A very happy macbook air story......

Discussion in 'MacBook Air' started by itsjustmeee, Aug 15, 2012.

  1. itsjustmeee macrumors 6502a

    Dec 28, 2008
    I purchased a mid '11 thirteen inch macbook air at the beginning of May. I absolutely loved it .... no issues at all. And then I downloaded my first hi def video from iTunes. It wouldn't play. I kept getting an HDCP message that my display doesn't support it (even though I was just trying to play it on the macbook air itself). So I called Applecare and talked for hours with a senior advisor. She couldn't solve the problem so I took it into my local Apple store which they suggested I re-install Mountain Lion from scratch. They did it and the problem was still there. They then said that it might be the connector from the motherboard to the display itself and that they would have to open it up. They called me 3 days later to tell me it was fixed. I was getting ready to go down there and the tech called me right back and said that it wasn't fixed ... he had just re-created the problem again and it was an intermittent issue. I asked to speak to the store manager and I told her the whole story and I asked if they could just replace the computer. She said that she would have to check on that. I got a call back about 20 minutes later and she told me that they would. I went down there and they gave me the replacement, brand new in a sealed box. When I got home and was installing my apps I realized that they actually gave me a mid '12 model. Needless to say I was thrilled.

    I just thought I'd share this story for anyone reading this who might be on the fence about getting their 1st macbook. It's worth every dime.
  2. wkp765 macrumors newbie

    Jun 29, 2012
    I'm not sure if they did not intentionally or if it was by mistake.
    Nonetheless, what a great deal for you! Congratulations on your even newer new Mac! :)
  3. WesCole macrumors 6502a

    Jul 1, 2010
  4. MacLappy macrumors regular

    Jul 28, 2011
    Very Nice. I doubt it is a mistake. From what I have heard/read, apple usual replacement scheme seems to be geared towards latest model of equivalent value. :)
  5. mertyz macrumors regular


    Sep 21, 2011
    I don't think they can make such a mistake. Also, this year's MBA boxes are different from the previous ones :)
  6. wkp765 macrumors newbie

    Jun 29, 2012
    Ah, I didn't even realize that. Then props to Apple, that just makes their customer experience even better!
  7. SchuettS macrumors 6502

    Dec 4, 2008
  8. Navdakilla macrumors 65816

    Feb 3, 2011
    Ya it definitely wasn't a mistake. That's where Apple exceeds any other company. Customer care

    Love it!

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