I originally posted this in my blog, but want to collect comments here as well. My computer is still under AppleCare, but soon it will run out and I'm afraid that if Apple doesn't either get my computer fixed or get me a replacement by the end of my AppleCare agreement I'll be screwed! Help!
Dear Apple,
I have always loved you. I believe you already know this, as I have bought six of your computers in the past. And I tell all my friends to buy Macs, because they're better than the rest.
But ever since May of 2004, my iMac G4 has been incapacitated. I'll use it for, oh, maybe an hour or so, and then suddenly the display will turn into a plaid rainbow of flickering colors. It's really quite beautiful, and would fit in nicely in most any post-modern art museum, but it does me no good, makes the computer unusable, and is not what I paid for. And after a while, it would get to where it just plain wouldn't boot up anymore.
I had tried rebooting, holding down Command-S and typing fsck -fy after the prompt. That would get me a bootable computer, but the problem still persisted. Gorgeous rainbow of colors, and then a computer that wouldn't boot. I took the iMac up to The Alaska Mac Store, like you said, dearest Apple Computer, Inc., and they told me it was a software problem. I told them I thought they were wrong, but they looked at me like I knew nothing. They performed some software reinstallation, which I had already tried, and probably some other things which I may or may not have tried. A week later, they told me my psychedelic post-modern iMac was ready to bring home.
I booted it up, and an hour later my iMac had turned into another mushroom-induced light show. I'd like you to know, Apple, that I did not have iTunes visuals turned on. And that's an effect that I love, partly because when I'm done with it I can simply turn it back off and have a usable computer.
I called The Alaska Mac Store again, and they sounded disgusted with me, like I had done something wrong to ruin it again. I hadn't, I swear. So I brought it back up to them, and this time they said they thought it was something with the hard drive. I begged and pleaded with them not to erase the hard drive, to copy everything off it if they needed to and they said they would. They didn't. They installed a new hard drive and shipped the old hard drive with all my information on it to you, my beloved computer company, because otherwise AppleCare wouldn't pay for the new hard drive. But the new hard drive didn't fix it, and now I was missing all my information. I must confess that I lied to The Alaska Mac Store in order to get them to work their asses off to get me back my old hard drive. I told them that I had already found a publisher for my book, had a deadline of March of 2005, and if I didn't get it finished I needed to repay the $4,000 advance I had been paid for the book offer. Apple, I know this was wrong for me to do and I apologize, but I was desperate. And it's not like I lied to you, I only lied to The Alaska Mac Store. They contacted you and were able to get the old hard drive back, God bless them.
Then, they decided to replace my logic board.
Now, not only does my display turn into a hypnotic display of horizontal and vertical stripes of multicolored lights, but it also has a loud whirring noise to go with it.
I was furious, and told The Alaska Mac Store that I would never do business with them again. Not only had they not gotten it fixed, but they'd keep my computer for weeks at a time, and were rude to me every time I called them for a status report.
Then, oh great Apple, ruler of the digital hub and my digital lifestyle, you sent me a free RAM module to replace the original one that came with the iMac to see if that fixed anything. It didn't, so the RAM got sent back.
Last week, you called me and said that you were sending a technician over to check things over and replace some things to see if he could get it working. The next day I got a call that the technician had received all the parts he should need, and would be over shortly. He still hasn't shown up. And guess what he planned to replace? The logic board, the hard drive, and the RAM.
It is now January 17, 2005. Eight months have passed and the entire time my iMac G4 has been unusable. Please, oh gracious Apple, my Jehovah Jireh, send me a new iMac G5. I deserve one badly. If my iMac G4 was a car, I would have been sent a brand new one direct from the factory by now, with tinted bulletproof windows and electric locks that beep and wake up my neighbors at three in the morning when I press that cool and oh-so-tempting button on the keychain. Do the right thing, Apple.
Yours truly,
Lester Nelson
P.S. Mr Jobs, if you're reading this, I just want you to know that even though I live in one of the reddest states in the nation (Alaska), I was a proud John Kerry supporter, worked for the Alaskan Democratic Campaign, and am a vegan. A scary republican even threatened me to get off his street, "before he made me." Please don't hold this against me, as I am a very friendly and polite young man.