7+ buttons become unresponsive

stlredbird

macrumors 6502
Original poster
Feb 24, 2009
466
302
this has happened twice now in the 2 weeks ive had my 128 GB 7+. All of a sudden the buttons wont do anything. All screen gestures work, even the home 'button' makes a haptic click, but nothing happens. So i just let it sit until the screen goes black and then i have to hit the power but for it to cone back up. Then its normal again.

Anyone else have this happen?
 

stlredbird

macrumors 6502
Original poster
Feb 24, 2009
466
302
Well this isnt good. Was hoping it was a software issue and other people had it. Would hate to trade in and take my chances on some other defect.
 

Kalvin00

macrumors regular
Sep 16, 2004
115
110
It happened once to me on 10.1 beta1. I figured it was due to being on the beta version. I just did a hard reset and it fixed it.
 
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Brandonjr36

macrumors 68000
Sep 12, 2016
1,621
528
Joplin
My girlfriends regular 7 would turn off by itself. I updated it from iOS 10.0.1 to 10.0.2 and it fixed it. Might make sure your on the newest update.
 
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DonDadaT6

macrumors member
Sep 10, 2016
68
36
Austin
this has happened twice now in the 2 weeks ive had my 128 GB 7+. All of a sudden the buttons wont do anything. All screen gestures work, even the home 'button' makes a haptic click, but nothing happens. So i just let it sit until the screen goes black and then i have to hit the power but for it to cone back up. Then its normal again.

Anyone else have this happen?
Happened to me today also. I did a hard reset and it's been fine since.
 
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AhemThisGuy

macrumors member
Sep 9, 2016
73
18
So far this happened to me ️ time. Started to panic for a minute and then my phone restarted and went back to normal.
 

Snot Rox

macrumors 6502
Sep 16, 2014
296
109
SF Bay Area, CA
This just happened to me. Buttons became unresponsive and did a hard reset. Now it's fine.

Had my 7+ since Sept 21 and this was the first time it happened.
 

spooned12000rpm

macrumors regular
Jun 4, 2009
143
16
York, UK
Just had this happen this morning. Pulled the phone out of my pocket, pressed the home button, it 'clicked' yet the screen stayed black, pressed it again, nothing, pressed the power sleep/wake button, nothing. Ended up holding sleep/wake and volume down until it restarted. Very odd