About cracked macbook topcase and (limited) warranty

Discussion in 'Buying Tips and Advice' started by bsheridan, Aug 3, 2008.

  1. bsheridan macrumors 6502

    bsheridan

    Joined:
    Jan 11, 2008
    #1
    I got my macbook in Oct 07, and now 10 months later I've fallen victim to the dreaded topcase cracking. I know, just a crack, but I did not pay for a cracked case less than a year down the line, I hope to get it fixed before it gets bigger. I did not purchase Applecare but am I right in saying I am still under limited (1 yr) warranty since purchasing my macbook?
    I know getting this fixed is covered under warranty.

    I've read on other forums that this is a known issue with Apple and that they cover it out of warranty, but I'm not sure if this is head-office policy or just luck of the draw with whoever I get at the apple store. The reason I ask is because I may not be able to get to an apple store before my warranty is up.

    Another little query I have; I bought my macbook with 1GB RAM installed. Since then I have increased it to 2GB. When I bring it in to get fixed, does it have to be as it was when under warranty?

    Thanks for reading, b.
     
  2. drewsof07 macrumors 68000

    drewsof07

    Joined:
    Oct 30, 2006
    Location:
    Ohio
    #2
    BUY APPLECARE NOW. That is my advice. By the time they get around to saying "Okay we'll fix it" you may be out of warranty. That would completely suck IMO.
    Secondly, when/if you send it in for repair they will ask you about the system specs. You can either tell them "2GB" or my suggestion would be to take out the stick you installed and send it in the way it came, just to lower chances of an incident.
     
  3. bsheridan thread starter macrumors 6502

    bsheridan

    Joined:
    Jan 11, 2008
    #3
    The thing is I don't have that money right now to spend (£200).
    Whats the average appointment wait time after I book? A few days/weeks?
     
  4. tri3limited macrumors 6502

    Joined:
    Jun 5, 2008
    Location:
    London
    #4
    This happened to my Oct 06 MacBook and i went mental at them down the phone. Drew up a list of all my complaints (massive cracking, dirty sides to track pad, disc drive gets stuck... anything i could no matter how little). I also said that i would report them to consumerdirect (consumer complaints) as it was clear this was a common problem.

    They offered me AppleCare for free, and replaced literally everything even my heavily scratched case. New drive, RAM, logic board, case, power adapter.

    Go for broke and make a real point that this is Apple's problem and it litters forums all over the internet and that you won't stand for a lack of disregard towards your product.
     
  5. drewsof07 macrumors 68000

    drewsof07

    Joined:
    Oct 30, 2006
    Location:
    Ohio
    #5
    Well if you live close enough to a store I would go ASAP to get the ball rolling on your repair. You want to have it done and back in your hands before your warranty expires to ensure they have done what they're supposed to.
    And idk about UK but in the US, you can book in store appointments up to 48hr in advance online.
     
  6. bsheridan thread starter macrumors 6502

    bsheridan

    Joined:
    Jan 11, 2008
    #6
    Well I'll be back in London (ie Regent St store) at the end of August, and according to the apple site my warranty is 'estimated to expire on the 12 Oct 2008'.

    Would that give me enough time, 6 weeks?
     
  7. drewsof07 macrumors 68000

    drewsof07

    Joined:
    Oct 30, 2006
    Location:
    Ohio
    #7
    Yes, it will take about 1-2 weeks to get the computer back normally. Depending on how close the depot is.
     
  8. tri3limited macrumors 6502

    Joined:
    Jun 5, 2008
    Location:
    London
    #8
    Mine took 3 weeks and that was at a specialist repair store. Sure they gutted and refitted mine but it'll still take ages. Apple also like to refuse to acknowledge this as an issue which meant i had to battle pretty hard.

    Hope u get an easy ride though.
     
  9. CanadaRAM macrumors G5

    CanadaRAM

    Joined:
    Oct 11, 2004
    Location:
    On the Left Coast - Victoria BC Canada
    #9
    If it says "estimated to expire" than you have never registered your Mac. You should do that, to get your full warranty. THe estimated date is usually 1 - 2 weeks earlier than your actual purchase anniversary (because Apple doesnt know when you actually purchased it, until you register).
     
  10. neiltc13 macrumors 68040

    neiltc13

    Joined:
    May 27, 2006
    #10
    You don't need to go to the store. Just call them, they will send you a box and will arrange for a courier to collect it. Takes a while, but it worked for me. I'm damned if I'm travelling to some store many miles away for a problem which I didn't cause.
     

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