A Question of Morality

Discussion in 'Community Discussion' started by TheOnlyJon, Sep 29, 2009.

  1. TheOnlyJon macrumors 6502a

    TheOnlyJon

    Joined:
    Jul 25, 2009
    Location:
    Indianapolis
    #1
    Here's a summary of the dilemma. The full story is below. I recommend reading it before responding...the summary doesn't say the half of it.

    I ordered one pair of $115 speakers, got them, but just got an email telling me that my speakers had just left the warehouse. Different tracking number. More speakers. Same kind.

    Full story:

    So way back on September 9th, I ordered a set of (somewhat expensive) speakers from (online vendor).

    Somewhat superfluous information...might be useful though

    Meanwhile, I had been talking back and forth with (online vendor) and they informed me that I was lucky because I had gotten the very last ones they had in stock before their next shipment came in. They said they would be shipping it that day and I would get a tracking number in the next day or two. Awesome! I was excited.

    A few days pass and still no tracking number. I continue checking the status of my order on the site and it still says pending. I wait a few more days and look again and it says BACKORDERED! UGH! I was so frustrated because they had told me that I had gotten the last one. So I email the vendor asking what the deal was and they say that apparently their warehouse was either short-shipped or they miscounted, so they offered a slight upgrade to some other speakers (only like $10 more) and shipped them that same day and I'd be getting a tracking number later that evening.

    Awesome! Okay, so not the ones I wanted, but they're great anyhow. A day passes and still no tracking number so I email them again and ask why my status is still backordered and why I have no tracking number. Three days later I get an email apologizing for the delay saying that they had been busy in design and product spec and hadn't had a chance to respond to customer queries. He said that he had just (right before he sent the email) sent my order through for processing and that I would get a tracking number the same day.

    A few days later, the speakers come. Awesome! Woo! I'm excited. But just out of curiosity, I checked my status online just to make sure it said shipped but instead it still says backordered. I assumed that again, the database hadn't been updated, so I didn't worry about it.

    Today I get an email saying that my order has been shipped. I hadn't gotten one of these emails the first time around, but I did see a tracking number on the package when I got the speakers and checked it with the tracking number I got today...not the same. Somewhere along the road, I think they must have sent them the FIRST time when they upgraded me and didn't log it and then when I kept bugging them about it, they sent it AGAIN.

    The speakers are due to arrive on Thursday. So what do I do? I did everything in my power to make sure that I was getting my order and had no intent of cheating them out of some speakers. Should I just keep them on account of THEIR mistake, or email/call them and let them know of the mishap?
     
  2. mlemonds macrumors 6502a

    mlemonds

    Joined:
    Apr 9, 2008
    Location:
    Lexington, KY
  3. dmr727 macrumors G3

    dmr727

    Joined:
    Dec 29, 2007
    Location:
    Southern California
    #3
    Just because it was their mistake doesn't make the speakers any more yours. I'd return 'em.
     
  4. TheOnlyJon thread starter macrumors 6502a

    TheOnlyJon

    Joined:
    Jul 25, 2009
    Location:
    Indianapolis
    #4
    That's what I am probably going to do. I'll wait to see if I do actually receive them but I have been tracking on PackageMapping.com and they are indeed in transit.

    I shouldn't have to pay to ship them back to them should I?
     
  5. No1451 macrumors 6502

    Joined:
    Oct 20, 2008
    Location:
    Ottawa, ON
    #5
    Not at all, they made a mistake not you, most companies(happened to me with a doubled up $1000 order with NCIX) will give you a customer/client number to give to Purolator/UPS/Fedex or whomever and the payment will be taken care of on delivery or on their corporate account. The companies this happened to me with fill it out as an RMA ticket so all you do is print the sheet they give and schedule a pickup.

    Good on you sending them back, when I got my double order(~$1000 worth of merchandise) everyone was telling me to keep it, but I informed them anyway(and was told by a very relieved guy in their shipping department that I may have saved his job).
     
  6. TheOnlyJon thread starter macrumors 6502a

    TheOnlyJon

    Joined:
    Jul 25, 2009
    Location:
    Indianapolis
    #6
    By the time I had finished typing the thread I had pretty much already made up my mind to call and inform them. Notwithstanding, it is still very refreshing to see that those of you that have responded would have done the same. I think it says something about the general character of people on MR.
     
  7. notjustjay macrumors 603

    notjustjay

    Joined:
    Sep 19, 2003
    Location:
    Canada, eh?
    #7
    This sort of thing has happened to me before. I notify them of the error and get ready to send the item back (at their expense). If I'm lucky, they'll say "Bah, it's too much work/expense/hassle to get you to send them back, so just keep them." That's happened a few times.
     
  8. ucfgrad93 macrumors P6

    ucfgrad93

    Joined:
    Aug 17, 2007
    Location:
    Colorado
    #8
    Agreed. I would probably refuse to accept them when they are delivered.
     
  9. yojitani macrumors 68000

    yojitani

    Joined:
    Apr 28, 2005
    Location:
    An octopus's garden
    #9
    Something like this happened to me once. I waited until the second order arrived just to be sure that they had indeed sent the same item again. I then contacted them, explaining the situation. They were grateful I did since I had somehow also alerted them of a bigger issue they were having with order processing and let me keep the second item (which I promptly sold on ebay :D)
     
  10. CylonGlitch macrumors 68030

    CylonGlitch

    Joined:
    Jul 7, 2009
    Location:
    SoCal
    #10
    Be careful about returning the second one as well; just make sure that they understand it is a return to them of a screwup they made. I had one company insist on charging me a restocking fee when they did this to me. So I kept the second item because they could not understand that they sent me a second one free.
     
  11. TheOnlyJon thread starter macrumors 6502a

    TheOnlyJon

    Joined:
    Jul 25, 2009
    Location:
    Indianapolis
    #11
    Thanks for the tips, guys. I'm calling him around noon to let him know what happened. I'll let you know what happens. :)
     
  12. barr08 macrumors 65816

    barr08

    Joined:
    Aug 9, 2006
    Location:
    Boston, MA
    #12
    You guys are all way better people than I am :p

    This hasn't happened to me, but if it did, I have no doubt in my mind that I would keep the second item too. Not only that, but I would feel incredibly good about it.

    I'm surprised that I'm the only one so far that said this!

    Edit: had some time to think, and...yup, I would still do it.
     
  13. mscriv macrumors 601

    mscriv

    Joined:
    Aug 14, 2008
    Location:
    Dallas, Texas
    #13
    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

    That's because you're a part of the evil Dharma Initiative. :D
     
  14. Ttownbeast macrumors 65816

    Joined:
    May 10, 2009
    #14
    I would have waited until the actual item (the second mistake shipment) arrived at my door first before contacting them rather than trusting the shipping status, and I would have monitored the account which you made the initial purchase for double charges because they do have your credit information in hand and could possibly charge you based a technical glitch if something such as the second shipment does not actually exist. A tracking number may be generated on a parcel that is non existent when being shipped from a wholesaler who may have accidentally entered the data wrong and deals in mass amounts of deliveries to and from the warehouse on a daily basis. Sometimes a shipping clerk may sign off on 100 packages delivered or shipped out on the same truck en mass and miscounting 99 or 101 packages as the 100 they thought there was. and sometimes this error gets all the way to the point where the parcel or parcels are received. The higher the volume the more likely error occurs sadly even with the tech to lessen it.

    I wouldn't tell you that it is right or wrong to keep it though.
     
  15. thejadedmonkey macrumors 604

    thejadedmonkey

    Joined:
    May 28, 2005
    Location:
    Pa
    #15
    Good for you! I once ordered a hard drive enclosure off of newegg, I bought the wrong size, and they told me to keep it, even though it was completely my mistake. Naturally, I built my next computer using them...
     
  16. CylonGlitch macrumors 68030

    CylonGlitch

    Joined:
    Jul 7, 2009
    Location:
    SoCal
    #16
    So far NewEgg has screwed my orders twice (I order most things through them). But it is odd, what happens is I place the order and it gets declined for some typo. So I fix the mistake and replace the order and end up with two of everything. They are great and apologize but they did it twice! Yes, they billed me twice as well; but it was obviously a mistake. I spoke to the rep there and he said it is a known glitch in their system.

    BTW, NewEgg rocks! I'm buying a piece of that IPO -- should be a month or two away.
     
  17. TheOnlyJon thread starter macrumors 6502a

    TheOnlyJon

    Joined:
    Jul 25, 2009
    Location:
    Indianapolis
    #17
    Just received the speakers today...same ones. Still no response to the email I sent the vendor and I haven't been able to reach them via telephone either. :confused:
     
  18. Ttownbeast macrumors 65816

    Joined:
    May 10, 2009
    #18
    Well at least now you have the proof....is there a second charge showing on your bank/credit card statement? Just be careful that they don't try to issue a restocking fee and make you pay for return shipping for their error.
     
  19. TheOnlyJon thread starter macrumors 6502a

    TheOnlyJon

    Joined:
    Jul 25, 2009
    Location:
    Indianapolis
    #19
    No second charge, although I did just notice that I wasn't charged for a purchase I just made online Monday night from Old Navy...strange because I could have sworn I saw the charge yesterday. No pending charge or anything... :confused:
     
  20. conch575 macrumors 6502

    conch575

    Joined:
    May 29, 2009
    Location:
    Sydney, Australia
    #20
    I'd think that it's their mistake and their fault for sending them to you twice and keep them.. But since they were expensive, maybe give them a call and see what they say. Just tell them to pay for the postage and you send them back.
     
  21. TheOnlyJon thread starter macrumors 6502a

    TheOnlyJon

    Joined:
    Jul 25, 2009
    Location:
    Indianapolis
    #21
    Still waiting to hear back from the guy. I've talked to him before...he's a certified distributor because it's one of those high-end audio companies that doesn't actually sell their own product...he's a nice guy so I'll just have to wait for his response.

    If I do end up keeping him per his granting, I can't decide if I want to sell them, give them to a friend, give them to my brother...I just don't know :rolleyes:
     
  22. NathanCH macrumors 65816

    NathanCH

    Joined:
    Oct 5, 2007
    Location:
    Stockholm, Sweden
    #22
    Morality means nothing when no one is watching.
     
  23. TheOnlyJon thread starter macrumors 6502a

    TheOnlyJon

    Joined:
    Jul 25, 2009
    Location:
    Indianapolis
    #23
    Haha, as true as that may be, I still couldn't bring myself to just not say anything.

    Side note: AWESOME website. I really should compile all my graphics/programming work into something like that...
     
  24. Eric5h5 macrumors 68020

    Joined:
    Dec 9, 2004
    #24
    That's when it means the most, actually. It's not really morality if you're just making a show for someone else.

    --Eric
     
  25. Ttownbeast macrumors 65816

    Joined:
    May 10, 2009
    #25
    I don't give lessons in morality, we all take chances I'd have been a millionaire if it weren't for an exploding dye pack--HAHA! yah right I'm not that immoral.
     

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