6s shutting off at 30 percent

Discussion in 'iPhone Tips, Help and Troubleshooting' started by tl01, Oct 3, 2016.

  1. tl01 macrumors 68000

    Joined:
    Jun 20, 2010
    #1
    My mom's phone is shutting off at 30 percent and when you plug it in, it turns on again and is at 30 percent still. Is the battery likely shot? She has apple care plus, so do they usually replace the battery or replace the phone?
     
  2. ericwn macrumors 65816

    Joined:
    Apr 24, 2016
    #2
    I think some stores do change only the battery, but it might depend on other elements like availability of spare parts in workshop, availability of devices for swap, technician availability etc. In most cases I guess it will be swapping the phone.
     
  3. AllergyDoc macrumors 65816

    AllergyDoc

    Joined:
    Mar 17, 2013
    Location:
    Utah, USA
    #3
    My wife's 6s started doing that after she upgraded to iOS 10 (which she blames me for). A hard restart fixed it. Now she just has crappy battery life. I think Apple has some work to do on iOS 10.
     
  4. tl01 thread starter macrumors 68000

    Joined:
    Jun 20, 2010
    #4
    They tested the phone and think it is software and not the battery. Crazy! They told her to go home and save her photos...she forgot to do that first;). And then do to a complete erase of the phone and a fresh start. Too bad I'm not close by to help her for a few days.
     
  5. Jmausmuc macrumors 6502

    Jmausmuc

    Joined:
    Oct 13, 2014
    #5
    Having the same problem on my 6S. I also had this problem on the 6 and as far as I know a restore didn't help.

    So either DFU or replace the battery, I am not sure.

    Any thoughts?
     
  6. fiveainone macrumors 6502a

    Joined:
    Sep 16, 2011
    #7
    Mine was doing that last week. Try downloading an app called "Battery Life". It'll tell your your battery health. Mine was saying it's 23%, meaning the it's basically at 76% out of 100% health. Genius bar tested at 79%. Anything below 80% AppleCare will replace it for free, which they did on mine.
     

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