Access Denied, Unable to Connect Error Message

Discussion in 'Mac Basics and Help' started by jweb, Apr 5, 2009.

  1. jweb macrumors newbie

    Mar 21, 2009
    I have a printer (Canon MX310) that is connected to my iMac, which is running Leopard. I've shared it via Sy Preferences > Sharing. I want to be able to print to it using my XP laptop. When I connect to my home wireless network, I can see the printer just fine in the list of printers on my laptop. But if I try and open it or send a print job to it, I get the following error: Access Denied, Unable to Connect. This is probably a very basic problem/question. But any help would be appreciated. Thanks!
  2. BlueRevolution macrumors 603


    Jul 26, 2004
    Montreal, QC
    Is the printer working all right with your Mac?
  3. John Doe 57 macrumors 65816

    John Doe 57

    Jan 26, 2008
    Los Angeles, CA
  4. jweb thread starter macrumors newbie

    Mar 21, 2009
    The printer works just fine with the Mac. It's not password protected. Also, when I try and ping my Mac, it times out. I feel like it's probably a firewall issue. But I've never 'directly' changed a firewall's rule. And I've never used the Mac's built-in firewall. Do I need to open that port up via Mac's firewall? Wouldn't that have been what I did when I shared the printer in System Preferences? How do I access/manage Mac's firewall. I tried looking for it under Applications > Utilities but didn't find it. Could it be a firewall issue on my XP laptop where the firewall isn't allowing traffic/requests out to my Mac system?

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