic when you do a force press, etc.

    I received an express replacement from Apple, and the entire bezel around the front of the phone is scratched/marred up. Several inches of it marred up.

    Has anyone received acceptable replacement / refurb units so I can have some confidence I will get a good one next time?

    Thanks!!!
     
  2. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
  3. powerbook911 thread starter macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #3
    Yeah really. The marring looks like it's probably where they use a tool to put it together. The process or workers must be different than when a new unit is assembled.
     
  4. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #4
    Sorry to hear. It should look as new with no defects. Maybe a visit to the Apple store will get it replaced or a call. If it bothers you . . . . . .
     
  5. powerbook911 thread starter macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #5
    Thanks, I will work on it. It certainly bothers me, it is 3 inches long, and light catches it all shiny.
     
  6. fiveainone macrumors 6502a

    Joined:
    Sep 16, 2011
    #6
    I had a replacement 5S 2 years ago, that was flawless. At the time the genius bar said they don't offer refurbished models as replacements. Not sure about now.
     
  7. Fischkind macrumors newbie

    Joined:
    Jan 13, 2013
    #7
    All of my white box warranty phones have been flawless, only had an issue where I received a phone that was locked to a different carrier, called and spoke to support they had to unlock it for me so I had a phone.


    Always have had an good experience
     
  8. BruceButtcheeks macrumors member

    BruceButtcheeks

    Joined:
    Mar 25, 2015
    #8
    My 6s replacement I received 3 weeks ago has a "clicky" back. About every 10 minutes without use and you pick it up and apply pressure to the screen as doing a force touch the back will kinda click just under the apple logo. Seems almost like adhesive from the battery or Apple logo. Took into Apple Store the other day but they were unable to replicate it, as it just happens. Was offered a screen replacement but I declined as it is not the screen, phone is flawless otherwise. A little disappointed as I purchased the phone outright and the clicking just makes this replacement feel cheap.[​IMG]
     
  9. eyoungren macrumors Core

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    ten-zero-eleven-zero-zero by zero-two
    #9
    Right. Because you didn't use the right word. :D

    Apple calls them 'remanufactured' not refurbished.

    Remanufactured devices get new casings, new batteries and any parts that fail testing are replaced. Then the whole unit is run through the same test that new phones are.

    Additionally, some new units are pulled off the manufacturing line and mixed in with the remanufactured units for replacement purposes.

    Based on all of this OP should not have gotten a unit scratched like that.
     
  10. BruceButtcheeks macrumors member

    BruceButtcheeks

    Joined:
    Mar 25, 2015
    #10
    My Apple Store calls them "Brand New" units. They aren't refurbished or remanufactured according to theses Geniuses. I'm totally ok with a remanufactured unit as long as it's of same quality as a new unit. Unfortunately the back casing on mine creaks.
     
  11. eyoungren macrumors Core

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    ten-zero-eleven-zero-zero by zero-two
    #11
    I think, lately, that the term 'Genius' that Apple applies to it's employees has gotten considerably looser in it's definition.

    Either that or Apple has shifted the priority of their Geniuses to one of defending and justifying Apple's policies over service to the customer.
     
  12. Alexrat1996 macrumors 68030

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #12
    I been into 6 replacements with the 6s plus bad quality control from express replacement and the store replacements lucky trading the 6s plus for a 4.7 inch iPhone 7 black
     
  13. BruceButtcheeks macrumors member

    BruceButtcheeks

    Joined:
    Mar 25, 2015
    #13
    What flaws have you dealt with with the replacements?
     
  14. Alexrat1996 macrumors 68030

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #14
    Power button,vibration was loud like a tooth brush ,hair in camera lense ,home button not working
     
  15. Fischkind macrumors newbie

    Joined:
    Jan 13, 2013
    #15
    Strange, are you doing it via Apple Store or express replacement?
     
  16. Alexrat1996 macrumors 68030

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #16
    Both
     
  17. imlynxy macrumors 65816

    Joined:
    Mar 8, 2012
    #17
    I got iphone 6s replacement. Flawless. So far the best iphone I had
     
  18. Jetro macrumors regular

    Jetro

    Joined:
    Jan 12, 2016
    #18
    I got a replacement 4s from the apple store once and it looked like one hole for a volume button was drilled off center and then another hole drilled for it to be in the right place in the steel band. Also the battery life was bad. I ended up selling it because I wanted an iPhone 5 at the time. It was real clean like new though.
     
  19. BruceButtcheeks macrumors member

    BruceButtcheeks

    Joined:
    Mar 25, 2015
    #19
    Yeah, this far in the cycle I'll probably just sell this one for the 7. It's sad as these are not cheap.
     
  20. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #20
    I would say that the vast majority of replacements look great and people are happy with them. As much time as I spend on this forum I think I have only seen maybe one other complaint about a white box replacement over the years.
     
  21. agentsmithone macrumors member

    Joined:
    Jun 4, 2008
    Location:
    California
    #21
    Apple replacements tend to be great, even if they are factory reconditioned (you can tell this by reading the serial starting with an 'R' not certain if this applies to phones based on my luck). I seem to remember something about a lawsuit about this factory recondition replacements forcing the company to use new phones in some country—that only happened because of some faulty phones built on of the suppliers.
     
  22. xspaint macrumors member

    Joined:
    Oct 5, 2010
    #22
    I just received a replacement 6S a few days ago due to battery issues with my previous 6S (bought last Oct). After getting back to my office and plugging it into the coconut battery app, it showed the phone was built 2.5 weeks ago. Perfect build quality. No issues. Doubt its a refurb.
     
  23. BruceButtcheeks macrumors member

    BruceButtcheeks

    Joined:
    Mar 25, 2015
    #23
    Mine says 2016/05/09 and I received June 29th. Originally purchased 128gb unlocked model.
     
  24. bhayes444 macrumors 6502a

    Joined:
    Jul 13, 2013
    #24
    Yeah, I don't know what causes it but my 6s has been doing this since the first week or two of ownership after launch. I figured I may have it looked at one day, but the phone still works fine. I thought they all made this sound! I can always replicate it by pressing about halfway down the screen, a half inch or so from the left side. If it ever stops making that sound I can either give it a few seconds or squeeze the sides a little, then that clicky sound is back.
     
  25. imlynxy macrumors 65816

    Joined:
    Mar 8, 2012
    #25
    I got refurb phones, they are even better than new. Apple has very good replacements
     

Share This Page