6s replacement new or refurb?

ACURA2015

macrumors regular
Original poster
Sep 1, 2015
241
39
Miami, Florida
Hello, I wanted to know is there anyway to tell by model number, serial number or IMEI# if a replacement i got from Apple today at the Apple store new or refurb? I really hope its new because my defective unit was only a month old. Thanks
 

eyoungren

macrumors Core
Aug 31, 2011
22,559
15,454
ten-zero-eleven-zero-zero by zero-two
Hello, I wanted to know is there anyway to tell by model number, serial number or IMEI# if a replacement i got from Apple today at the Apple store new or refurb? I really hope its new because my defective unit was only a month old. Thanks
Remanufactured.

Absolutely no difference between new or remanufactured.
 

Mlrollin91

macrumors G5
Nov 20, 2008
13,654
9,177
Ventura County
If your current device only has 60 days of warranty left, Apple is giving you an extra 30 days for free, making it 90 days. If your device has 180 days of warranty left, then your replacement device will receive 180 days of warranty.

All "refurb" phones are considered remanufactured. They get a new case, new screen and new battery and undergo more thorough testing than "new" phones. There is no way to tell if the replacement is new or remanufactured.
 

lordofthereef

macrumors G5
Nov 29, 2011
12,913
3,482
Boston, MA
Just to help make things crystal clear:

Your phone was one month old. Your new phone now has 11 months of warranty left (the same as your previous one did) unless you had AC+, in which case you now have 23 months warranty left.

The only point at which a 90 day warranty comes into play is if the phone you brought in had fewer than 90 days remaining on its warranty. That 90 day warranty is a freebie. Your original warranty stays intact.

I do have a question about remanufsctured phones though. Has Apple come out and said what their policy on refurbs is? I aske because I've seen the same thing repeated about phones being remanufsctured over the years but I've never seen distinct Apple information. It's not that I don't believe people, particularly when some in this very thread have given me credible verifiable information in the past on multiple accounts, but there is a tendency for things to get parroted on webpages and what is "known" to be true isn't actually first party official information.
 

eyoungren

macrumors Core
Aug 31, 2011
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I do have a question about remanufsctured phones though. Has Apple come out and said what their policy on refurbs is? I aske because I've seen the same thing repeated about phones being remanufsctured over the years but I've never seen distinct Apple information. It's not that I don't believe people, particularly when some in this very thread have given me credible verifiable information in the past on multiple accounts, but there is a tendency for things to get parroted on webpages and what is "known" to be true isn't actually first party official information.
I don't think Apple has a published policy. Like revealing the details about products they have not released yet they tend to be secretive about their behind the scenes processes. Kind of like Disney.

But I believe the common repeating mantra you hear is because at least one Apple employee mentioned this here at some point.

That's my understanding anyway.
 

iPad Retina

macrumors 6502a
Jan 6, 2013
757
59
Toronto
When I called about this, they said all of our replacements are brand new. We don't replace it with refurbished one. I'm like what???? Pretty sure that was a lie
 

eyoungren

macrumors Core
Aug 31, 2011
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When I called about this, they said all of our replacements are brand new. We don't replace it with refurbished one. I'm like what???? Pretty sure that was a lie
From their standpoint they call them "remanufactured". Remanufactured could be considered new - from a certain point of view.

And that's all they'd ever admit to if you pinned them down.
[doublepost=1464095661][/doublepost]
Look at the model number in settings. If it begins with N....refurb or "remanufactured"
I think Apple has been obfuscating this since the iPhone 5. People have caught on to it.
 
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eyoungren

macrumors Core
Aug 31, 2011
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Except that they do, of course. Why people think they shouldn't have to read, I will never understand.

http://www.apple.com/shop/browse/home/specialdeals

"We back it with our standard one-year limited warranty. And you have the option of purchasing an AppleCare Product for it."
These are policies specific to Mac, iPod, iPad and Clearance items.

I realize you are extrapolating to cover iPhones and I agree that the policy does cover iPhones…but there is still no explicit mention of the policy covering iPhones on their website. I believe that is because the iPhone is the one refurbished (remanufactured) device Apple does not sell online.
 

RUGERMAN

macrumors regular
Jun 12, 2010
203
15
These are policies specific to Mac, iPod, iPad and Clearance items.

I realize you are extrapolating to cover iPhones and I agree that the policy does cover iPhones…but there is still no explicit mention of the policy covering iPhones on their website. I believe that is because the iPhone is the one refurbished (remanufactured) device Apple does not sell online.
Good Grief! Who cares. if it looks new, has an as new warranty and works as new, then enjoy & get on with life.
 
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eyoungren

macrumors Core
Aug 31, 2011
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Good Grief! Who cares. if it looks new, has an as new warranty and works as new, then enjoy & get on with life.
Why are you yelling at me?

I expressed the same opinion you just did to the OP of this thread. Below is my first post in this thread.
Remanufactured.

Absolutely no difference between new or remanufactured.
The ABOVE reply was simply a discussion of the fact that even though Apple DOES have the same process for iPhone and there is NO difference between remanufactured and new - there is no specific documentation about it on Apple's website.

How you can turn that into me having an issue with refurbs when I've been repeating the same mantra about refurb iPhones being the same or better than new for the years I've been a member in this forum, I simply do not know.
 
Last edited:

techspin

macrumors 6502a
Jul 21, 2014
773
331
Your replacement is a refurb...that was probably dropped in a toilet full of dookie by the previous owner. But who cares if it looks new and works fine!
 

Applejuiced

macrumors Westmere
Apr 16, 2008
40,672
6,532
At the iPhone hacks section.
Hello, I wanted to know is there anyway to tell by model number, serial number or IMEI# if a replacement i got from Apple today at the Apple store new or refurb? I really hope its new because my defective unit was only a month old. Thanks
If you cannot tell yourself if it's refurb or brand new then what difference does it make?
If it looks new, functions like new and has no issues then find something better to worry about...
[doublepost=1464143505][/doublepost]
well, if that's the case why would they only provide you with 90 days if they were "as new"?
Your get 90 days warranty or the remaining warranty from your original phone that you turned in.
If you had 6 months left on your previous device the old warranty carries over to the replacement.
If the old warranty expires in 3 weeks for example you get a full 3 months so you get extra coverage.
You dont keep getting full 1 year warranty every time you get a replacement.
Only full year since original purchase date. Makes sense?
 
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