Absolutely disgusted

Discussion in 'iMac' started by gimmeiphone, Feb 25, 2010.

  1. gimmeiphone macrumors 6502

    Joined:
    Sep 25, 2007
    #1
    Now waiting for my 3rd iMac to be delivered, first had yellow patch and weird backlight issue (faint dim lines), second ones yellowing is so bad it makes greys look almost brown, and it's gouging the hell out of my discs, and where the bottom of the glass meets the aluminium, the glass is sticking out like it wasn't inserted properly. Iv had 2 iPhones too as first had dead pixels and second (one I'm using now) has the glass sunken in on the right side, sharp enough to pull a bit of my nail off, I think apples quality control is non existent
     
  2. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #2
    Sounds like you're unlucky bordering on absurdity.
     
  3. bigjnyc macrumors 601

    bigjnyc

    Joined:
    Apr 10, 2008
    #3
    wow that's horrible. You might want to consider a different company for your technology hardware needs.
     
  4. gimmeiphone thread starter macrumors 6502

    Joined:
    Sep 25, 2007
    #4
    I'm a student and when I pay over a grand for a computer I want one that's built to last and perform as advertised, I'm not anal at all, no iPhone cases or screen protectors here lol but ffs this is just plain ridiculous! Gona make a complaint if I can, it's just not on, worst time ever aswell have a mound of work that needs to be done before next week
     
  5. Sambo110 macrumors 68000

    Joined:
    Mar 12, 2007
    Location:
    Australia
    #5
    Is it really Apple's fault though? They don't make most of the parts in the iMac, certainly not the screen. But I guess you could blame them for letting all the iMac's through.
     
  6. eawmp1 macrumors 601

    eawmp1

    Joined:
    Feb 19, 2008
    Location:
    FL
    #6
    I feel for you, but your experience is quite extraordinary. Most Apple consumers have no problem with their products. Some have an occasional product that fails them. But you...you are like Apple kryptonite. Dude, you gotta get a Dell.
     
  7. gimmeiphone thread starter macrumors 6502

    Joined:
    Sep 25, 2007
    #7
    That's just it I need the software, never going back go windows lol bit I dont think it's right that if I want osx I just have go deal with it, I think it's ridiculous when the fanboys say crap like "u don't have to buy apple products" or mines perfect blah blah at the end of the day if I want to buy apple products I will, and the quality shoud be reflect the price

    Is this a joke? Of course it's apples fault, doesn't matter where they source the parts I bought it from apple, landing them
    with the responsability to make sure it's right.
     
  8. student_trap macrumors 68000

    student_trap

    Joined:
    Mar 14, 2005
    Location:
    'Ol Smokey, UK
    #8
    unfortunately this is not particularly rare, in the last few years I have returned 5 consecutive macbooks, a unibody macbook, 2 mac pros, and an imac

    oh, and I also had an ipod touch that had 9 stuck pixels which I returned for another.

    Unfortunately, this seems to be the way with apple products now, which is a shame, because this was never the case before the intel switch
     
  9. gimmeiphone thread starter macrumors 6502

    Joined:
    Sep 25, 2007
    #9
    Nice sig lol, it is a shame that apples main focus seems to be purely money now and not building quality products, this is my first mac and it will probably be my last, think il go the hackintosh route, should save a fair bit too
     
  10. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #10
    Hell yeah it's their fault. They do not make the parts but they can control these QC issues. Long time Apple user but frankly **** went downhill when Intel came on board. Not that it is Intel's fault, simply saying that is when their market share increased and they were popping out computers like Octomom pops out babies ... with little regard for the side affects.
     
  11. czeluff macrumors 6502

    Joined:
    Oct 23, 2006
    #11
    quality

    Of course you're going to question the Apple quality when you enter a forum that's about fixing Mac hardware. Very few people come to a forum such as this and post, "my Mac is 100% perfect; just wanted to drop you guys a line."

    It sucks that you've had some issues, but as an owner of 3 Macbook Pros, 1 Blackbook, and all 3 generations of iPhone, I believe that the price DOES match the quality. My rev A Macbook Air was pretty terrible, but I understand that sometimes, even Apple doesn't get things right the first time when they push something brand new. (Can't always appease those who claim "Apple's specs are always behind" and maintain high quality control at the same time).

    Some of us get a good taste of Apple right out of the gate, like I did. If the Macbook Air were my first Apple unit, I might be upset too. But the vast majority of my Apple products (phones, desktops, ATV, laptops, software) have kept me coming back, and keep me humble when I try something like a rev A MBA.
     
  12. Surely Guest

    Surely

    Joined:
    Oct 27, 2007
    Location:
    Los Angeles, CA
    #12
    Steve, I told you not to post here the day after your birthday. Why are you hung over? You know you're not supposed to drink.......
     
  13. Kissaragi macrumors 68020

    Joined:
    Nov 16, 2006
    #13
    Of course its apples fault, they are ultimately responsible for everything to do with an apple computer. May not be them directly thats causing the problem, but they are responsible
     
  14. shinynewthing macrumors newbie

    Joined:
    Feb 25, 2010
    Location:
    Phoenix, AZ
    #14
    Sucks to be you

    It's Apple's responsibility to replace it, you just have to keep waiting for a good one. I've never had an issue, luckily. But you're not going to buy a PC are you, so deal :p
     
  15. gimmeiphone thread starter macrumors 6502

    Joined:
    Sep 25, 2007
    #15
    if the quality matches the price, there wouldn't be so many bad posts would there :p and you may have a grand to drop on a bad computer but Im a student and I can't lol
     
  16. duky macrumors 6502

    Joined:
    Jun 25, 2007
    Location:
    North Carolina
    #16
    There are and always will be many bad apples out there and perhaps this has been on the rise (this is expected given that the customer base has grown, but I guess we would need a well-designed study that yields empirical evidence for this before stating this as fact). However, in the larger scheme of things, I've been in the PC manufacturer world and in the Mac world and in the build-your-own-PC world and I have by far had the best experience buying my hardware from Apple. Even when things go wrong (Murphy's law) I have a much more pleasant experience visiting the Genius Bar than calling up the PC manufacturers I've dealt with or worse yet, building your own PC and having no customer service or calling the part manufacturers for support. As frustrating as your experience has been I don't think everyone has had such experiences and to say Apple's quality control is "nonexistent" seems at best to be a response of anger rather than rational thought. I do sympathize and hope you get a better machine in the end.
     
  17. Jphillippe macrumors regular

    Jphillippe

    Joined:
    Oct 15, 2007
    Location:
    Miami, Florida
    #17
    It's a sad reality but its to be expected. Once something goes too popular it becomes quantity over quality. Not just with Apples but some restaurants for example are really good, until they become chains or expand, then you notice lack in taste, the service becomes slower, more rushed. It's all about the money...look at that whole iPad bull. so much hype and all professionals like me waiting for an updated Macbook Pro aren't getting sh*t
     
  18. MacHamster68 macrumors 68040

    MacHamster68

    Joined:
    Sep 17, 2009
    #18
    my eMac shipped in 2006 and is still in perfect condition , my 2 iMac g3 are also in good nick and that after nearly 10 years of use , and surprise even my powermac 5500 /275 from 1997 is in near perfect condition (only a slight scratch at the back about a inch long ),
    so i want to say that proves that apple has build some well made products without parts sticking out or falling apart, at least before mid 2006 and before they started to focused more on consumer products or should i better say gadgets ?
    i mean ok there might be the ones who post here the bad issues , but not all with issues post on forums , so there are a lot more unsatisfied apple customers , and honestly , as i see now some already typing "ah you never bought a brandnew apple product " and i have to answer that straight away : with all the issues over the past years i am glad i did not, because if i buy used i can pick the good ones and i could not find a intel mac with a realistic pricetag ,intel macs are not gold dust just ordinary pc with a apple logo , thats why i will keep apples as collector items and use them and if i buy new i will buy a pc again and install linux , as i dont need the hassle of windows
     
  19. Btom macrumors 6502a

    Joined:
    Nov 19, 2009
    #19
    Why you are afraid to be "anal"? Just replace the damn thing as many times as it takes (and yes, tell us all about it)!
    At least you are not a "newbie", so macfans will have harder time to place a label on your back (not that you should care)...

    Tom B.
     
  20. Norskman macrumors member

    Norskman

    Joined:
    Feb 23, 2010
    #20
    My next purchase is going to be the new 27" iMac but I'm in a holding pattern, watching and waiting while these issues get fixed.

    There seem to be an awful lot of issues and returns on these models, which doesn't seem very Apple-ish to me.

    To the people claiming you can't blame Apple for this; are you serious? Of course the out-source their production to places like China, but in the end the only company responsible towards you as the end user is Apple. It's their product, their logo on it and their name. Nobody but Apple is responsible.

    You only paid Apple so in the end that's where the blame lies. They'll have to get these quality control issues under control before the people get more upset. It doesn't take too many big problems with a product like the iMac before people like me decide it's probably smarter to avoid.

    If reports are not coming in over the next few months that things have been fixed I'll be getting a Mac Pro. Seems to be the only alternative, but a little more expensive than I wanted to go.
     
  21. IndustrialSpace macrumors 6502a

    Joined:
    Dec 31, 2009
    Location:
    somewhere
    #21
    Of course its Apple's fault.

    You seem woefully uneducated as to how buisness works. I've noticed a lot of young kids on this site, so it's understandable you're most likely in your early teens and wouldn't know any better.

    Take the Toyota recall for example. Toyota didn't make the accelerator which is problematic, but they are the ones ultimately responsible for it. Not their supplier.
     
  22. gimmeiphone thread starter macrumors 6502

    Joined:
    Sep 25, 2007
    #22
    I just want a computer that isnt going to crap out on me in 2 years time, and i have it on good authority that past macs were built to last, before the isheep all piled on and apple became all about the mula. Lets hope apple wakes up and knocks these QC issues on the head, would save them a boat load of money on returns/replacements if they just poured some of that money into QC
     
  23. bkspero macrumors regular

    Joined:
    Dec 19, 2009
    #23
    Use customer service and Applecare

    First, Apple and every other company is all about the money. That is why they exist. IMO the issues with Apple's computer quality became more pronounced when they changed from a computer company to a consumer electronics company a few years after the iPod took off. With growth like that usually comes problems (ask Toyota).

    You won't find quality any better on the PC side. It's just that it doesn't hurt so much because you didn't pay the big Apple premium and you can get inexpensive replacement parts.

    That said, Apple's customer service is still usually pretty good (maybe better than their quality :)). So, providing that it isn't too onerous for you to get to a place where the flawed items can be replaced by Apple, you should eventually get a satisfactory one. If you can collect the replacements for your computer and phone in person (such as at an Apple store), then ask to open the box and turn on the computer to verify that it is, at least, superficially ok.

    Then get Applecare. When I buy an Apple computer or iPod touch (no iPhone as long as it is ATT-only in the US), I treat Applecare as part of the sales price. Getting a Mac repaired out of warranty can be (usually is) very expensive. Where I can buy a new motherboard for a PC desktop for $75, it can cost 10 times that for a Mac.

    If you have Applecare, my experience is that Apple Customer Service has been very helpful, and when I have had problems under Applecare, they have been addressed quickly, fairly, and at no additional cost.

    Good luck whatever you decide (and you have my sympathy for the problems).
     
  24. MacHamster68 macrumors 68040

    MacHamster68

    Joined:
    Sep 17, 2009
    #24
    when you mention apple care, it would be a good idea to change the whole thing to a extended warranty for free , bechause by now nobody has any prove if this yellowing or any of the other issues will come sooner or later even on the good ones
     
  25. bkspero macrumors regular

    Joined:
    Dec 19, 2009
    #25
    Can't plan on what you can't control

    I agree that it would be very nice for the customers if Apple just extended the warranty for the iMacs to 3 years. And maybe they will. But you can't plan on that. Applecare is a certain solution.

    Plus, if Apple is going to extend the iMac warranties, I suspect that it would only be on the display and not anything else. Applecare will provide comprehensive coverage (at a cost).
     

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