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Peter Franks

macrumors 68020
Original poster
Jun 9, 2011
2,045
87
"A software update is required to connect to your iOS device."

Is that a legit message download?
Why is there nothing in updates on phone or software update on MBP?

Only reason I ask is because when I go to software updates, it just shows one old app iPhoto which has sat in there for years, because it always comes up with 'can't update because its refunded or purchased with a different ID' which it wasn't, but assume it's just because it's now defunkt.

But if a software update is required to connect my phone to iTunes, then what is it, Nothing in my software updates, and my phone is up to date with latest software, so it wants to install something on the MBP, but won't tell me what it is, Why doesn't it show up on phone or MBP, Should I do it, and will it bring back the iPhone in iTunes? It's previously backed up fine on there in Sierra/iPhone8.

Thanks for any help
 

997440

Cancelled
Oct 11, 2015
938
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See posts #12 - 14 here:
https://forums.macrumors.com/threads/itunes-12-6-3-6.2187485/post-27800003

And the Apple Support article here:
https://support.apple.com/en-us/HT208831
 

Peter Franks

macrumors 68020
Original poster
Jun 9, 2011
2,045
87
Your MBP is running Sierra? What IOS version is on your phone? What version phone?
See posts #12 - 14 here:
https://forums.macrumors.com/threads/itunes-12-6-3-6.2187485/post-27800003

And the Apple Support article here:
https://support.apple.com/en-us/HT208831

Thanks for your replies

iPhone 8 running 13.3.1, And am on Sierra 10.12.6. iTunes 12.8,2,3, Is that the last iTunes for Sierra?

I thought if I updated to latest update iOS it would stop that message popping up ... It didn’t.
It must be a patch for iTunes not phone as I thought, because of that phone image on the message.

I have updated those things before and it locked me out of iTunes because I had an older OS, and wondered if this will now do the same, as also mentioned on your link. That was my main concern. I went to High Sierra but too many of my software Word/Photoshop stopped working which is why I went back to Sierra.

I will give it a go and see what happens. Thanks for your replies. I’ve had this problem with backing up iPhone to iTunes so many times when it just stops working or you can’t find the phone in iTunes. It’s a periodic thing.

Also, where is it when downloaded but not installed. And why don’t they tell you what it is? And why not just alert an update for iTunes if patch on Mac, not the phone? I’m looking at this far too deeply aren’t i?

Thanks
 

997440

Cancelled
Oct 11, 2015
938
664
Thanks for your replies

iPhone 8 running 13.3.1, And am on Sierra 10.12.6. iTunes 12.8,2,3, Is that the last iTunes for Sierra?
Yes, I think that's the last. I'm not crazy about Wikipedia in general, but it was the quickest/easiest reference to find iTunes history:
https://en.wikipedia.org/wiki/History_of_iTunes#Version_history

I thought if I updated to latest update iOS it would stop that message popping up ... It didn’t.
It must be a patch for iTunes not phone as I thought, because of that phone image on the message.
The message popped up for me before, can't remember when. I ended up searching here and at Apple Support/Communities before clicking anything. I forget if the "Learn More..." link within the popup was available or helpful. Regardless, it was new/odd to me that the popup happened at all, so I searched for an explanation before I clicked anything.

I have updated those things before and it locked me out of iTunes because I had an older OS, and wondered if this will now do the same, as also mentioned on your link. That was my main concern. I went to High Sierra but too many of my software Word/Photoshop stopped working which is why I went back to Sierra.
I'm not sure why you got locked out in the past, but in my travels I found an explanation* at Apple Support Communities that might help for a mix of older OSs with newer iOS devices. I haven't tried it, but thought it useful to save:
https://discussions.apple.com/thread/251140815


*Credit to turingtest2.

I will give it a go and see what happens. Thanks for your replies. I’ve had this problem with backing up iPhone to iTunes so many times when it just stops working or you can’t find the phone in iTunes. It’s a periodic thing.
Hard to know the specific cause(s). I've been fortunate; haven't had any problems.

Also, where is it when downloaded but not installed. And why don’t they tell you what it is? And why not just alert an update for iTunes if patch on Mac, not the phone? I’m looking at this far too deeply aren’t i?
It downloads to somewhere (pfile?) within iTunes code.

I forget (if it was available) what the popup's "Learn More..." said. Not sure if it was clear for me or not. Apple can sometimes be less-than-clear, but searching/asking here and elsewhere on the Net can fill in the blanks.

It's more efficient to just send a patch notification through iTunes for the folks who need it rather than recode, house and redistribute iTunes. Also, people would be wondering, "What's this -- do I need it?".

I don't think you're looking into it too deeply, at all. Always good to be curious and cautious about something that unexpectedly pops up. Better to patiently search for answers than to click, click away.
 
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Peter Franks

macrumors 68020
Original poster
Jun 9, 2011
2,045
87
Yes, I think that's the last. I'm not crazy about Wikipedia in general, but it was the quickest/easiest reference to find iTunes history:
https://en.wikipedia.org/wiki/History_of_iTunes#Version_history


The message popped up for me before, can't remember when. I ended up searching here and at Apple Support/Communities before clicking anything. I forget if the "Learn More..." link within the popup was available or helpful. Regardless, it was new/odd to me that the popup happened at all, so I searched for an explanation before I clicked anything.


I'm not sure why you got locked out in the past, but in my travels I found an explanation* at Apple Support Communities that might help for a mix of older OSs with newer iOS devices. I haven't tried it, but thought it useful to save:
https://discussions.apple.com/thread/251140815


*Credit to turingtest2.


Hard to know the specific cause(s). I've been fortunate; haven't had any problems.


It downloads to somewhere (pfile?) within iTunes code.

I forget (if it was available) what the popup's "Learn More..." said. Not sure if it was clear for me or not. Apple can sometimes be less-than-clear, but searching/asking here and elsewhere on the Net can fill in the blanks.

It's more efficient to just send a patch notification through iTunes for the folks who need it rather than recode, house and redistribute iTunes. Also, people would be wondering, "What's this -- do I need it?".

I don't think you're looking into it too deeply, at all. Always good to be curious and cautious about something that unexpectedly pops up. Better to patiently search for answers than to click, click away.

Thanks for this reply. I got locked out before because I was on an old OS pre Sierra, and once I updated the patch for iTunes it wouldn't let me back up the phone or more importantly at that time, my iPod, until I changed the whole OS. There was a big moan about it on here at the time, Mainly from Snow Leopard die hards who updated iTunes but could never back up their phone with it. I remember trawling the forums for a year hoping someone would find a work around but nobody ever did and no fix ever came, and then I had to update whole system. It also happened again where the phone was locked out even in Sierra, maybe a year or so ago, but that did get a fix.

Thanks for that link also, I will check that out, and update patch tomorrow when back home and report back after I've done it to let you know if iPhone appears on iTunes again.

Much appreciated, thanks.
 
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screamingtrees

macrumors newbie
Jul 1, 2016
1
0
I know this is an old thread, but just thought I'd share my experience with getting this error on Mojave 10.14.2. For me getting another cable (newer) was what fixed it for me, no need to update anything.
 

Tech198

Cancelled
Mar 21, 2011
15,915
2,151
Yes, I think that's the last. I'm not crazy about Wikipedia in general, but it was the quickest/easiest reference to find iTunes history:
https://en.wikipedia.org/wiki/History_of_iTunes#Version_history


The message popped up for me before, can't remember when. I ended up searching here and at Apple Support/Communities before clicking anything. I forget if the "Learn More..." link within the popup was available or helpful. Regardless, it was new/odd to me that the popup happened at all, so I searched for an explanation before I clicked anything.


I'm not sure why you got locked out in the past, but in my travels I found an explanation* at Apple Support Communities that might help for a mix of older OSs with newer iOS devices. I haven't tried it, but thought it useful to save:
https://discussions.apple.com/thread/251140815


*Credit to turingtest2.


Hard to know the specific cause(s). I've been fortunate; haven't had any problems.


It downloads to somewhere (pfile?) within iTunes code.

I forget (if it was available) what the popup's "Learn More..." said. Not sure if it was clear for me or not. Apple can sometimes be less-than-clear, but searching/asking here and elsewhere on the Net can fill in the blanks.

It's more efficient to just send a patch notification through iTunes for the folks who need it rather than recode, house and redistribute iTunes. Also, people would be wondering, "What's this -- do I need it?".

I don't think you're looking into it too deeply, at all. Always good to be curious and cautious about something that unexpectedly pops up. Better to patiently search for answers than to click, click away.


People would be asking "Do i need it.." regardless .. lol

My issue is slightly more complex with Mojave. I'm sure i had the update installed.... How to check ?

Secondly, my iPhone updates just fine, but my iPad won't.... Either way, I'm thinking it could be somehow due a corrupted update ? If i could find which files are updates, i could remove and re-download..

eg.. No i cannot upgrade to Catalina, as i need 32-but support..

The only other way is perhaps i can do this in VM.
 
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