8+ Smudge on new iPhone screen

Discussion in 'iPhone' started by tripleh3lix, Sep 27, 2017.

  1. tripleh3lix macrumors 6502

    tripleh3lix

    Joined:
    Jun 17, 2014
    #1
    I just received a new iPhone 8+ yesterday from Apple.com

    I made a genius appointment for tomorrow, the screen is very slight but noticeable and driving me crazy. It's a small smudge on the screen that won't go away.

    https://i.imgur.com/RkMxCGz.jpg

    Would Apple do anything for this? And if they do, and don't have any stock (since this is a new phone) what steps are usually done for this sort of issue? Thanks!
     
  2. Jawnathin macrumors 6502

    Joined:
    Sep 10, 2009
    #2
    They'll probably replace the entire device for you. The may or may not have stock, probably will though. I expect them to come through for you but you have some decent leverage because if you don't like how they're handling it you can return it since its within the return period, then just rebuy.

    EDIT: I'm also sure Apple has some units reserved for replacements and not used for resale for situations just like this.
     
  3. Shadowbech macrumors 601

    Joined:
    Oct 18, 2011
    Location:
    Planet iPhone
    #3
    It seems like this smudge is actually underneath the screen? They will likely replace it with a replacement unit. Being that you are within return window, you may as well just return int and wait for the store to receive more stock. Or deal with it or a while and when Apple has the screen only replacements in, they can just replace the screen.
     
  4. UnLiMiTeD558 macrumors 6502a

    Joined:
    Dec 20, 2009
    #4
    For me I’m just going back to costco where I got it and they will just give me a whole new phone since I’m still within the return window
     
  5. Velin macrumors 65816

    Velin

    Joined:
    Jul 23, 2008
    Location:
    Hearst Castle
    #5
    Return it and get a new one. Most people on here are ridiculously picky. But this seems to be a legit reason to get a brand-new iPhone within the 14-day window. I would.
     
  6. tripleh3lix thread starter macrumors 6502

    tripleh3lix

    Joined:
    Jun 17, 2014
    #6
    Yeah a lot of people are. And I wouldn't have cared if I did it myself, but this is a brand new device. I don't care about light bleed or leaking, I do care about small smudges that could randomly get worse or already on the screen upon arrival.

    I do hope they have some in stock, I checked and they don't appear to through Apple.com at the store I need to go to. I do hope they have some replacements. Are they known to just swap out the screen if they don't have any replacements?
    --- Post Merged, Sep 27, 2017 ---
    Yeah, it's a smudge under the screen. Thought it was oil until I wiped and realized it was under the screen.
    --- Post Merged, Sep 27, 2017 ---
    They don't appear to upon checking, however it's a long commute. If they don't have stock, do they replace the screen itself?
     
  7. Starfyre macrumors 68030

    Starfyre

    Joined:
    Nov 7, 2010
    #7
    14 day exchange policy. Take advantage of that until you get a perfect phone.
     
  8. tripleh3lix thread starter macrumors 6502

    tripleh3lix

    Joined:
    Jun 17, 2014
    #8
    They don't seem to have any in stock at my nearest Apple store. Hopefully they can do something!
     
  9. tripleh3lix thread starter macrumors 6502

    tripleh3lix

    Joined:
    Jun 17, 2014
    #9
    Just got off the phone with them, they said they won't be able to do anything until they get any in stock. And said if I don't return it within AT&T's 13 day return period, it won't be easy to replace since I have to deal with AT&T, they have to communicate with AT&T as well and get the new phone's serial and IMEI swapped, etc. So this should be fun!
     
  10. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #10
    I have been in that situation before. I had a defect with the phone years ago when iPhone the 6 launched, and my carrier could not issue a new device, because they did not have any in stock and I would have been outside my 14 day return policy. . I had to go to Apple directly and they sent me a replacement device, which appeared new, but I don't believe it was. Overalll, it worked out in the end.
     
  11. tripleh3lix thread starter macrumors 6502

    tripleh3lix

    Joined:
    Jun 17, 2014
    #11
    Thanks everyone. I took a trip over there, and called them several times to keep checking stock for a new phone. They thankfully replaced the device itself and pulled it from a new box for me for a repair unit. Everything's good now!
     

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10 September 27, 2017