AASP - Replace iPhone 5?

[kolax]

Can AASP's replace iPhones? Or are they only able to repair them?

My lock button rarely works, and I'd rather avoid a train trip to the nearest Apple Store a city away and use my nearby AASP. As far as I'm aware, Apple doesn't bother trying to fix faulty lock buttons?

 

[boobie12]

Can AASP's replace iPhones? Or are they only able to repair them?

My lock button rarely works, and I'd rather avoid a train trip to the nearest Apple Store a city away and use my nearby AASP. As far as I'm aware, Apple doesn't bother trying to fix faulty lock buttons?

If your under warranty and have a faulty lock button they'll just give you a new one. (Apple that is) happened to me earlier this year.

 

[kolax]

If your under warranty and have a faulty lock button they'll just give you a new one. (Apple that is) happened to me earlier this year.

I'm not asking if Apple will, I'm asking if AASP's will..

 

[Godzirra]

I'm not asking if Apple will, I'm asking if AASP's will..

If the unit fails tests, and the visual inspection, and the unit is still within warranty, then yes, it'll be replaced for you, but..........

They'll have to order the replacement from Apple, then run tests, etc, and then replace it, so you could be without a phone for a day or so, or bring it back when they get the replacement in.

You'll have to make sure that Find my iPhone is off an deactivated as well (if running iOS7), as they can't proceed with the 'repair'.

 

[d123]

Can AASP's replace iPhones? Or are they only able to repair them?

My lock button rarely works, and I'd rather avoid a train trip to the nearest Apple Store a city away and use my nearby AASP. As far as I'm aware, Apple doesn't bother trying to fix faulty lock buttons?

Why not just do a courier exchange with Apple? It will probably be less hassle than using the AASP.

 

[kolax]

Why not just do a courier exchange with Apple? It will probably be less hassle than using the AASP.

Well the three options I have with Apple are:

1. They send me a new iPhone, but take a hold on my credit card and charge me postage. I mail back my iPhone for free.
2. They send a courier out to collect my iPhone, inspect and send a replacement. I'd be phoneless for up to a week.
3. I go to the Apple Store and get it swapped there and then.

Option 3 is the one I want, but instead of travelling to another city to get to an Apple Store, I was wondering if AASP's within my own city would be able to replace it.

 

[d123]

Well the three options I have with Apple are:

1. They send me a new iPhone, but take a hold on my credit card and charge me postage. I mail back my iPhone for free.
2. They send a courier out to collect my iPhone, inspect and send a replacement. I'd be phoneless for up to a week.
3. I go to the Apple Store and get it swapped there and then.

Option 3 is the one I want, but instead of travelling to another city to get to an Apple Store, I was wondering if AASP's within my own city would be able to replace it.

I understand the way Godzirra has posted to be correct if your local AASP does do replacements, (you'll need to phone and ask the individual AASP).

You would be without a phone the AASP route as well, they don't hold replacement stock and would need to order it in (if they do replacements).

If the unit fails tests, and the visual inspection, and the unit is still within warranty, then yes, it'll be replaced for you, but..........

They'll have to order the replacement from Apple, then run tests, etc, and then replace it, so you could be without a phone for a day or so, or bring it back when they get the replacement in.

 

[kolax]

I understand the way Godzirra has posted to be correct if your local AASP does do replacements, (you'll need to phone and ask the individual AASP).

You would be without a phone the AASP route as well, they don't hold replacement stock and would need to order it in (if they do replacements).

But surely if they order in a replacement, I can keep using my iPhone till it arrives?

 

[d123]

But surely if they order in a replacement, I can keep using my iPhone till it arrives?

You'd have to drop your phone in to be "checked" (a day or 2, most likely) and then you could return for it and go back again to do the exchange.

The way it's done is up to the individual business, as I said, the only way you will get accurate information about a specific AASP is by phoning them directly and asking what their policy is.

 

[alFR]

Well the three options I have with Apple are:

1. They send me a new iPhone, but take a hold on my credit card and charge me postage. I mail back my iPhone for free.
2. They send a courier out to collect my iPhone, inspect and send a replacement. I'd be phoneless for up to a week.
3. I go to the Apple Store and get it swapped there and then.

Option 3 is the one I want, but instead of travelling to another city to get to an Apple Store, I was wondering if AASP's within my own city would be able to replace it.

It'll cost you more in time and bus/train fares / petrol to go to the AASP or the Glasgow Apple Store than it would to pay the postage to send your phone back (Special Delivery for a 550g parcel insured for up to £1000 is £9.25). Assuming you have a credit card with a large enough limit / spare capacity, just do option 1 and be done with it.

Edit: sorry, I notice you have to pay for them to send the new phone to you rather than to send your one back. My comments still stand.

 

[d123]

You could also wait another few months for the repair, it seems Edinburgh are getting an Apple Store before the end of the year.

Apple Recruits For Rumored New Edinburgh Princes Street Apple Store

Apple is recruiting for a new Apple retail store which has been rumored to be the first store opening in Edinburgh, the capital city of Scotland. The company has today posted a significant number of retail positions for an Edinburgh retail location, despite Edinburgh not currently having an Apple Store.

Given recent rumors surrounding the launch of such a store, it’s not entirely unexpected that the company has now begun the recruiting process for staff.

The store, expected to be opened on Princes Street in Edinburgh is expected to open by the end of the year and is said to be massive, with two levels spanning 9000 square feet and another 8,500 square feet of background storage.

ifoapplestore.com posted some background information, including planning documents, on the store itself earlier this year. Notably, the store has not been confirmed either by Apple itself or by the architects, MPA Architects, involved in the project, but the plans clearly show an Apple-style store.

http://www.applebitch.com/2013/08/0...red-new-edinburgh-princes-street-apple-store/

 

[kolax]

You'd have to drop your phone in to be "checked" (a day or 2, most likely) and then you could return for it and go back again to do the exchange.

The way it's done is up to the individual business, as I said, the only way you will get accurate information about a specific AASP is by phoning them directly and asking what their policy is.

Yeah I have emailed them to find out, awaiting a reply.

It'll cost you more in time and bus/train fares / petrol to go to the AASP or the Glasgow Apple Store than it would to pay the postage to send your phone back (Special Delivery for a 550g parcel insured for up to £1000 is £9.25). Assuming you have a credit card with a large enough limit / spare capacity, just do option 1 and be done with it.

Edit: sorry, I notice you have to pay for them to send the new phone to you rather than to send your one back. My comments still stand.

I may just have to make a trip to Glasgow - the train is around the same price as postage (off peak on a Saturday).

If the lock button on the replacement fails again in the 3 month warranty, hopefully there'll be a store in Edinburgh by then ;-)

You could also wait another few months for the repair, it seems Edinburgh are getting an Apple Store before the end of the year.

http://www.applebitch.com/2013/08/0...red-new-edinburgh-princes-street-apple-store/

My warranty runs out in November unfortunately.

 

[scotrinaf]

Can AASP's replace iPhones? Or are they only able to repair them?

My lock button rarely works, and I'd rather avoid a train trip to the nearest Apple Store a city away and use my nearby AASP. As far as I'm aware, Apple doesn't bother trying to fix faulty lock buttons?

If you are under warranty, let Apple (or the warranty provider) fix it, if you are a do-it-yourself kind of person, buy an inexpensive toolkit and watch youtube videos on how to do it. If you have money to burn, pay someone else to do it.

If I can replace buttons on my iPhone 4S, anyone can do it... I'm not steady-handed, but I was able to do it with no problems. I've heard that the iPhone 5 is easier to work on, but can't confirm that.

 

[kolax]

If you are under warranty, let Apple (or the warranty provider) fix it, if you are a do-it-yourself kind of person, buy an inexpensive toolkit and watch youtube videos on how to do it. If you have money to burn, pay someone else to do it.

If I can replace buttons on my iPhone 4S, anyone can do it... I'm not steady-handed, but I was able to do it with no problems. I've heard that the iPhone 5 is easier to work on, but can't confirm that.

Best advice I've ever heard on this forum yet..

The lock buttons are not easily fixable, or fixable at all. That's why Apple just replaces the phone.

 

[scotrinaf]

Best advice I've ever heard on this forum yet..

The lock buttons are not easily fixable, or fixable at all. That's why Apple just replaces the phone.

I've personally replaced the lock button on a 4S, not sure if it is possible on the newer models.