7 128gb won't turn the screen at times

[engine007]

Hello, I have my i7 128gb.

After I have upgraded to 10.2 (it could be just a coincidence though) the screen won't turn on for 3-4 sec. The power button is completely useless at the time. The Home button makes taptic vibrate but the screen would be black for about 3-4sec.
Raise to wake is enabled.
Have you encountered this?

 

[hovscorpion12]

I have not personally encountered this issue. Have you tried to restore?

 

[noobinator]

try in this order:

turn off and restart
hard restart
restore

 

[Jetcat3]

I've encountered this several times on the 7 Plus and the iPad Air 2 but it's only when I've been on speaker phone and hit the lock button. I'm unable to get the display to light up again for 3-4 seconds.

 

[engine007]

try in this order:

turn off and restart
hard restart
restore

Thanks.

I have not personally encountered this issue. Have you tried to restore?

Not yet. The issuue is gone. I have not been able to reproduce for about a week now

 

[engine007]

I've encountered this several times on the 7 Plus and the iPad Air 2 but it's only when I've been on speaker phone and hit the lock button. I'm unable to get the display to light up again for 3-4 seconds.

Have you been able to resolve it?

 

[Jetcat3]

When I turned it off and back on again I have yet to see it happen. Good news!

 

[macTW]

Thanks.


Not yet. The issuue is gone. I have not been able to reproduce for about a week now

A beneficial problem haha. When you can't replicate the problem. Hopefully the original problem is gone now.

 

[BigMcGuire]

My 6+ 128gb had this problem. I just lived with it because it happened once or twice a month. My 6s+ has never had this problem. Never found a solution - didn't really care cuz it didn't happen too frequently.

 

[gigapocket1]

I feel like restarting your phone is the first thing everybody should do before creating a thread here. lol

 

[engine007]

100% way to reproduce the problem:
1) receive a call/call somebody;
2) talk...
3) hang by pressing Power button;
4) wait 10-15 sec;
5) try to unlock your phone: you probably won't be able to for 3-5 sec. It will remain black whatever you press, taptic engine vibrates, nothing happens.