Let me be the first to say that I should have put 2 and 2 together but I certainly expected Apple's Tech Support to lead me in the right direction.
I bought my phone on 21 September with the subsidized price which rendered the phone locked to the carrier for the length of the 2yr contract. I wasn't too concerned as I've been with AT&T since 2005 so no plans on really leaving. I am military so I'm aware that I have a few low-key perks available to me.
I initially requested to have my phone unlocked through military reasons on Tuesday, 23 September. Everything was going ok as the AT&T rep told me that it would be 72hrs for the process to complete. By that Friday, I was told that it was denied. I called and come to find that the request couldn't be submitted in the remorse return period of 14 days and I had to wait until that ended. I waited and re-requested.
After the request went through, within 24hrs, I got an email stating congrats, my request to unlock my phone was approved. All I had to do was back up my iPhone and "restore" through iTunes then it would be unlocked. Well I remembered from my IP5 that there is supposed to be a message that comes through iTunes when the device is successfully unlocked. I backed up and restored from backup and nothing... no message saying my phone was unlocked.
That seemed really peculiar to me so I called Apple Tech Spt and they confirmed that it was till locked to the carrier. They asked to share my computer screen with them so I obliged. They used their "red arrow" to show me the steps to get my phone to where it needed to be. They did the same as me...pointed to "restore backup...” After they saw that the phone was still locked, they wanted to elevate the case but first called AT&T to see what the issue was. AT&T told them that it was unlocked and the phone just needed to be restored. Apple told me to restore again. Just as I was about to do the restore from backup again, this time I decided, "restore iPhone" as this will go to the Apple server and get any update... duh!!!
Once I did that... well what-da-ya-kno... there it was, "Congratulations, your iPhone is unlocked."
So yes I know I know, I should have picked up on that but I never spend time on iTunes but what's more weird is that I went through two chat reps and two phone reps with Apple, going back and forth, so surely they should have picked up on that within the first 15 seconds.
I bought my phone on 21 September with the subsidized price which rendered the phone locked to the carrier for the length of the 2yr contract. I wasn't too concerned as I've been with AT&T since 2005 so no plans on really leaving. I am military so I'm aware that I have a few low-key perks available to me.
I initially requested to have my phone unlocked through military reasons on Tuesday, 23 September. Everything was going ok as the AT&T rep told me that it would be 72hrs for the process to complete. By that Friday, I was told that it was denied. I called and come to find that the request couldn't be submitted in the remorse return period of 14 days and I had to wait until that ended. I waited and re-requested.
After the request went through, within 24hrs, I got an email stating congrats, my request to unlock my phone was approved. All I had to do was back up my iPhone and "restore" through iTunes then it would be unlocked. Well I remembered from my IP5 that there is supposed to be a message that comes through iTunes when the device is successfully unlocked. I backed up and restored from backup and nothing... no message saying my phone was unlocked.
That seemed really peculiar to me so I called Apple Tech Spt and they confirmed that it was till locked to the carrier. They asked to share my computer screen with them so I obliged. They used their "red arrow" to show me the steps to get my phone to where it needed to be. They did the same as me...pointed to "restore backup...” After they saw that the phone was still locked, they wanted to elevate the case but first called AT&T to see what the issue was. AT&T told them that it was unlocked and the phone just needed to be restored. Apple told me to restore again. Just as I was about to do the restore from backup again, this time I decided, "restore iPhone" as this will go to the Apple server and get any update... duh!!!Once I did that... well what-da-ya-kno... there it was, "Congratulations, your iPhone is unlocked."
So yes I know I know, I should have picked up on that but I never spend time on iTunes but what's more weird is that I went through two chat reps and two phone reps with Apple, going back and forth, so surely they should have picked up on that within the first 15 seconds.
