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iPhone 3GS loose switch (with video)

It's definitely not supposed to be that loose, but it's not the biggest deal either. If it bothers you then make a genius appointment and see what they'll do. What's the worst that can happen...
 
Mines the same, kind of annoying but ehhh. Once it falls off I'll take it in. On a side note, what was that shot on? It looks very nice, great DOF.
 
@natebookpro
Canon powershot SD850 IS

@plut0
you think their replacements would be a new?
 
i passed the 14 day return policy by 1 day, i can still get the replacement? and also could i be like i want the 32gb instead and pay $100 more ?
 
Mine is loose enough to make an annoying rattle noise, but yours looks looser than mine. Let us know what you decide to do and what happens.

I've decided to keep mine as is because to me its flawless in every other way.
 
if there is nothing else wrong with your phone at this moment I would hold onto it... sure it's loose but if everything else is A-OK then why risk getting another one that can develop a more serious problem...
 
yeah.. im having 2nd thoughts now, there is nothing else wrong with it besides the looseness. Im thinking of just keeping to because i really do not want a refurbished phone and i risk of getting another defective phone anyway :)

so I think ill just stick with it!
 
fabianvs said:
yeah.. im having 2nd thoughts now, there is nothing else wrong with it besides the looseness. Im thinking of just keeping to because i really do not want a refurbished phone and i risk of getting another defective phone anyway :)

so I think ill just stick with it!
Click to expand...

It obviously depends on the store manager, but the 14 day return period is more of a guideline rather than a rule. I've exchanged stuff I've bought at the apple store falling slightly beyond the 14 day period (ie. 30days). If you really want a 32GB iPhone, I would recommend taking it back and telling them you want to exchange yours for the larger model. I'm positive they'll let you upgrade, after all they make an extra $100 from the exchange! If you want to stick with the 16GB model, I think they'd still let you do an exchange since you're right next to the 14 day window (just bring the box and speak with people at the register, don't schedule a genius appointment).
 
Shouldn't be that loose. I remember my old iphone 3G had a loose ringer button and every time the phone vibrated it made an annoying rattling sound.
 
fabianvs said:
i passed the 14 day return policy by 1 day, i can still get the replacement? and also could i be like i want the 32gb instead and pay $100 more ?
Click to expand...

They might waive the restocking fee since you are upgrading to a more expensive model, and it will also depend on the manager or supervisor of the store. I'd say just go and give it a try. You got nothing to lose.
 
thecellar said:
iphone return policy is 30 days...
Click to expand...

The receipt from the iphone I purchased from an applestore has the return date listed 14 days after the purchase date. I believe AT&T has a 30 day return policy. Likely, with this in mind, Apple will be lenient with exchanges so that you don't feel punished for purchasing from an Apple store over AT&T because of technicalities. Also, as I stated earlier, they're pretty lenient about this in general...especially when you plan on spending more $$.
 
Given how new the 3GS is, it's pretty rare to get a refurb when you get it replaced. You will most likely get a new one in the same white box as the refurbs, which may cause some confusion, as some managers will call that a "refurb" or "service phone" anyway.

Keep in mind that refurbs from Apple are as good or better than new phones. The only part that is reused from another phone are the board and maybe the LCD, which then are surrounded by a new battery and a new case. They are always tested hardcore. I am happy to accept a refurb as a replacement even if I just bought the phone (and I very well just may have gotten one yesterday when I had mine replaced), because I know it has the distinct chance of being put through a more rigorous testing than a new one fresh out of the factory.

I would get one replaced for just such a reason as a loose switch, mainly due to the fact that if that is present this early in the ownership, it may indicate other defects in workmanship or missed steps in quality control.
 
Ok, so i ended up getting a replacement, it came out of those white boxes but I think its deff. new it looks perfect. The switch is alot tighter with much less looseness but still a bit. I'll stick with it! I kept the 16gb aswell don't think ill need more space for now. Great thing is that on the first one i had, my incase slider had scratched (the rails or whatever they are called were worn out from using it on 3G) the back on Day 1 so im getting more than just a fixed switch. The home button is less sticky too which I like, and hopefully I'll get better battery life than the first 3gs :D

thanks to everyone for replying and thanks to :apple: :)
 
fabianvs said:
Ok, so i ended up getting a replacement, it came out of those white boxes but I think its deff. new it looks perfect. The switch is alot tighter with much less looseness but still a bit. I'll stick with it! I kept the 16gb aswell don't think ill need more space for now. Great thing is that on the first one i had, my incase slider had scratched (the rails or whatever they are called were worn out from using it on 3G) the back on Day 1 so im getting more than just a fixed switch. The home button is less sticky too which I like, and hopefully I'll get better battery life than the first 3gs :D

thanks to everyone for replying and thanks to :apple: :)
Click to expand...

Glad to hear they gave you a replacement. I may do the same, but I have to drive 2 1/2 hours to the nearest Apple. Mine is a bit loose, but not as bad as your original. You say your new one is tighter than the first but still a bit loose. Does it still rattle a bit when its on a hard surface or when you shake it? Just curious if your replacement is much better than what I have now. I really don't want to replace this phone.

Thanks
 
Yup it still rattles when you shake it, and its still loose but not like in the video. I hardly ever put it on silent, it's fine though, i'll keep it! seems like my battery is better too :)
 
fabianvs said:
it came out of those white boxes but I think its deff. new it looks perfect.
Click to expand...

It always will, even if it is actually a refurbished phone, because of the strict refurb process at Apple. It basically becomes a new phone, with a new battery, new case (glass, chrome, back), and new LCD and/or board if either the LCD or board were originally bad. Then they test it to make sure it works up to their standards. Every refurbished Apple product is precisely on par with a new one. You aren't ever going to get a phone taken directly from somebody's exchange, merely wiped down with a cloth and restored. It goes to a factory to be reworked before it is put back into circulation.
 
i have same issue just not as bad, it hasnt been 30 days yet go get a NEW one before you end up with a service unit down the road.
 
jacobgaul said:
...before you end up with a service unit down the road.
Click to expand...

flurffmeister said:
Keep in mind that refurbs from Apple are as good or better than new phones. The only part that is reused from another phone are the board and maybe the LCD, which then are surrounded by a new battery and a new case. They are always tested hardcore. I am happy to accept a refurb as a replacement even if I just bought the phone (and I very well just may have gotten one yesterday when I had mine replaced), because I know it has the distinct chance of being put through a more rigorous testing than a new one fresh out of the factory.
Click to expand...

flurffmeister said:
It always will, even if it is actually a refurbished phone, because of the strict refurb process at Apple. It basically becomes a new phone, with a new battery, new case (glass, chrome, back), and new LCD and/or board if either the LCD or board were originally bad. Then they test it to make sure it works up to their standards. Every refurbished Apple product is precisely on par with a new one. You aren't ever going to get a phone taken directly from somebody's exchange, merely wiped down with a cloth and restored. It goes to a factory to be reworked before it is put back into circulation.
Click to expand...

Because apparently nobody gets that Apple refurb stuff is just as good as Apple new stuff.
 
fabianvs said:
Yup it still rattles when you shake it, and its still loose but not like in the video. I hardly ever put it on silent, it's fine though, i'll keep it! seems like my battery is better too :)
Click to expand...

Alright, good to know. I am keeping the one I have. I hate being OCD. Now I can let this issue rest.

Thanks for everybody's help here as well!
 
Mine had this problem, and I brought it in 2 days ago and the genius exchanged it no problem. It didn't really bug me too much, but I accidently dropped my phone on the driveway the night before, and scratched up the back and the camera lens, and I was looking for ANY POSSIBLE thing to return it for. This new phone is pristine!
 
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