I know people hear all sorts of stuff on the web about what is going on with Apple. Some of it is plain lies and maybe a truth shows up now and then. This is only a comment I received from an Apple repair person. He stated...if a lap top or iMac comes into our shop with so much as a small dent or scratch on the case, we will not fix it under or warranty policy. It is consider to have been dropped or at least damage from rough handling of the product. Any comments or experience with this sort treatment from Apple would be appreciated.