Hi, This is my first post. I was visiting this forum to learn more about the MacBook Pro before taking the leap and buying one. I finally decided to join to share a couple of great Apple experience regarding my purchase. It's not my first dealings with Apple, since I have owned and loved my iTouch for years. Dealing with Apple regarding my iTouch, and how well it operated, led me to purchase a MacBook Pro as my next home computer. I purchased a refurbished 2010 Pro 15inch, in the Apple online store about 3 weeks ago. It was refurbished and arrived in beautiful condition. I was enjoying it and did not regret the refurbished model for my needs and saving the money by not purchasing the new release. I did though notice the price drop since my purchase. I called Apple and they immediately offered to refund the difference. I was thrilled since I saved over $500! Well a few days later, I started experiencing a few graphics gliches, for lack of a better term. My last computer was an HP that suffered from the NVIDEA graphics issues so my heart sank. After seeing this problem 3 times, I took the MacBook Pro to my Apple Store. They ran some diagnostics, but couldn't duplicate the issue. I explained my HP issues and all the high hopes I had for this Apple. I was polite and asked about returning it. They immediately said not to worry, they would just exchange it out in the store for a brand new one. This is not the new release, but a fresh out of the box 2010. I was happy once again. They kindly transferred all of my information onto the new model and here I sit typing away. I know most people tend to post negative experiences with companies. To balance this, I thought I would share the excellent customer service. I'm hoping to stay with the forum and learn what I can about my new MacBook. Thanks for listening.