6s problem

Discussion in 'iPhone' started by CelticRey, Aug 2, 2016.

  1. CelticRey macrumors newbie

    Joined:
    Jun 11, 2012
    Location:
    Rocky Mountains and Florida
    #1
    My iPhone 6s will not operate when the indicated battery level is 40% or lower. It just gives me the recharge window showing the charger cord being put into the charging port and then shuts down. Any ideas? Yes I've done all the usual reboot,hard reboot and updates.
     
  2. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #2
    Its possible you have a defective battery or a corrupt version of iOS. Try restoring as new and if that doesn't fix the issue, take it into Apple. Definitely do the restore as new before going to Apple, because they will probably make you do it in store.
     
  3. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #3
    There have been several reports of strange behavior with low battery on the 6S.

    Make sure you do a good backup before going to Apple.
     
  4. noobinator macrumors 601

    Joined:
    Jun 19, 2009
    Location:
    Pasadena, CA
  5. CelticRey thread starter macrumors newbie

    Joined:
    Jun 11, 2012
    Location:
    Rocky Mountains and Florida
    #5
    I went to the local Apple store last week after doing a complete backup sync and backup again. The nice lady hooked up my phone to the computer and found it wasn't the battery but "something" in the phone was causing a problem with the way the battery was performing and charging. So I could leave the phone with them for several hours "because they had not set up all their computers with the latest update yet" or she could teach me how to perform a hard restore of the phone, or I could set up a phone call to walk me thru the process. I said I'd try it at home. She used my notes on phone to write down explicit instructions and advised me to write them down before performing the reset as they may get lost when I restore the phone. She was correct, those notes went away. I followed the instructions step by step and WOW my phone now goes three days before needing to be charged unless I am using it more than normal. I did lose some of my photos and I had to reset all my passwords and reload and update all the apps, but overall I'm very happy. It took about 10 minutes to perform the restore and then several hours to do the entire reset of all the peripherals, but overall worth it to me.
     
  6. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #6
    So...you are going to share the instructions, right?
     
  7. CelticRey thread starter macrumors newbie

    Joined:
    Jun 11, 2012
    Location:
    Rocky Mountains and Florida
    #7
    I guess I could, but I really don't want to be responsible if my instructions cause any one to mess up their phone. A quick trip to the Apple store(if there is one near you) will get you the correct instructions. If, like me your battery just stops working at about 40% shown charge, I would suggest backing up your phone and taking it in. Best of luck.
     
  8. dangeng macrumors member

    Joined:
    Nov 25, 2015
    #8

    Don't you think people are responsible for themselves? I mean it's up to everybody to use or not to use any kind of instructions.
    I would really appreciate you sharing these instructions...

    Thank you very much!!
    Cheers, Dan
     
  9. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #9
    I would also like to know what they are. MacRumors is full of tech savvy people and I'm sure a lot of people could benefit. I've gone to the Genius Bar a dozen times over the years for battery problems and have never been once told "instructions" that could help increase battery life. Last time I went the genius told me to turn off cellular functionality of all my apps, rendering them useless, which I guess would increase battery life. :rolleyes:
     
  10. CelticRey thread starter macrumors newbie

    Joined:
    Jun 11, 2012
    Location:
    Rocky Mountains and Florida
    #10
    OK here goes. Please know I am not the greatest computer guy and I did everything as I have written down. Warning! do back up your phone before you do this as you are going to restore at the end. Make sure you know which backup is the one for your current version. To perform "hard restore" my description. Connect your phone to you computer. Open iTunes(make sure you back up phone). Hold down both power and home buttons. Keep them down until screen goes black. Count to 5 and then let go of the power button but keep home button down. Screen should remain black, if iTunes logo shows, start again as you have done something wrong. iTunes should say it has detected a phone in recovery mode. Go ahead and restore phone. You will probably lose some of your content. I know I lost some of my notes. You will have to go back and reset passwords and some of your apps. Good luck. I now it doesn't seem that hard, but I was very worried as I am the guy who always finds a way to screw up.
     
  11. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #11
    Thats only a DFU restore. Once you restore your backup, all data will be returned and so will the battery corruption issue.
     
  12. dangeng macrumors member

    Joined:
    Nov 25, 2015
  13. Applejuiced, Aug 21, 2016
    Last edited: Aug 21, 2016

    Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #13
    So in other words it was a software bug. They had you do an itunes restore and all is done.
    There is no "special instructions" people.
    First thing anyone should have done before making appointments and wasting Apple's and their time is restore the phone.
    If the problem persists then you make a genius bar appointment.
     
  14. CelticRey thread starter macrumors newbie

    Joined:
    Jun 11, 2012
    Location:
    Rocky Mountains and Florida
    #14
    As I said, I'm no expert in computers or phones. I don't know what it was called and don't really care as long as it fixed the problem. This fix might be a little premature as now my phone shows no power 1st thing and I plug it in and twenty seconds later it runs fine with about 42%. Makes no sense to me and I'm sorry to have wasted your time.
     
  15. Paddle1 macrumors 68030

    Joined:
    May 1, 2013
    #15
    That doesn't sound right, seems like it's the battery. If the problem reoccurs you should look into it.
     
  16. AppleFanatic10 macrumors 68030

    AppleFanatic10

    Joined:
    Nov 2, 2010
    Location:
    Encino, CA
    #16

    You may need a new battery. Usually when a battery drops below a certain percentage, the phone just cuts off. You should still be in the 1 year warranty so go to the Apple Store and see what they can do for you.
     

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