A good Mac helpdesk service

Discussion in 'Mac Basics and Help' started by Danillo, Jul 4, 2012.

  1. Danillo macrumors newbie

    Danillo

    Joined:
    Nov 24, 2007
    Location:
    Mexico
    #1
    Hi, I'm looking for a good service that someone could call from home and get remote help.

    Thank you!
     
  2. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #2
    AppleCare?
     
  3. Bobby.e macrumors 6502

    Joined:
    Mar 11, 2012
    Location:
    Kansas
    #3
    Gotoassist works well. I assume a way for you to support them. If not as the previous person said AppleCare. Assuming they are buying new. There is also the ACN. Apple Consultants Network.
     
  4. Danillo thread starter macrumors newbie

    Danillo

    Joined:
    Nov 24, 2007
    Location:
    Mexico
    #4
    Well, I mean, something like Gotoassist, but for someone who needs help sometimes to install software and receive remote assistance, and sometimes small trainings, it's for my aunt, but I'm not able to help her all the time.
     
  5. skuid87 macrumors regular

    Joined:
    Apr 2, 2012
    #5
    AppleCare phone support is actually surprisingly useful for non-technical folk.

    As for training, there's always one to one (again, assuming you're buying a new machine)
     
  6. Danillo thread starter macrumors newbie

    Danillo

    Joined:
    Nov 24, 2007
    Location:
    Mexico
    #6
    AppleCare is very helpful, and thank you for your answers. But, what about a Mac that won't apply for AppleCare? like a 4 year old one
     
  7. Bobby.e macrumors 6502

    Joined:
    Mar 11, 2012
    Location:
    Kansas
  8. Apple fanboy macrumors P6

    Apple fanboy

    Joined:
    Feb 21, 2012
    Location:
    Behind the Lens, UK
    #8
    What about workshops at apple stores and best buy? They can be a good learning experience. As long as she is on the same OSX then there should be no problem.
     

Share This Page