AASP tech lost my screws

[Relznuk]

Recently took my MacBook Pro to an authorized service provider for repair, and it came back with three case screws missing. Should I do something about this? Where can I get replacement screws?

 

[calderone]

You go back to them and have them fix it.

 

[NewbMacGuy]

You go back to them and have them fix it.

X2! That just seems ridiculous man. Take it back and have them make it right. You paid good money for the repair I'm sure.

 

[Relznuk]

X2! That just seems ridiculous man. Take it back and have them make it right. You paid good money for the repair I'm sure.

Thanks guys. Was covered under AppleCare, but still...sloppy work by that tech.

 

[thundersteele]

I would take it to apple, and have them fix it. You don't want to know what else they forgot in the aasp...

 

[ezramoore]

Everyone makes mistakes, take it back to the AASP and make them aware of it. If the tech who did the work (who you should be talking to) isn't falling all over himself ashamed/embarrassed then speak to his manager or take it somewhere else.

 

[Relznuk]

I spoke with the tech today, and he denied everything and said those screws were missing when I brought it in.

I called Apple and explained, and 30 minutes later the tech called me back, apologized, and offered to mail me the screws (plus a few spares) and a $200 voucher to use at the store.

I guess Apple must've spoken with him (or his manager) and said something that changed his mind very quickly. Hah!

 

[visim91]

I spoke with the tech today, and he denied everything and said those screws were missing when I brought it in.

I called Apple and explained, and 30 minutes later the tech called me back, apologized, and offered to mail me the screws (plus a few spares) and a $200 voucher to use at the store.

I guess Apple must've spoken with him (or his manager) and said something that changed his mind very quickly. Hah!

Haha!! That put a great big smile on my face.

 

[warvanov]

I spoke with the tech today, and he denied everything and said those screws were missing when I brought it in.

I called Apple and explained, and 30 minutes later the tech called me back, apologized, and offered to mail me the screws (plus a few spares) and a $200 voucher to use at the store.

I guess Apple must've spoken with him (or his manager) and said something that changed his mind very quickly. Hah!

Awesome! That's good customer service.

 

[ezramoore]

Well, you've got to try. What a loser. Screws are $25, but a lost customer is a huge loss.

Glad you got a decent deal out of it.

 

[thundersteele]

Of course now the question is how many screws he forgot inside the case...

 

[ezramoore]

Of course now the question is how many screws he forgot inside the case...

An excellent question, worth sending it off or taking it to another service provider (or Apple store) and asking that it be looked over.

 

[Relznuk]

Of course now the question is how many screws he forgot inside the case...

My thoughts exactly - I plan to take this to another AASP to have it checked out.