AASP tech lost my screws

Discussion in 'MacBook Pro' started by Relznuk, Nov 22, 2011.

  1. Relznuk macrumors 6502

    Relznuk

    Joined:
    Sep 27, 2009
    Location:
    UT, USA
    #1
    Recently took my MacBook Pro to an authorized service provider for repair, and it came back with three case screws missing. Should I do something about this? Where can I get replacement screws?
     
  2. calderone macrumors 68040

    calderone

    Joined:
    Aug 28, 2009
    Location:
    Seattle
  3. NewbMacGuy macrumors newbie

    Joined:
    Nov 22, 2011
    #3
    X2! That just seems ridiculous man. Take it back and have them make it right. You paid good money for the repair I'm sure.
     
  4. Relznuk thread starter macrumors 6502

    Relznuk

    Joined:
    Sep 27, 2009
    Location:
    UT, USA
    #4
    Thanks guys. Was covered under AppleCare, but still...sloppy work by that tech.
     
  5. thundersteele macrumors 68030

    Joined:
    Oct 19, 2011
    Location:
    Switzerland
    #5
    I would take it to apple, and have them fix it. You don't want to know what else they forgot in the aasp...
     
  6. ezramoore macrumors 6502a

    Joined:
    Mar 20, 2006
    Location:
    Washington State
    #6
    Everyone makes mistakes, take it back to the AASP and make them aware of it. If the tech who did the work (who you should be talking to) isn't falling all over himself ashamed/embarrassed then speak to his manager or take it somewhere else.
     
  7. Relznuk thread starter macrumors 6502

    Relznuk

    Joined:
    Sep 27, 2009
    Location:
    UT, USA
    #7
    I spoke with the tech today, and he denied everything and said those screws were missing when I brought it in.

    I called Apple and explained, and 30 minutes later the tech called me back, apologized, and offered to mail me the screws (plus a few spares) and a $200 voucher to use at the store.

    I guess Apple must've spoken with him (or his manager) and said something that changed his mind very quickly. Hah!
     
  8. visim91 macrumors 6502

    Joined:
    Nov 13, 2011
    #8
    Haha!! That put a great big smile on my face.
     
  9. warvanov macrumors 6502a

    Joined:
    Oct 13, 2011
    #9
    Awesome! That's good customer service.
     
  10. ezramoore macrumors 6502a

    Joined:
    Mar 20, 2006
    Location:
    Washington State
    #10
    Well, you've got to try. What a loser. Screws are $25, but a lost customer is a huge loss.

    Glad you got a decent deal out of it.
     
  11. thundersteele macrumors 68030

    Joined:
    Oct 19, 2011
    Location:
    Switzerland
    #11
    Of course now the question is how many screws he forgot inside the case...
     
  12. ezramoore macrumors 6502a

    Joined:
    Mar 20, 2006
    Location:
    Washington State
    #12
    An excellent question, worth sending it off or taking it to another service provider (or Apple store) and asking that it be looked over.
     
  13. Relznuk thread starter macrumors 6502

    Relznuk

    Joined:
    Sep 27, 2009
    Location:
    UT, USA
    #13
    My thoughts exactly - I plan to take this to another AASP to have it checked out.
     

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