8.1.1 Making 5S BSOD and continually restart

[EdgardasB]

Sounds like it all worked out.

P.S. It also seems like the thread title could be updated too since it seems that iOS 8.1.1 (or even just iOS 8 or iOS in general) didn't have much to do with any of it.

According to one of Apple patents, they can trigger with software faulty or not working properly hardware... Like there was issue which appeared only after iOS 7 update when a lot of iPhone 5 users started to get random shutdowns. I think it is possible any ideas?

 

[sbailey4]

UPDATE: Spoke to Apple CS, after being put through to a senior advisor he told me that Apple had agreed to replace the phone. Happy days! Just need to book another appointment now.

Glad you got it worked out. THATS what they should have done to start with.

 

[seble]

According to one of Apple patents, they can trigger with software faulty or not working properly hardware... Like there was issue which appeared only after iOS 7 update when a lot of iPhone 5 users started to get random shutdowns. I think it is possible any ideas?

I'm not quite sure what you mean by that, could you rephrase that?

Glad you got it worked out. THATS what they should have done to start with.

I completely agree, this is a device just 2 months out of warranty. I am so happy someone at Apple saw sense and did their best to rectify the issue for me. Faith in apple = restored.

 

[iososx]

I'm starting to see a lot of threads on MR, Apple Support and etc about this BSOD on the IP5s / IP6 / IP6+ on iOS 8.1.1

Several years of firsthand experience has taught me it's best to buy a new iPhone whenever there's a major OS upgrade. I've haven't had any of the many problems reported in iOS 8.x.x with my iPhone 6+.

However a complete wipe and clean install of iOS 8 on my iPhone 5S brought the same plethora of problems others are reporting.

It's an expensive way to go, but Apple benefits and I'm buying a frustration free experience.

 

[C DM]

Several years of firsthand experience has taught me it's best to buy a new iPhone whenever there's a major OS upgrade. I've haven't had any of the many problems reported in iOS 8.x.x with my iPhone 6+.

However a complete wipe and clean install of iOS 8 on my iPhone 5S brought the same plethora of problems others are reporting.

It's an expensive way to go, but Apple benefits and I'm buying a frustration free experience.

At the same time plenty of people with 5s and even 5c or 5 iPhones are doing just fine with iOS 8 and aren't running into any more issues than usual and/or than newer devices (in fact certainly a number of people complain about their 6 or 6+ having issues with iOS 8 as well).

It seems that aside from the oldest supported device often (not always) having a harder time to keep up with the latest iOS version, there's no specific rule that really applies even in a general sense.

 

[parryg]

So mine is doing this for the second time this week, it's been rebooting itself for around 10 hours now.

 

[E2EK1EL]

Several years of firsthand experience has taught me it's best to buy a new iPhone whenever there's a major OS upgrade. I've haven't had any of the many problems reported in iOS 8.x.x with my iPhone 6+.

However a complete wipe and clean install of iOS 8 on my iPhone 5S brought the same plethora of problems others are reporting.

It's an expensive way to go, but Apple benefits and I'm buying a frustration free experience.

Yeah I upgrade every year too, before a new device hit the market I use to run all the beta vers of iOS to determine what stages Apple is at each year. They use to run very well before the iOS 7 era came around and last summer iOS 8 was really bad.

I do the same as you, stop upgrading previous gen hardware with the next gen iOS update.

Strangest thing, I didn't want to upgrade to the IP5s last year b/c of all the bugs throughout iOS 7 and near the end I got one very cheap from a good friend of mine.

Here's the story if anyone wants to read it, went through hell trying to get it swapped out.

https://forums.macrumors.com/threads/1731481/

 

[seble]

So mine is doing this for the second time this week, it's been rebooting itself for around 10 hours now.

What OS version are you running? Try and let the battery drain. Then for me, plugging into the computer and just leaving it for a while let it switch on (the screen was flickering). I was then able to access the diagnostic logs.

 

[parryg]

What OS version are you running? Try and let the battery drain. Then for me, plugging into the computer and just leaving it for a while let it switch on (the screen was flickering). I was then able to access the diagnostic logs.

I'm running 8.1.1, it's still doing it at the moment so just waiting for the battery to run down.

I've booked an appointment at the Genius Bar for tomorrow so fingers crossed for that, knowing my luck it will work fine when I take it!

 

[seble]

I'm running 8.1.1, it's still doing it at the moment so just waiting for the battery to run down.

I've booked an appointment at the Genius Bar for tomorrow so fingers crossed for that, knowing my luck it will work fine when I take it!

Don't worry if it works fine, mine was able to restart in the store and that allowed them to view diagnostic logs proving there was an issue. Have you thought about doing the trick where you press and hold the home button for ten seconds until the screen goes off, and then releasing the home button and still holding onto the lock button. That might enable you to restart the phone.

 

[parryg]

Don't worry if it works fine, mine was able to restart in the store and that allowed them to view diagnostic logs proving there was an issue. Have you thought about doing the trick where you press and hold the home button for ten seconds until the screen goes off, and then releasing the home button and still holding onto the lock button. That might enable you to restart the phone.

That's good, I still don't think they'll replace it though as I'm just out of warranty.

Unfortunately, that trick didn't work, went back to the BSOD and back in to the loop again.

 

[seble]

That's good, I still don't think they'll replace it though as I'm just out of warranty.

Unfortunately, that trick didn't work, went back to the BSOD and back in to the loop again.

Well I'm out of warranty by two months, and they've agreed to replace it...

 

[seble]

Replacement iPhone received, thank you apple!

 

[parryg]

Replacement iPhone received, thank you apple!

Same here, the meeting with the Genius didn't go to well and he refused to replace without me paying, I went back a few hours later and spoke to someone else and was out within 5 minutes with a replacement phone!

 

[seble]

Same here, the meeting with the Genius didn't go to well and he refused to replace without me paying, I went back a few hours later and spoke to someone else and was out within 5 minutes with a replacement phone!

It's crazy isn't it the attitude of some 'geniuses' versus others. Glad you got your phone replaced in the end though!

 

[dannyyankou]

My sister just had this issue yesterday. I tried helping her restore it, but kept getting error 9. Apple replaced it today for free.

 

[Abazigal]

My 5s decided to spontaneously reboot itself while locked. Well done, Apple.