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A thread for scratched & scuffed X's

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macrumors newbie
Original poster
Nov 4, 2017
7
1
It seems that this time too something is not working properly inside production lines..
After my scuffed&scratched iPhone 4s (2010), yellow-tinted iPhone 6 display (2014), I've got a brand new space gray iPhone X with a noticeable (with finger too) scratch in the upper steel band, out of the box.
Why Apple, why? :-(
I could be unlucky of course, but honestly I think that quality control does not exist and also these items are produced without needed attention and precautions.
Unacceptable to pay 1.189€ (in Italy, for 64GB) and have defective item, so I'm returning it.
What are you experiences with aesthetic defects?
 
I doubt anyones phone is perfect as people are saying here. That said I have nothing to complain about regards the build quality of my phone.
 
I think it depends how closely you look at it. I unboxed mine and checked it over carefully and thought perfect....and then about an hour later I decided to have a really close check on my Silver bezel by shining an LED torch from a couple of inches away....and found 2 micro scratches on the bottom bezel when I angle the light just right, one about 1mm and the other about half, parallel to each other. So I guess it was during machining

Moral of the story? Don't go looking for things...you will probably find them.

At least being the silver stainless steel I have the option of buffing out the marks if I want to. But as it requires a very determined effort to find them, I will wait until the inevitable happens and I add a few of my own!
 
It is unfortunate that your new phone came damaged. The good thing is Apple will make it right.

In my opinion, stating that quality control is bad just because you got a bad unit, is not an accurate statement, especially when we don't know the exact procedures Apple follows in this regard etc.
 
Mine came with a very tiny .5 mm hairline scratch on the screen. Kind of annoying that it came like that right out of the box, it was already there as I removed the film, so it wasn't caused by me. I'll still use this for 13 days and if the Apple store has the Space gray model in stock, then I'll make an exchange for that color. I currently have the Silver color. Originally wanted Space Gray but they didn't have one.
 
jonstatt1 said:
I think it depends how closely you look at it. I unboxed mine and checked it over carefully and thought perfect....and then about an hour later I decided to have a really close check on my Silver bezel by shining an LED torch from a couple of inches away....and found 2 micro scratches on the bottom bezel when I angle the light just right, one about 1mm and the other about half, parallel to each other. So I guess it was during machining

Moral of the story? Don't go looking for things...you will probably find them.

At least being the silver stainless steel I have the option of buffing out the marks if I want to. But as it requires a very determined effort to find them, I will wait until the inevitable happens and I add a few of my own!
Click to expand...

I think those two are real heavy into tech , tend to be the ones that are more particular about their Apple products. But for the majority of consumers who purchase smart phones, they don't care if it's scratches or if it has a scuff on the display. But given the price point of this new iPhone X, I can understand also why some are being very cautious with it.
 
BasicGreatGuy said:
It is unfortunate that your new phone came damaged. The good thing is Apple will make it right.

In my opinion, stating that quality control is bad just because you got a bad unit, is not an accurate statement, especially when we don't know the exact procedures Apple follows in this regard etc.
Click to expand...

Yeah the important thing is the possibility to send it back without the need to convince an employee that the scratch is a defect and not a feature...

Maybe I’ll try a different color or model next months.

But from my experience with apple products (that i love!) tells me qualiy control is not fully effective...
Btw: i don’t look for defects with microscope...
 
Small scratch on silver band under volume button. Also rear glass is slightly raised on bottom left edge, I can feel it on the hand. Sigh, I don't have much luck with gadgets.

I also purchased a black model which I setting up now. May setttle for this or may ask for a replacement silver. I don't know how quickly replacements can be made in the UK right now?

First impression of black model looks like the top half of my screen is yellower so maybe a bust straight away!
 
So I returned the Silver model that had a tiny hairline scratch as they had the Space Gray 256Gb that I wanted in the first place. I haven't activated it yet but so far so good, no scratches, no gaps and of course it's seamless around. Can't wait to turn it on when I get home.
 
Apple offered me a expedited replacement silver x but I've decided to settle for the SG as I like how the whole thing looks like one piece of glass and is my hand right now.

On the silver x the stainless steel bezel is a gift and a curse and with my OCD it was bothering me. Don't get me wrong, if my device had no issues it would be the one I kept and I wouldn't have opened the SG but sold it on.

The silver x is lovely and a nice change. I can see why it's the model to use to advertise the product. The white/silver pops and can be noticed as an X at a glance. But there's too many breaks in design if I really analyse it (and I have spent several hours rolling both models around in my hands).

For me the SG screen melts into the bezel and then into the back. As I won't actually be looking at the back of the phone the decision came down to how the bezels blended with the screen and the silver always stood out in a negative way. I could always see them. Also my SG model is flawless and I don't want to get into the lottery of replacements.

Will I continue lusting for the silver, your damn right, but as of now mine is going back to Apple tomorrow.
 
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