My dad went to Florida with his brand new Mac (also, new to Mac from PC). Of course, he now has all these issues and questions which he just can't seem to solve when we are on the phone (for example, he doesn't understand the difference between his Mac hardware, OSX, the Broswer and Zillow -- to him they are all "the internet," so phone support is very painful.) I'd like to take control of his machine and just install some software remotely and do some tweaks that he needs. I thought Leopard could do this, but I'm having trouble getting a help/source page on how to do this. Is this possible with just Leopard (i.e. without 3rd party add-ons) and if so, does anyone have any basic directions, or a link to directions, to do it? Thanks.