8.1.1 Making 5S BSOD and continually restart

seble · Nov 24, 2014

Walking home tonight and my iPhone has decided to BSOD and restart after using Spotlight search. Except it hasn't snapped out of it. It keeps restarting continuously. Why!?!?!? What gives apple?

E2EK1EL · Nov 24, 2014

Jesus that's brutal, I hope you can get it solved.

Only suggestion, DFU Mode and a Clean Restore w/o any back ups. iOS 8.1 is still signed if you want to roll back, which I would do right away.

Just found this on the web for you, seems like it's pretty widespread.

http://vimeo.com/112323913

C DM · Nov 24, 2014

E2EK1EL said:
Jesus that's brutal, I hope you can get it solved.

Only suggestion, DFU Mode and a Clean Restore w/o any back ups. iOS 8.1 is still signed if you want to roll back, which I would do right away.

Just found this on the web for you, seems like it's pretty widespread.

What makes it seem like it's quite widespread? Doesn't seem there's that much about it even here (where much smaller things can get blown out of proportion even), let alone in more generalized tech reporting out there to make it even remotely widespread.

I7guy · Nov 24, 2014

It could be caused by some hardware issue or latent corruption within the data structures of IOS. I hope you get your issue resolved.

Woochifer · Nov 24, 2014

E2EK1EL said:
Jesus that's brutal, I hope you can get it solved.

Only suggestion, DFU Mode and a Clean Restore w/o any back ups. iOS 8.1 is still signed if you want to roll back, which I would do right away.

Just found this on the web for you, seems like it's pretty widespread.

Out of how many millions of iPhone 5s units that have been sold and updated, does this issue occur?

Good advice on the clean restore. But, someone posting a video does not make something "pretty widespread."

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seble said:
Walking home tonight and my iPhone has decided to BSOD and restart after using Spotlight search. Except it hasn't snapped out of it. It keeps restarting continuously. Why!?!?!? What gives apple?

Sounds to me more like a hardware issue.

As posted elsewhere, try restoring your device as new. And if that works, then try restoring your apps, settings, and data from a backup (just make sure you have a recent backup of your phone available).

E2EK1EL · Nov 24, 2014

I'm starting to see a lot of threads on MR, Apple Support and etc about this BSOD on the IP5s / IP6 / IP6+ on iOS 8.1.1

C DM · Nov 24, 2014

E2EK1EL said:
I'm starting to see a lot of threads on MR, Apple Support and etc about this BSOD on the IP5s / IP6 / IP6+ on iOS 8.1.1

Threads like which?

E2EK1EL · Nov 24, 2014

C DM · Nov 24, 2014

I recall random reports of this type of thing when iOS 7 came out as well. Didn't really end up being any paticular large or widespread issue despite various people creating threads about it all and talking about it all.

E2EK1EL · Nov 24, 2014

The first ver of the BSOD was last year at this time with IP5s and iLife apps.

I'm just seeing it more and more lately, I can only cross my fingers it's not happening again for the IP5s, IP6 and IP6+

seble · Nov 25, 2014

I've had it a couple of times before in iOS 8, or just a restart without the BSOD but nothing major like this. It's actually ridiculous and I'm thoroughly annoyed. Last night it snapped out of it by the time I got home. So I thought I'd wait until the morning to restore. Except now this morning, it's decided that it won't turn on at all since I went to bed, and I can't even get it to go into DFU mode.

Words can't describe how annoyed I am. I've never had this happen to a phone I've had before.

EDIT: It seems it doesn't like being plugged into the mains. Plugging it into my computer allowed me to force it into DFU. Just going to download 8.1 now. Thank God I backed up before installing this crap that is 8.1.1. It really is a good thing I have a good enough knowledge with technology to be able to do this.

I know plenty of people who wouldn't be able to do something this 'complicated' with their iPhones. Apple has blotted their copybook for me now. Thoroughly considering other phones when the contract is over...

I'm also tempted to phone Applecare and tell them just how bad this software is.

seble · Nov 25, 2014

Also, if its doing this, is it worth restoring or not? As surely if I restore back to yesterday, apple won't be able to read through the logs to tell that it's a potential hardware issue, and therefore issue a replacement?

Crazily. It's booted itself up now. Diagnostic logs are full of strings of numbers. But delving inside...:

Code:

Hardware Model:      iPhone6,2
Date/Time:           2014-11-24 23:37:06.272 +0000
OS Version:          iOS 8.1.1 (12B435)

panic(cpu 0 caller 0xffffff800a07730c): "ANS Recoverable Panic - Link CMD timeout: bus 1 work op 0x00 int op 0x00 mfg 98-00-01-3A-19-08 link status 0x000C0002 last status 0x40 dma_status 0x0000003B dma_aes_status 0x00000008 psf 0 current psf 0 last link cmd 0x24001000@src/drivers/apple/anc/anc_p"
Debugger message: panic
OS version: 12B435
Kernel version: Darwin Kernel Version 14.0.0: Mon Nov  3 22:23:57 PST 2014; root:xnu-2783.3.22~1/RELEASE_ARM64_S5L8960X
iBoot version: iBoot-2261.3.33
secure boot?: YES
Paniclog version: 3
Kernel slide:     0x0000000007000000
Kernel text base: 0xffffff8009002000
Epoch Time:        sec       usec
  Boot    : 0x5473c0ef 0x00000000
  Sleep   : 0x00000000 0x00000000
  Wake    : 0x00000000 0x00000000
  Calendar: 0x5473c104 0x0003042c

Panicked task 0xffffff808a81fb20: 29352 pages, 170 threads: pid 0: kernel_task
panicked thread: 0xffffff808a9fba40, backtrace: 0xffffff8007e5bb00
		  lr: 0xffffff80090db408  fp: 0xffffff8007e5bb60
		  lr: 0xffffff8009020fbc  fp: 0xffffff8007e5bbc0
		  lr: 0xffffff800a07730c  fp: 0xffffff8007e5bc10
		  lr: 0xffffff80097ebadc  fp: 0xffffff8007e5bc40
		  lr: 0xffffff80093d06bc  fp: 0xffffff8007e5bc70
		  lr: 0xffffff80093d0738  fp: 0xffffff8007e5bca0
		  lr: 0xffffff80090d83a0  fp: 0x0000000000000000

If that means anything to anyone, please let me know.

parryg · Nov 25, 2014

I had this exact problem on my 5s (8.1.1) yesterday morning. For around an hour, I had the continuous reboots and blue screens, a few times in-between, the screen went from the blue to a yellow as well.

After an hour the phone finally came back on, but every time I tried to clear an app from the switcher, it rebooted again, but this time it would always boot as normal, after another half hour of random reboots, it's worked as normal ever since.

I'm honestly not sure what caused this, before the first crash and boot cycle, the last thing I did was try and close the Music app from the switcher, so I'm not sure if it's related to that or not.

@seble: How would I get logs from mine, we can see if the strings are the same.

thebartonfox · Nov 25, 2014

I had this happen a few months ago on my 5s, it happened for a good 5 or 6 hours non stop.

Because it was constantly rebooting I couldn't put it in to DFU mode, so I took it in to the Apple Store and they replaced it. By this time it had stopped being in the constant loop but was still frequently rebooting with the BSOD and even though it didn't reboot while I was in the store (typically!) they replaced it without a problem.

Good luck on getting it sorted.

seble · Nov 25, 2014

Phone just restarted again! Great!!! This time there were vertical 'lines' running through the blue screen. Its going to be a long few hours in-between uni before going to this dreaded apple store...

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thebartonfox said:
I had this happen a few months ago on my 5s, it happened for a good 5 or 6 hours non stop.

Because it was constantly rebooting I couldn't put it in to DFU mode, so I took it in to the Apple Store and they replaced it. By this time it had stopped being in the constant loop but was still frequently rebooting with the BSOD and even though it didn't reboot while I was in the store (typically!) they replaced it without a problem.

Good luck on getting it sorted.

Thanks very much! It's not on warranty, but I would expect for someone like Apple that this shouldn't' matter, oh well, will post an update after the apple store!

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parryg said:
I had this exact problem on my 5s (8.1.1) yesterday morning. For around an hour, I had the continuous reboots and blue screens, a few times in-between, the screen went from the blue to a yellow as well.

After an hour the phone finally came back on, but every time I tried to clear an app from the switcher, it rebooted again, but this time it would always boot as normal, after another half hour of random reboots, it's worked as normal ever since.

I'm honestly not sure what caused this, before the first crash and boot cycle, the last thing I did was try and close the Music app from the switcher, so I'm not sure if it's related to that or not.

@seble: How would I get logs from mine, we can see if the strings are the same.

Go into settings - privacy - diagnostics (bottom of screen) - diagnostics and usage data, for me the first lot of results are the ones relating to this problem.

Also for me it wasn't the app switcher or apps, it was spotlight, as soon as I pulled down and typed a letter it restarted. Then once I got it to work again spotlight eventually worked. Just now when I was about to quick reply to a text it restarted again, so it seems my problem hasn't gone away...

thebartonfox · Nov 25, 2014

Thanks very much! It's not on warranty, but I would expect for someone like Apple that this shouldn't' matter, oh well, will post an update after the apple store!

Mine was a couple of days out of warranty but they replaced it without a problem, so hopefully it should be fine. The Genius said that he thought it was likely to be a hardware failure, which shouldn't happen after just over a year.

sbailey4 · Nov 25, 2014

seble said:
I've had it a couple of times before in iOS 8, or just a restart without the BSOD but nothing major like this. It's actually ridiculous and I'm thoroughly annoyed. Last night it snapped out of it by the time I got home. So I thought I'd wait until the morning to restore. Except now this morning, it's decided that it won't turn on at all since I went to bed, and I can't even get it to go into DFU mode.

Words can't describe how annoyed I am. I've never had this happen to a phone I've had before.

EDIT: It seems it doesn't like being plugged into the mains. Plugging it into my computer allowed me to force it into DFU. Just going to download 8.1 now. Thank God I backed up before installing this crap that is 8.1.1. It really is a good thing I have a good enough knowledge with technology to be able to do this.

I know plenty of people who wouldn't be able to do something this 'complicated' with their iPhones. Apple has blotted their copybook for me now. Thoroughly considering other phones when the contract is over...

I'm also tempted to phone Applecare and tell them just how bad this software is.

You stated that it happened before even with iOS8 so how do you come to the conclusion that 8.1.1 is crap and caused it? Sounds more like your particular device is at fault and needs checking out.

seble · Nov 25, 2014

I've been to the Apple Store now. They confirmed it was a hardware fault.

It's 2 months out of warranty so they refused to replace the device. Personally I'm appalled. A 14 month old phone is crapping out on hardware. Going to contact their CS.

seble · Nov 25, 2014

sbailey4 said:
You stated that it happened before even with iOS8 so how do you come to the conclusion that 8.1.1 is crap and caused it? Sounds more like your particular device is at fault and needs checking out.

I never assumed. Last night I thought it was, but I changed my opinion this morning when it was doing all kinda of crazy stuff (including screen flickering). Plus my iPad air has occasionLy crashed on iOS 8

I7guy · Nov 25, 2014

seble said:
I've been to the Apple Store now. They confirmed it was a hardware fault.

It's 2 months out of warranty so they refused to replace the device. Personally I'm appalled. A 14 month old phone is crapping out on hardware. Going to contact their CS.

Did you buy the device with a credit card that maybe has warranty coverage? It's unfortunate, maybe try another store. did they indicate water damage?

seble · Nov 25, 2014

I'm a UK student. Purchased through the carrier (this is actually a replacement from apple), so doubt they can help.
Unfortunately this is the only one in my city. I could always wait until im home in London for Christmas holidays, but I need a reliable phone now. I'll call CS and see what they can do

EdgardasB · Nov 25, 2014

seble said:
I'm a UK student. Purchased through the carrier (this is actually a replacement from apple), so doubt they can help.
Unfortunately this is the only one in my city. I could always wait until im home in London for Christmas holidays, but I need a reliable phone now. I'll call CS and see what they can do

If you are from UK then warranty is not 1 year, minimum 2 years or 3 years in UK

seble · Nov 25, 2014

karstas said:
If you are from UK then warranty is not 1 year, minimum 2 years or 3 years in UK

Exactly, it's actually technically 6 years anyway - from apples own website 'England and Wales: 6 years from date of delivery
Scotland: 5 years from date of delivery'

So if apple care can't help me, I'll have to take things further. I just don't understand why the manager was so up himself and coukdnt bring himself to replace the phone!

seble · Nov 25, 2014

UPDATE: Spoke to Apple CS, after being put through to a senior advisor he told me that Apple had agreed to replace the phone. Happy days! Just need to book another appointment now.

C DM · Nov 25, 2014

seble said:
UPDATE: Spoke to Apple CS, after being put through to a senior advisor he told me that Apple had agreed to replace the phone. Happy days! Just need to book another appointment now.

Sounds like it all worked out.

P.S. It also seems like the thread title could be updated too since it seems that iOS 8.1.1 (or even just iOS 8 or iOS in general) didn't have much to do with any of it.

8.1.1 Making 5S BSOD and continually restart

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