A happy camper here...

Discussion in 'iMac' started by hakr, Mar 23, 2010.

  1. hakr macrumors regular

    Joined:
    Jan 18, 2009
    Location:
    Western shore, Chesapeake Bay. Maryland
    #1
    I had a minor glitch with my two month old I7 iMac. Once in a great while it would not boot to the point where I saw the apple on the screen and I'd have to turn the machine on and off repeatedly until it would boot. This happened to me three times in three months. But, hey, it happened frequently with my windoze machines... :D

    Anyway, I called applecare this past Sunday and we went through about everything you could over the phone, including the full suite of keystroke resets.

    It was suggested I get an appointment at the nearest apple store...got one the next day, yesterday, and brought the machine in. The techs wrestled with it for a few minutes, and since we could not duplicate the problem, they decided to replace my iMac with a brand new one. I was asked if that would be okay. Yeah, I had to think about it for a millisecond.

    I was told it would take about an hour to migrate my hard drive's contents over to the new machine,. so I went to get lunch. I waited a few minutes when I got back to the store and then, voila! My new iMac was ready to go.

    I'm thinking to myself, "If I had bought Dell or HP, I'd still be talking to someone in India who didn't speak English well, over a lousy internet phone line, and whose help was limited to reading off a script."

    You gotta be crazy to not buy apple.

    Oh...no screen anomalies on the new machine...so far.

    Now, if only apple had resolution independence implemented...


    :)
     
  2. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #2
    Nice to hear some positive about iMac and AppleCare! So many of those "my iMac has yellow-tint, I'm gonna die" and "Apple refused to replace my Mac" threads so this was needed :cool: Hopefully you won't find any issues on your replacement
     
  3. hakr thread starter macrumors regular

    Joined:
    Jan 18, 2009
    Location:
    Western shore, Chesapeake Bay. Maryland
    #3
    My experience, which goes back to 1984 with these "personal computers," is that apple is far better than most when it comes to after the sale service. I'm not a fanboy...there are things about the macs and the OS I don't much like.

    Once service goes to offshore "third world" contractors, it usually deteriorates, and rapidly. When Dell service was handled by Dell people, the service wasn't bad. Now...it's the typical offshore contracted-out nightmare.
     
  4. unixfool macrumors 6502a

    Joined:
    Jan 21, 2006
    Location:
    Northern VA
  5. Raima macrumors 6502

    Joined:
    Jan 21, 2010
    #5
    Good to hear your resolution was handled so well.

    My week 10 i7 iMac is waiting for a screen replacement through apple care, yet to hear back from the service provider.
     
  6. OSX-SUX macrumors newbie

    Joined:
    Mar 19, 2010
    #6
    Let's recap:

    You bought an expensive iMac and should expect quality
    Within 2 Months it didn't boot all the time (not a minor glitch IMO)
    You wasted a Sunday on the phone with Applecare
    You had to drive to Apple and waste even more time with the "Geniuses"
    You finally got an iMac to enjoy, but it is now a weekday and you have to go to work
    ...and you're happy?

    Same thing happened to me when my brand new mini decided to not eject my DVDs in the first few days of ownership. But I was only happy with a new one for a millisecond, then I realized this isn't why I bought an Apple....I expected the quality that I'd been sold in the ads. I hate Dell service as much as the next guy, but I have never bought a MS PC that was DOA or had problems so soon, but with Apple...my first one had issues.

    You must be young or unemployed, because my time worth money and it didn't sit well with me that I had to waste it. I also didn't enjoy visiting the Apple Store as it is filled with some of the scariest freaks I've seen.

    The same goes for warranty replacements where they give you a refurb replacement. Why would I pay full price for a new product to have it crap out and end up with a refurb instead?? Probably better off buying a refurb in the first place. It seems like such a crap shoot with Apple Quality Control. I'm surprised by your reaction...if you were sold a defective product.
     
  7. Sir Cecil macrumors 6502a

    Joined:
    Mar 31, 2008
    #7
    So I suppose we should all be grateful that you should devote so much of your very valuable time to giving us a lecture on time wasting. Much appreciated. Thanks.
     
  8. OSX-SUX macrumors newbie

    Joined:
    Mar 19, 2010
    #8
    You're right Cecil, I guess I'm still upset that my first Mac experience went the way it did, when I wanted it to go the other way. Sorry for venting.
     
  9. jjahshik32 macrumors 603

    Joined:
    Sep 4, 2006
    #9
    I think we can all agree that we have way too much time in our hands. :D
     
  10. hakr thread starter macrumors regular

    Joined:
    Jan 18, 2009
    Location:
    Western shore, Chesapeake Bay. Maryland
    #10

    I suspect when a troll like you walks into an apple store, all the customers and the staff leave in a hurry.

    [​IMG]
     

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