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Buadhai

macrumors 65816
Original poster
Jan 15, 2018
1,230
456
Korat, Thailand
The MBAs
• M2 MBA 15"
• M3 MBA 15"
• M4 MBA 13" (brand new this week)

All three are running Tahoe and have the latest printer drivers installed

The printer
• Epson L360 Series (USB inkjet)

The M2 and M3 MBAs can print to the Epson printer.
The M4 MBA cannot print to the Epson printer.

All three MBAs can print to Canon and Brother Wireless printers

The M4 seems to start to print to the Epson, but gets stuck forever on "Sending data to printer"

What we've tried:

• Reset the printing system
• Remove and reinstall the printer
• Reboot the M4
• Turn off and unplug the printer, wait a bit, start up again

Nothing has worked. Any ideas?
 
Tough one. Did you try the other USB port on the M4?
Yes, I did. The Epson printer shows up as a USB 3.1 device in system info.


Image 21-10-25 at 19.48.png
 
Just spent two tedious hours with Apple Support mostly doing troubleshooting steps that I'd already done. After two hours I had to go at which time I was told to reinstall Tahoe and get back to them if it didn't help.
 
I have two printers here - an Epson R1800 that I haven’t used for years, and a Brother MFC. The Epson is USB (no network), the Brother is WiFI. Both work on my Mac Studio. I was surprised the Epson did. It’s currently sitting on the other side of the room, and I have chained USB leads to connect to it when I want to use it. It still works (although I’ve not tried the Epson since upgrading to Tahoe - maybe I should). Crazy stuff.

Sorry I can’t help with your printer situation. The only thing I’d think is trying a new USB cable. I know it worked on your older machines, but maybe there’s something different about the USB ports on the newer one. Just guessing.
 
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So, after two hours on the phone with Apple and another hour reinstalling Tahoe, it still doesn't print. And, with all that I forgot to put my bread in the oven. Not a great day.
 
I have two printers here - an Epson R1800 that I haven’t used for years, and a Brother MFC. The Epson is USB (no network), the Brother is WiFI. Both work on my Mac Studio. I was surprised the Epson did. It’s currently sitting on the other side of the room, and I have chained USB leads to connect to it when I want to use it. It still works (although I’ve not tried the Epson since upgrading to Tahoe - maybe I should). Crazy stuff.

Sorry I can’t help with your printer situation. The only thing I’d think is trying a new USB cable. I know it worked on your older machines, but maybe there’s something different about the USB ports on the newer one. Just guessing.
We actually tried several cables. Originally, with the machines that worked, it was a USB Hub with USB C to A cables. I tried two of those cables but neither worked with the new machine. Then I found a brand new, never used USB A to B cable. That didn't work either. So, it's not the cables.
 
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I'm in a different location now with an ancient Canon LBP 6000 USB Laser Printer and an M1 MBA 13", an M3 MBA 15" and the subject M4 MBA 13". We downloaded the most recent drivers for this printer here:


(Ignore the warning about the printer not being supported; a driver for Tahoe is available.)

All three computers were able to print to the old Canon (best printer we've ever had.)

The bottom line is that the new M4 MBA is only unable to print to the Epson L360 USB printers. It can print to an old Canon USB printer as can our other two MBAs.

Now I'm really stuck.
 
I'm in a different location now with an ancient Canon LBP 6000 USB Laser Printer and an M1 MBA 13", an M3 MBA 15" and the subject M4 MBA 13". We downloaded the most recent drivers for this printer here:


(Ignore the warning about the printer not being supported; a driver for Tahoe is available.)

All three computers were able to print to the old Canon (best printer we've ever had.)

The bottom line is that the new M4 MBA is only unable to print to the Epson L360 USB printers. It can print to an old Canon USB printer as can our other two MBAs.

Now I'm really stuck.
This might help solve your problem, and if the m4 still won’t play along, it could still serve as a nice quality of life upgrade for printing from all of your other machines:


You don’t strictly need a Pi for this, any old networked Linux box can make this happen. You can also hook up multiple printers to the same machine and make them all AirPrint capable.
 
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I'm actually using a Pi to provide networked scanning to a no-longer-supported (by Apple) scanner (Canon Lide 30?). The front end is an Apple Script with a primitive GUI and the back end is just scanimage on the Pi.

You still have to manually load the scanner bed, but I supposed with wireless printing you still have to walk over to pick up the print job.

Unfortunately, I don't have much confidence in Raspberry Pies anymore. Right now I'm staring at a Pi on which the WiFi interface failed last night and the wired interface failed an hour ago.

Sometimes I wonder why I bother.
 
I'm actually using a Pi to provide networked scanning to a no-longer-supported (by Apple) scanner (Canon Lide 30?). The front end is an Apple Script with a primitive GUI and the back end is just scanimage on the Pi.

You still have to manually load the scanner bed, but I supposed with wireless printing you still have to walk over to pick up the print job.

Unfortunately, I don't have much confidence in Raspberry Pies anymore. Right now I'm staring at a Pi on which the WiFi interface failed last night and the wired interface failed an hour ago.

Sometimes I wonder why I bother.

Not crazy about Pi’s, but a lot of people have them, and they are relatively cheap.


I like cheap repurposed mini pcs.
I got a few acer chromebox cxi2 and cxi3 (preferred) units that when flashed with mrchromebox.tech, just turn into normal UEFI x86 pcs you can install whatever you want on. They make great hosts for projects like this and have a bit more power and standard interfaces.

But sounds like you could install cups on the pi you already have without adding much load and it should work bring AirPrint to your printers just fine.
 
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Here’s the latest been away from home a while and when I returned I tried again to print. This is exactly what appeared on the sheet out of the L360:

EPSONPrintersXIORemoteCompatiblePrinterEnterCommand1
 
Update: After another hour on the phone with Apple they have decided to escalate the issue to a senior advisor who will collect some log file data and refer everything to Apple engineering. I suspect this means that I'll never hear from them again.
 
They did call back and had me download their data collection app. Running that took about 20 minutes and produced a file of just over 800 MB which seems to consist mostly of various log files and some config files. I uploaded it for forwarding to Apple Engineering. I'm supposed to hear back this week.

In the meantime I saw another post on the Apple Discussion forum where someone bought a new M4 iMac and was unable to print to his Epson printers:

https://discussions.apple.com/thread/256178240?sortBy=rank
 
Here's the final answer from Apple Support:

Hi Michael,

Thanks for reaching out. I apologize for the delay, but I did get a response on your case.

According to our engineering team, Epson did not provide Apple with updated drivers for the latest release of macOS. The last operating system that Epson released drivers for this printer was macOS 12 Monterey.

Epson may be able to provide further support.

Thank you for your understanding.

Erik

Apple Support.
I wrote them a rather nasty letter pointing out that Epson supports this printer and provides a Tahoe driver for it on their support page. The "engineering team" failed to deal with any of the issues raised during my many sessions with Apple Support. For example, if Epson didn't supply drivers needed for Tahoe, then why can M1, M2 and M3 Macs running Tahoe print to this printer? Obviously, Apple had enough from Epson to make those Macs work. It's only on M4 Macs where they failed. Not wanting to admit that, I guess.

I'm deeply disappointed with the quality of Apple's support.

Tahoe driver available.​

Screenshot 2025-11-12 at 11.31.09.png
 

Attachments

  • Epson L360.jpg
    Epson L360.jpg
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This might help solve your problem, and if the m4 still won’t play along, it could still serve as a nice quality of life upgrade for printing from all of your other machines:


You don’t strictly need a Pi for this, any old networked Linux box can make this happen. You can also hook up multiple printers to the same machine and make them all AirPrint capable.
I'm going to go ahead and do this. I have an extra Pi 4 and power supply so I'll build this printer server on it and put it in my wife's office where the printer lives. As I mentioned, I've already done this at home with a scanner and it works fine. Based on the link you supplied, it should be a snap. (Ha ha.)
 
I only just noticed this thread now and I can tell you the likely solution that worked for me with a previous macOS and a different printer with the same issue. Your older Macbooks had the initial driver installed on an older macOS version and were then upgraded to Tahoe with the driver already present. If you wiped one of your old Macbooks and installed Tahoe from scratch you'd very likely find it's not able to print anymore either.

What I suspect is that the freshly installed Tahoe driver from the manufacturer's website is a repackaged older driver that for one quirk or another doesn't work. The printer manufacturers probably just have automated systems to make these available and don't manually test them. Or they might have tested them on a Mac that was upgraded from an older macOS where the driver just so happens to work - again, macOS quirks.

With my own printer the driver from the website didn't work (not Epson) and a freshly installed macOS Big Sur at the time was unable to install a printer automatically. The printer was broken on Big Sur and there was no way to make it work again. I tried 2 solutions that both worked:

Solution 1) You wipe that Macbook and install the oldest macOS version that it supports, hope it installs the printer automatically which is what High Sierra did for me back then, verify the printer works and upgrade to Tahoe and you should find the printer working just fine. I don't recommend this as it requires wiping the Macbook.

Solution 2) You simply copy the printer driver folder from one of the Macs where the printer works and once you put it in the correct place on the M4 Mac and reboot it should work as well. Make sure to delete the non-working printer entry and remove the driver from /Library/Printers/. Copy over the entire /Library/Printers/ folder from the other Mac to your desktop and check the contents. You should find a folder for the printer. As long as that printer is there and you copy over everything so that the contents of /Library/Printers/ look identical between all 3 Macs and reboot it should immediately resolve the problem.

Fair warning: For me this worked for Big Sur but after the next upgrade the printer would only print blank pages. The driver was still installed and working but as it was too old for this macOS it didn't actually send the correct data to the printer to get anything other than blank pages. But this was HP where they simply removed all macOS support from one day to the next for all the 10 years old printers and said tough luck.

But since Epson does apparently still support it officially I would actually get in contact with them and let them know their driver does not work on a fresh Tahoe installation anymore and needs to be fixed. If you can make it through to someone at Epson who is responsible for this and can actually take a moment to verify this they should be able to confirm it quickly and release an updated driver.

If you wanted to verify my theory that the current Epson driver is broken you'd have to reset one of your other Tahoe Macs to factory defaults and then you should see that the freshly installed driver won't work. But I can't rule out that this really is an issue with the M4 generation specifically. Perhaps there could be some incompatibility in the M4 USB controller that makes your particular printer not work with M4 Macs. In that case my entire post would be irrelevant and you'd find nothing you try works.

I'd contact Epson in this case too since it's still their driver that would need to be updated to make it work on M4 Macs. Unfortunately Apple support is ultimately correct to refer you to Epson as it's completely up to them to make sure their own Tahoe driver works on a fresh Tahoe install.

By the way someone else in this forum had a similar issue: https://forums.macrumors.com/threads/epson-l360-no-longer-printers-after-tahoe.2469505/ But unfortunately they deleted the thread entirely and I am unable to find an archived version anywhere.
 
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