7 Plus Rear Chassis Separated (Pics)

Discussion in 'iPhone' started by matty1551, Jun 18, 2017.

  1. matty1551, Jun 18, 2017
    Last edited: Jun 22, 2017

    matty1551 macrumors 6502

    Jul 7, 2009
    Just noticed my iPhone 7 Plus rear chassis/housing is starting to separate. No clue how it could have happened. Phone is always in a case and has sustained no damage. And no, I don't keep my phone in my rear pocket so don't ask if I sat on it.

    Anyone ever seen this before?

    Visited the Genius Bar and was told that since it's "physical damage" that they wouldn't be able to replace it without me paying. Given that the rest of the phone is flawless, I said maybe it was a defective back casing or the battery was swelling but they insisted that neither of those situations was plausible. Trying to consider any other options before paying for a replacement.

    I just find it hard to believe that if I caused this damage I would be able to inflict that amount of force without any other signs of physical damage to the device.

    P1000056.jpg P1000055.jpg P1000057.jpg
  2. eyoungren macrumors Core


    Aug 31, 2011
    ten-zero-eleven-zero-zero by zero-two
    Yeah. But not with the 7+ (I don't have one) and not with the back.

    I've had three iPhone 5's with swelling batteries and they all pushed the screen up causing separation from the frame.

    Have you had any battery issues lately?
  3. cgross macrumors newbie

    Jun 18, 2017
    Wow I would take it in to the Apple Store and or try and fix the screws
  4. blaine07 macrumors 68000

    Nov 14, 2014
    Wow. Didn't even know it wasn't a solid piece there
  5. DeltaMac macrumors G3


    Jul 30, 2003
    Could be a swelling battery.
    Take to an Apple store. They might replace that on the spot.
  6. matty1551 thread starter macrumors 6502

    Jul 7, 2009
    Battery seems solid. I managed to google instances of the screen portion coming apart but have never seen any posts about this part of the upper chassis coming apart.

    It's definitely going to an Apple Store this week so I will update after my visit. It still works fine minus the vibrate switch which appears to have been obstructed from when the chassis shifted.
  7. matty1551 thread starter macrumors 6502

    Jul 7, 2009
  8. slippery-pete macrumors 65816


    Jun 23, 2007
    I had the same issue. Apple said phone was bent. Phone has been in a case since day 1 and never in a back pocket. At first, they wanted me to pay, but after about 5-10 minutes of talking to the tech he replaced it for free.
  9. SoN1NjA macrumors 68000


    Feb 3, 2016
    peanut farm
    Yes, I would try and ask for an exception or go online and speak to someone different OP
  10. Caris macrumors 6502a


    Sep 25, 2006
    Newcastle Upon Tyne, UK
    Definitely try online don't don't mention you've already been in store.
  11. tkukoc macrumors 65816


    Sep 16, 2014
    Wish I Was In Space!
    Agree with others, go a different route and discuss with someone else at Apple. Either online or get someone different at the store.

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