Absolutely frustrated by Apple Care

[mcpryon2]

...expect to be insulted by their "superior" attitude.

As someone who has a tested genius IQ, I wish that Apple would call it something else.

-jt2

Yeah, what a bunch of douches.

 

[Panzo]

Original Poster:

Do you have a case id?

If So can you share it, as im experiencing the same problems, and im having the same run around story from the geniuses, if i could use your case id as reference point please.

thank you.

 

[UltraNEO*]

This is more of asking for help than a rant.

I have got a uMBP late '08 (although purchased in Feb 09) and its totally screwing me over. It started of with the machine just acting strange and then went to on one or two minute beach balling sessions which pissed me off.

I took it down to Apple in Kingston and first time they were meant to replace the hard drive, and had told me that they have run loads of tests on it and it was perfect. All I guess they did was reinstall OS X which as you can imagine didnt do anything helpful since no hard drive had been changed.

Second time the same thing again, except I explicitly got told that the hard drive has defiantly been changed and even more 'tests' (I can only presume that their tests mean switch it on, go away and deal with someone else's machines and check back is a thorough test). And the same result as what happened first time.

Third time (maybe lucky) took it back and I have seen that they have changed the hard drive since it was actually on the receipt this time. After installing iWork and iLife and firstly having done all the updates it is now messing up again. Beach balling even from just opening up things or transferring music. I am reinstalling OS X (by now I am pretty sure I could do it blindfolded) again and seeing what happens.

I have also sent an email to sjobs@apple.com, steve@mac.com, steve@me.com to see if I would get any thing out of that. I didnt even get an automated email.

I am going to book yet another appointment at the Genius bar. Any suggestions on how I should approach them? I do not want them to 'change' or change the hard drive since that is not working. And these tests they run or a complete load of crap by the looks of it as the first two times was just a lie.

I am starting to get really annoyed with Apple, considering I need my laptop for work and notes. If this does not get sorted out, I can only hope I still have enough faith in Apple to not have to go back to Windows machines. At least DELL will actually repair the thing, even if it takes a month.

Honestly, I do not want to go back to the days of CTRL+ALT+DEL

OK, regarding your letters. Did you leave your contact details? Such as a mobile phone number rather than a return email??

I once wrote several emails to Apple with some hardware complaints and after I left a actual contact number, few days later I received a customer care call from one of the managers at their Customer Relations department. After a long long conversation plus many emails with prior repairs and proof of system faults (receipts) he agreed to replace my forever faulty system with one at the local store, in fact they we're so concerned, I got a brand new replacement plus 10% discount on my next store purchase... and this was with a machine that's less than a week out of warranty... but it did have many many issues, enough to fill a shoe-box full of paper!!

If your first email doesn't reach them, copy and paste this thread's content into your email (just what you've said) and be firm but don't be rude.

 

[Rampant.A.I.]

I can't understand why they haven't replaced your HD. Sounds like a bunch of BS and running you around in circles. I'd be really frustrated too.

 

[carlosbutler]

Original Poster:

Do you have a case id?

If So can you share it, as im experiencing the same problems, and im having the same run around story from the geniuses, if i could use your case id as reference point please.

thank you.

nope, sorry. i got rid of the case id and i dont have any paper work. what you are able to do though is send them a link to this website and this thread and they will be able to see of that.

OK, regarding your letters. Did you leave your contact details? Such as a mobile phone number rather than a return email??

I once wrote several emails to Apple with some hardware complaints and after I left a actual contact number, few days later I received a customer care call from one of the managers at their Customer Relations department. After a long long conversation plus many emails with prior repairs and proof of system faults (receipts) he agreed to replace my forever faulty system with one at the local store, in fact they we're so concerned, I got a brand new replacement plus 10% discount on my next store purchase... and this was with a machine that's less than a week out of warranty... but it did have many many issues, enough to fill a shoe-box full of paper!!

If your first email doesn't reach them, copy and paste this thread's content into your email (just what you've said) and be firm but don't be rude.

Yeah, I'll make sure you actually supply a telephone number next time I send an email .