6s Taptic keeps failing to work

Discussion in 'iPhone' started by DougFNJ, Dec 18, 2015.

  1. DougFNJ macrumors 6502a

    DougFNJ

    Joined:
    Jan 22, 2008
    Location:
    NJ
    #1
    I was wondering if this is a problem for others? After powering off and on my Taptic works fine for a few hours, and then I go to use force touch and the Taptic doesn't work. I power off and on then it works fine for a few hours and then the same thing happens. I've done a hard reset and get the same results as the power off and on.

    Is this a glitch?
     
  2. maxsix Suspended

    maxsix

    Joined:
    Jun 28, 2015
    Location:
    Western Hemisphere
    #2
    We had a few at work that did this. Apple replaced them, the new ones are fine.
     
  3. DougFNJ thread starter macrumors 6502a

    DougFNJ

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    Jan 22, 2008
    Location:
    NJ
    #3
    Sorry, I was getting errors with Tapatalk while trying to post and didn't realize it was posting every time.

    @Max- was it a software or hardware issue?
     
  4. hamiltonDSi macrumors 68000

    hamiltonDSi

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    Jul 29, 2012
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    Romania
    #4
    Well you can always try a Restore. If that doesn't work Apple will replace your device.
     
  5. DougFNJ thread starter macrumors 6502a

    DougFNJ

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    Jan 22, 2008
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    NJ
    #5
    Thank you, tried restoring, set the phone up as new yesterday, and today the Taptic stopped working again. I reserved a Genius Bar appointment.
     
  6. LaraStone macrumors newbie

    LaraStone

    Joined:
    Sep 29, 2015
    #6
    I have the same problem.
     
  7. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #7
    I had to get my first AW replaced due to the haptic motor not working. It would work for a while after rebooting but within a day it would stop again. After replacement, not a problem anymore.
     
  8. DougFNJ thread starter macrumors 6502a

    DougFNJ

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    Jan 22, 2008
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    NJ
    #8
    I wanted to put an update out there on this. First of all Merry Christmas for those who celebrate.
    I went to my Genius Bar appointment the other day. The Taptic WAS working when I brought it in so I was thinking they might find the problem through diagnostics, he said nothing did come up, but also said the Taptic was very weak. He offered to replace it which I approved. I've had it for 2 days and <knock wood> all good.
     
  9. DougFNJ thread starter macrumors 6502a

    DougFNJ

    Joined:
    Jan 22, 2008
    Location:
    NJ
    #9
    Well it's a few weeks since I got the replacement iPhone and it's back to doing it every few days. Is this possibly a glitch in the OS? For reference Space Grey 128GB on Verizon IOS 9.2.

    This happens so randomly.
     
  10. Charadis macrumors 6502a

    Joined:
    Jul 3, 2010
    #10
    Mine is a RG 6S 64GB on AT&T, and Taptic has been working every time since I got it for Christmas, on 9.2 (came with 9.1). Just tried 3D Touch on home screen, and no probs.

    Have you tried restoring the replacement? I would think it could be a software glitch if that's 2nd time in a row..
     
  11. Fluttershy macrumors regular

    Fluttershy

    Joined:
    Mar 16, 2012
    Location:
    Australia
    #11
    I bought a brand new iPhone 6S on release. Used it as per normal, after about 2 weeks I noticed the Vibrate/Taptic stopped working randomly. So alerts/calls would not vibrate, nor would force-touch.

    To fix this, I'd have to turn the phone off and then back on again. And it would resolve it, until it randomly stopped.

    I went to Apple and the replaced the iPhone 6S for me on the spot. Great. I restored from my backup and used it, but then a few days in, BAM issue strikes again. Vibrate/Taptic stops working until I restart iPhone.

    So I'm thinking it may be a iOS thing, so I Erase all Content & Settings off my iPhone. I then proceed to set it up as a Brand New iPhone. Thinking well now it's a brand new setup, surely this can't happen again.

    No less than 24 hours since the reset the vibrate/taptic stopped working! I don't even know why anymore, one minute it vibrates when I get texts, next minute it doesn't!
     
  12. solo118 macrumors 65816

    Joined:
    May 16, 2011
    #12
    This feature does not work for me either, very frustrating.

    The whole quick actions thing does not work unless I open an app and close it. Is this a software issue or hardware?
     
  13. DougFNJ thread starter macrumors 6502a

    DougFNJ

    Joined:
    Jan 22, 2008
    Location:
    NJ
    #13
    Happy to know I'm not alone, sucks however that it's happening. Now the big question is if it is software or hardware related. It sounds like 9.3 is in the pipeline to release. I'm curious if there is anything in the big fix portion that addresses this.
     
  14. DougFNJ thread starter macrumors 6502a

    DougFNJ

    Joined:
    Jan 22, 2008
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    NJ
    #14
    So here is the big update. The issue kept happening. Apple Store geniuses kept swapping my phones out, AppleCare ended up sending me a brand new sealed in box phone. I completely wiped phones 3 times and started from scratch. Nothing was working. I sent a diagnostic while on the phone to the rep, he couldn't find anything abnormal. We did a full file send through iTunes as he escalated it to engineering. Got a call back today requesting that I try 2 things....when the problem occurs, turn off Bluetooth and see if that fixes it, and change the vibration alert on the silent ringtone. Interestingly I switched the alert to Rapid, back to default after he told me this back to rapid and it when I changed it over the vibrate stopped working. I toggled Bluetooth and it started working. So it looks like it is pretty much narrowed down and I have an idea what may had been causing it.

    I hope this helps someone else that this may had been affecting.
     
  15. jeff123816 macrumors member

    Joined:
    Jun 18, 2009
    #15
    I've had a 6s since launch and this has been a continuous problem for me. Unfortunately, none of the suggestions in this thread have worked for me. Bluetooth and silent vibration settings do not reactivate the vibration. Only a restart. If I do a restart in the morning, vibration is gone by noon, so it's pretty quick. This is forcing me to miss reminders as I have to keep my phone on silent at work. Has anyone made any progress with this?
     
  16. Kingofclouds macrumors member

    Kingofclouds

    Joined:
    Jul 31, 2011
    #16
    iOS 10 bug with Skype, affected my 7 and 6s equally.
     
  17. jeff123816 macrumors member

    Joined:
    Jun 18, 2009
    #17
    Are you saying that the Skype app is causing the problem?
     
  18. Armen macrumors 604

    Armen

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    Apr 30, 2013
    Location:
    127.0.0.1
    #18
    I had a problem where it wouldn't work at all. Resetting all settings fixed it for whatever reason.
     

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