'accessing itunes store'

Discussion in 'iPhone Tips, Help and Troubleshooting' started by benfilan, Jul 11, 2008.

  1. benfilan macrumors 6502

    benfilan

    Joined:
    Dec 21, 2006
    Location:
    Ireland
    #1
    I've been accessing the itunes store for the past 40 minutes. Is this apple's problem? I'm definitely connected to the internet.

    iPhone says connect to itunes and itunes says accessing itunes store.

    frustrated :eek:
     
  2. hatcher146 macrumors 6502

    Joined:
    Mar 26, 2007
    Location:
    north carolina
    #2
    i'm having the same problem. connected to the internet

    my iPhone is plugged in but nothing is happening. itunes recognizes the iPhone but it just says "accessing itunes store"

    anyone else getting this?
     
  3. arkitect macrumors 601

    arkitect

    Joined:
    Sep 5, 2005
    Location:
    Bath, United Kingdom
    #3
    No need to panic — yet!

    Seems everyone who has been updating via iTues are stuck there… some are getting through after 40+ minutes.

    Patience seems to be the key word.
     
  4. benfilan thread starter macrumors 6502

    benfilan

    Joined:
    Dec 21, 2006
    Location:
    Ireland
    #4
    ok cool. I've got to make a move home in about 10 minutes, so i'll lose my internet connection. hopefully it'll do something before then, otherwise i'll have to start from scratch :(
     
  5. whistleandthumb macrumors newbie

    Joined:
    Jul 9, 2008
    #5
    are you guys even TRYING to see if there's already a thread on this topic before posting?
     
  6. jajanes macrumors newbie

    Joined:
    Jul 11, 2008
    #6
    Did neither company remember last time?

    You think they would have maybe prepared a little better and learned something from last time. They could have easily hired a heavy hitter like akamai to handle the traffic. I'll keep trying and work on my patience.

    :(:mad:
     
  7. volntitan macrumors 6502

    Joined:
    May 4, 2005
    #7
    Probably the best thing to do is if you REALLY needed your iphone today, then should wait to upgrade. There are a ton of iphones out there and ton more entering the world so shouldn't be surprised that there is an overload. I expected it and chose to upgrade regardless and now am patiently waiting.
     
  8. hatcher146 macrumors 6502

    Joined:
    Mar 26, 2007
    Location:
    north carolina
    #8
    i keep getting an unknown error (9838)

    anyone else getting this?
     
  9. atacinus macrumors 6502

    Joined:
    Oct 25, 2003
    Location:
    New York City
    #9
    That 9838 error is my problem too...I wish I was getting it hung up then at least I would know the servers were just slow and it will eventually work...at the present I'm worried about having to go to an AT&T store because something is wrong with the phone or SIM card....? Anyone know? The exact error message is:

    We could not complete your iTunes Store request.
    An unknown error occurred (-9838)

    It pops up about three seconds into accessing the itunes store...no long delays or hangups - just bam! popup - iBrick. :(
     
  10. benfilan thread starter macrumors 6502

    benfilan

    Joined:
    Dec 21, 2006
    Location:
    Ireland
    #10
    ok, after accessing the itunes store for about an hour I got kicked out (error 9838) - now my iphone is activated - home screen active, i can make and receive calls etc, but the iPhone will not sync - i get the 9838 error. strange:confused:

    Should it need to contact the itunes store to sync music, contacts et al?
     

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