8 weeks to recover data on 1TB acceptable?

Discussion in 'Mac Basics and Help' started by MacBoobsPro, Dec 7, 2007.

  1. MacBoobsPro macrumors 603


    Jan 10, 2006
    2 days after Leopard one of my external 1TB drives failed (300GB used). I sent it in to a small company to recover the data before sending it back to Amazon to get a refund. 8 weeks later they still haven't recovered the data and keep giving me excuses about 'how big the drive is so it takes longer.'

    I accept its a big disk and would take some time to recover but 8 weeks and still no definite time frame?

    Any one with knowledge of data recovery want to shed some light on this for me?

    Its 2 500GBs raided so they said something about 3 times the amount of work with disk images etc which I understand but 8 weeks?
  2. Sayer macrumors 6502a


    Jan 4, 2002
    Austin, TX
    So it was really two physical disks, not one 1TB. That may be a large wrinkle. You said it was a small company, do you think you are their only customer - or did you consider a small company might take longer for a complicated recovery?

    If you are unsatisfied tell them to send the disk back, and either find someone else to do it or just accept you shoulda either used a redundant RAID scheme or backed up that data to another medium.
  3. Mindflux macrumors 68000


    Oct 20, 2007
    8 weeks? you are well outside of Amazon's policies anyway. You should be dealing with the MFG at this point.
  4. Calvinatir macrumors 6502


    Nov 8, 2003
    I've had it take up to 5 weeks to recover a 120GB laptop drive one of my clients had. The guy told me it was like "taking apart an omelet", i can't imagine 2 500's raided
  5. MacBoobsPro thread starter macrumors 603


    Jan 10, 2006
    it is a lacie big disk which is in effect two 500gbs raided inside one case to create a 1tb drive. I am not their only customer and told them its not time critical stuff but still 8 weeks is a long time for anything really.

    Lacie told me to speak to amazon about getting a refund. They told me when I get it back they will refund the drive.

    Edit: forgot to mention the drive was only 3months old.

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