A follow-up to our original post (https://forums.macrumors.com/threads/947585/):
We called Apple's service department. We initially spoke to a service representative who was not aware of the issue. He then transferred us to a senior service representative who was aware of the widespread issue and had seen the article on Gizmodo after we cited our video here and on Gizmodo.
The senior rep, who was very receptive and helpful, asked a number of questions on how we tested it and asked if we did a full restore or not. He asked if we had tested it with various communication switches (BT, WiFi, etc) off and on, and we responded that we had previously preformed all tasks he requested of us. He also asked for the model number in Settings.
Apple then did agree to send a new iPhone 4 out for replacement overnight to us (with Apple's Advanced Replacement policy) while we used the iPhone 4 we currently have. He put an authorization charge on our credit card (to hold the amount) while the new phone is being shipped out and ours is being returned to them.
The senior rep did indicate that they will flag the phone to go to specific engineers to examine it, and requested to receive all accessories that came with this iPhone 4, which will come in a separate shipment. Having replaced items with Apple before, we went through some additional steps for this particular replacement.
He did say that if the problem persists (and if the problem is determined to be a widespread problem) that we could return the second and refer to the original case ID given to us in this call.
So now we're waiting for the replacement and eager to see the issue resolved and maybe see if this issue is isolated to this particular phone, which of course that could only be proven if the issue resolves itself on the replacement phone.
We called Apple's service department. We initially spoke to a service representative who was not aware of the issue. He then transferred us to a senior service representative who was aware of the widespread issue and had seen the article on Gizmodo after we cited our video here and on Gizmodo.
The senior rep, who was very receptive and helpful, asked a number of questions on how we tested it and asked if we did a full restore or not. He asked if we had tested it with various communication switches (BT, WiFi, etc) off and on, and we responded that we had previously preformed all tasks he requested of us. He also asked for the model number in Settings.
Apple then did agree to send a new iPhone 4 out for replacement overnight to us (with Apple's Advanced Replacement policy) while we used the iPhone 4 we currently have. He put an authorization charge on our credit card (to hold the amount) while the new phone is being shipped out and ours is being returned to them.
The senior rep did indicate that they will flag the phone to go to specific engineers to examine it, and requested to receive all accessories that came with this iPhone 4, which will come in a separate shipment. Having replaced items with Apple before, we went through some additional steps for this particular replacement.
He did say that if the problem persists (and if the problem is determined to be a widespread problem) that we could return the second and refer to the original case ID given to us in this call.
So now we're waiting for the replacement and eager to see the issue resolved and maybe see if this issue is isolated to this particular phone, which of course that could only be proven if the issue resolves itself on the replacement phone.
but on that issue. A friend has just asked me on msn about the dropping signal problem him and his parents have. He has an iPhone 3G and his parents both have an iPhone 3GS and when they hold the phone they are losing signal. He says this has just started happeneing since he installed iOS 4. Could this also be a software issue? My iPhone 3GS does drop slightly also and it has OS 4.
