A series problem with my iPhone order

Discussion in 'iPhone' started by ToM7, Oct 2, 2015.

  1. ToM7 macrumors regular

    ToM7

    Joined:
    Sep 8, 2008
    Location:
    Israel
    #1
    Hi everyone,
    I was ordering an iPhone 6s in 9/12, should get it in 9/25
    guess what? the iPhone still not in my hands, because the carrier of ups went to my old address in las vegas and not the new one, after that I asked many times apple agents if my new address has been updated to ups & they told me that yes.
    Now, they told me that the carrier going to the old address first & then make a reroute to the new one.
    he didn't do the reroute to the new address & left the package there & someone stole it
    after I was talking with apple, they send me a new iPhone 6s in the next 3 days.
    do you think that I should ask for compensation after all what the distress I've been through?
    thanks!
     
  2. DoofenshmirtzEI macrumors 6502a

    DoofenshmirtzEI

    Joined:
    Mar 1, 2011
    #2
    Who would you ask for compensation from? Apple is not at all at fault, and UPS might give you a lollipop if they're feeling nice. I know, how about the person who put their old address on the order in the first place, ask them for compensation.
     
  3. ToM7 thread starter macrumors regular

    ToM7

    Joined:
    Sep 8, 2008
    Location:
    Israel
    #3
    So do you think It's only UPS fault? not both?
     
  4. mcdj macrumors 604

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #4
    Yes! You should call them and demand they send you another phone at no charge because you forgot where you live!!! Oh wait...
     
  5. D.T. macrumors 603

    D.T.

    Joined:
    Sep 15, 2011
    Location:
    Vilano Beach, FL
    #5
    Distress? Good grief. This is a silly waste of bandwidth. Off to The Wasteland I say ... !
     
  6. ToM7 thread starter macrumors regular

    ToM7

    Joined:
    Sep 8, 2008
    Location:
    Israel
    #6
    I just asked for your opinion, you don't need to be cynical so much :)
     
  7. D.T. macrumors 603

    D.T.

    Joined:
    Sep 15, 2011
    Location:
    Vilano Beach, FL
    #7
    Look, I'm a positive, happy person, that's my actual photo in my avatar ... but don't you think it's a _little_ silly, that you would even consider asking for some kind of compensation as a result of "distress" over a phone being a few days late?

    It is kind of crappy that happened? Sure. Would I have been impatient and a little miffed? Yep. But just have some perspective on this as a serious, stress factor in your life and realize it's trivial, enjoy your device when you get it and just move on.

    Peace.
     
  8. ultravisitor macrumors 6502

    ultravisitor

    Joined:
    Sep 6, 2015
    Location:
    Chicago, IL
    #8
    WHAT? Personal accountability? What is this world coming to that people should be responsible for their own decisions?
     
  9. andyw715 macrumors 6502a

    Joined:
    Oct 25, 2013
    #9
    When you ordered it, what address populated the shipping address?

    I noticed when I ordered mine, the phone number associated with the shipping address was my old home number, while the billing had the correct number.
    It appears when doing an upgrade (for me ATT) on Apple.com in behalf of the carrier that apple.com gets the shipping info from ATT.

    But its still your responsibility to make sure that shipping info is correct.
     
  10. ToM7 thread starter macrumors regular

    ToM7

    Joined:
    Sep 8, 2008
    Location:
    Israel
    #10
    Ok thanks!
    But one point just to make it clear because I think that you didn't get it right
    It's about the situation not about the phone itself
    Just think that you ordered something and couple of times you asked the seller if they updated the delivery company about your new shipping address and they told you 'yes', After all of this you discovered that the carrier not make this and put it on your new one and someone stolen it
    how it would make you feel? I think that you'll a little bit angry
     
  11. susan12369 macrumors 6502

    Joined:
    Apr 20, 2015
    #11
    Why didn't you call UPS and confirm delivery address? Seems to me that your frustration is really with yourself for not using the correct delivery address at the time of the order.
     
  12. nostresshere macrumors 68030

    Joined:
    Dec 30, 2010
    #12
    sorry... calling and asking was not the best process. You can SEE your order online and you can SEE the shipping address.

    And, even if they screwed up... so what? Even asking if you should ask for confirmation is beyond reasonable. This stuff happens. You are just going to spend lots of your time and their time "investigating" and "complaining" only to find out the reason is XXXX and tough crap.

    Wow.
     
  13. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #13
    Unless it can be proven that Apple did not follow through, it's been my experience that changing a shipping address after a UPS order has been shipped is hit and miss. Usually miss. :)
     

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