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A very bad day for my Series 4

stanza.richi

macrumors 6502
Original poster
Dec 5, 2019
341
356
Italy
Happened this morning during installation of WatchOS 😭
C9885CCF-F366-4062-B6B5-1EB233205ECD.jpeg
 
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stanza.richi

macrumors 6502
Original poster
Dec 5, 2019
341
356
Italy
Tried to forced restart with no success. After a call with Apple they organised a fast assistance for the next days. But still very unhappy, just 2 months of life for it :(
 
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Relentless Power

macrumors Nehalem
Jul 12, 2016
34,958
36,892
Unfortunately, Apple is the only one that can rectify that issue. They will have to use the diagnostic port to reboot the watch and then if there’s any software updates, they will install the latest watchOS update as well.
 
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stanza.richi

macrumors 6502
Original poster
Dec 5, 2019
341
356
Italy
Boxed and sent to Apple yesterday. I hope they will be fast, I’m missing my Apple Watch 😭
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DB090D7E-AADC-4609-9E85-02E824B988FE.jpeg
 
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Relentless Power

macrumors Nehalem
Jul 12, 2016
34,958
36,892
Boxed and sent to Apple yesterday. I hope they will be fast, I’m missing my Apple Watch 😭
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Good luck. Let us know if they just sent you back the original or did they send you back a replacement. Be curious to know, given this is a software issue. I’m not sure what your turnaround time would be, being you’re from Italy.
 
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stanza.richi

macrumors 6502
Original poster
Dec 5, 2019
341
356
Italy
Good luck. Let us know if they just sent you back the original or did they send you back a replacement. Be curious to know, given this is a software issue. I’m not sure what your turnaround time would be, being you’re from Italy.

Well, I left the package yesterday ad the carrier pickup point. I’m afraid of have to wait 5-7 working days. I will let you know about replacement or not 👍🏻
 
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stanza.richi

macrumors 6502
Original poster
Dec 5, 2019
341
356
Italy
Very disappointed. Something went wrong with support service and they notified me a bill of 353.44 € plus taxes for the repair like if I haven't got AC+. After one hours of call with the support again we agreed that I will refuse the repair, they will send back the watch to me and we will do again a new repair quest. And anyway not sure if they will repair/replace it for free or if I have to spend one of my replacement fee with AC+. I repeat: very very disappointed.
 
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ISKOTB

macrumors 6502a
Aug 6, 2011
699
108
Florida
I had this issue with my S2 and Apple "US" replaced it without any issues. No AC but I was within the 1Y Apple intial warranty.


Very disappointed. Something went wrong with support service and they notified me a bill of 353.44 € plus taxes for the repair like if I haven't got AC+. After one hours of call with the support again we agreed that I will refuse the repair, they will send back the watch to me and we will do again a new repair quest. And anyway not sure if they will repair/replace it for free or if I have to spend one of my replacement fee with AC+. I repeat: very very disappointed.
 
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stanza.richi

macrumors 6502
Original poster
Dec 5, 2019
341
356
Italy
I had this issue with my S2 and Apple "US" replaced it without any issues. No AC but I was within the 1Y Apple intial warranty.

I bought it from Amazon.it but italian consumer protection says that in the first year the manufacturer must fix problems like this one. I hope everything will be solved in this way early.
 
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stanza.richi

macrumors 6502
Original poster
Dec 5, 2019
341
356
Italy
Very disappointed. Something went wrong with support service and they notified me a bill of 353.44 € plus taxes for the repair like if I haven't got AC+. After one hours of call with the support again we agreed that I will refuse the repair, they will send back the watch to me and we will do again a new repair quest. And anyway not sure if they will repair/replace it for free or if I have to spend one of my replacement fee with AC+. I repeat: very very disappointed.

Some news: today the apple watch come back not repaired. The guy that follow me with apple support couldn‘t arrange a new repair with an at home pick up, so I need to bring the watch at the apple store. I repeat again: disappointed.
 
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myrtlebee

macrumors 68030
Jul 9, 2011
2,605
2,058
Maryland
Some news: today the apple watch come back not repaired. The guy that follow me with apple support couldn‘t arrange a new repair with an at home pick up, so I need to bring the watch at the apple store. I repeat again: disappointed.
Every time I've sent Apple anything to be repaired it has: A) been sent back repaired but badly scratched and scraped or B) been sent back with them saying they could not replicate the (very obvious) issue.
 
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ScreenSavers

macrumors 68000
Feb 26, 2016
1,834
1,171
Bloomingdale, GA
They’ve been doing that a lot lately. I had to send an iPhone 7 to them with an issue covered under a repair program three separate times before it actually came back fixed. They kept making excuses.
 
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TheSkywalker77

macrumors demi-goddess
Sep 9, 2017
2,730
2,358
It seems like a software issue like that should be a free repair. If you were updating it to a public version of software and that happened, how is it your fault??
 
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stanza.richi

macrumors 6502
Original poster
Dec 5, 2019
341
356
Italy
Yesterday I went to the Apple Store and after a short talk with the genius he pick my watch to send it to repair in the right way. After few minutes I left the Store I received an email with a 0 € bill for it, so I hope I've finally solved this nightmare. We will see when I will receive my watch back, but at this point I'm optimistic.
 
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nickdalzell1

macrumors 65816
Dec 8, 2019
1,250
614
This type of issue is why I NEVER update anything. Once you have been burned in the past you learn to keep what you got since it still works. Sorry about your watch, OP.

I will stay on watchOS 6. I don't need what 7 is offering especially if bricking the watch is the possible outcome.
 
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stanza.richi

macrumors 6502
Original poster
Dec 5, 2019
341
356
Italy
Today, again an email with an estimate of 343.44€ + tax. 🤬 I have to admit that in this moment I want to sell all my apple device. I’m feeling joked and cheated by apple support.
 
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SisterBlue22

macrumors 65816
Apr 29, 2015
1,123
1,200
Arizona
This type of issue is why I NEVER update anything. Once you have been burned in the past you learn to keep what you got since it still works. Sorry about your watch, OP.

I will stay on watchOS 6. I don't need what 7 is offering especially if bricking the watch is the possible outcome.
Millions and millions of people update their phones and watches successfully...the miniscule chance of something going wrong isn't, in my opinion, a reason to not update. Most of the people who post here are the ones who have issues and need help, but the millions who have no issues don't post, so you don't know about them.
 
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nickdalzell1

macrumors 65816
Dec 8, 2019
1,250
614
There's another reason I don't update. Unnecessary change. If everything works fine why bother? After iOS 7 Apple lost my confidence in any updates. Same goes for Android today. I would rather avoid the frustration, thank you.

Also, staying on WatchOS 6 means I don't lose force touch.
 
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