Hello, I have been a viewer of MacRumors for years and I never found it worthwhile to contribute myself, but after a terrible incedent this week, I thought I should share. I recently purchased a brand new Macbook Air 13" about two weeks ago. I baby my products...truly; I carry a microfiber in my pocket and a larger one in my bag. Anyways, I was getting out of my vehicle to go into my internship and I dropped my bag with my perfect Macbook Air. Yet, the drop was so non dramatic, that I didn't even check it. After I got home from my internship, I found a very noticeable dent on the top right corner and the left side of the top case. I was pretty horrified.
So, I decided to google some advice about what to do, and every forum, blog, and community all echoed the same thing, "cosmetic damage is not covered under Applecare or your 1-year warranty." So, I felt like I would have to either live with this dent or try to sell and recoup. But, I found one story that suggested to at least go in to the Apple store and see what they can do. So, subsequently I make a genius appointment and decided to see what they could do. I was completely honest and emphasized that this was my mistake and they had no reason to help me in the slightest. The "genius" looks at me and starts doing some paperwork and never mentions money in any way. He then tells me that they would fix my computer and not charge me a dime! I was blown away and the quoted price was over $600. So, I know I've written a dissertation, but I hope my story can help someone who is looking for any dealing with this type of issue and a possible solution. I just picked up my computer and it looks just like it did the days leading up to my accident; Altogether, Apple is an amazing company who understands that the value of a lifelong customer (which I was anyway) is far greater than a nominal charge.
So, I decided to google some advice about what to do, and every forum, blog, and community all echoed the same thing, "cosmetic damage is not covered under Applecare or your 1-year warranty." So, I felt like I would have to either live with this dent or try to sell and recoup. But, I found one story that suggested to at least go in to the Apple store and see what they can do. So, subsequently I make a genius appointment and decided to see what they could do. I was completely honest and emphasized that this was my mistake and they had no reason to help me in the slightest. The "genius" looks at me and starts doing some paperwork and never mentions money in any way. He then tells me that they would fix my computer and not charge me a dime! I was blown away and the quoted price was over $600. So, I know I've written a dissertation, but I hope my story can help someone who is looking for any dealing with this type of issue and a possible solution. I just picked up my computer and it looks just like it did the days leading up to my accident; Altogether, Apple is an amazing company who understands that the value of a lifelong customer (which I was anyway) is far greater than a nominal charge.
