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According to this email ALL apps purchased are non-refundable?

SFStateStudent

SFStateStudent

macrumors 604
Original poster
Aug 28, 2007
7,496
3
San Francisco California, USA
I inadvertently purchased an app that was a free developer demo and review thing, but Apple iTunes gave me the email listed below. Thanks Apple you just saved me $1.99 plus tax on a "one-time-exception":rolleyes: if I had known that I would have used it for that WebMD app for $169 per year...:p
 

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Everything on the iTunes store -- music, videos, iPod games, and Apps -- has always been non-refundable, from the very first day that iTunes started selling things. Why should you be surprised now? Most stores don't even accept open-box refunds on software or game cartridges.

So if I understand correctly -- you purchased an app thinking it was supposed to be free and were charged for it, and they reversed the charge -- they helped you out and they were nice... I don't see how you can turn that around into a :rolleyes: thing.
 
That's pretty crazy. Just about every store i can think of allows for returns. I can see :apple: changing this in the future...

EDIT: Geez, and for those wondering why we're surprised that a company would have this policy, re-read my second sentence.
 
mkrishnan said:
Everything on the iTunes store -- music, videos, iPod games, and Apps -- has always been non-refundable, from the very first day that iTunes started selling things. Why should you be surprised now? Most stores don't even accept open-box refunds on software or game cartridges.

So if I understand correctly -- you purchased an app thinking it was supposed to be free and were charged for it, and they reversed the charge -- they helped you out and they were nice... I don't see how you can turn that around into a :rolleyes: thing.
Click to expand...

Exactly... why should you be surprised now. Didn't you read the fine print before you purchased?
 
They say its a one time thing, but I've gotten that same e-mail at least three times. Once for DeBlob which I just plain didn't like, and didn't want. One other time I purchased the wrong version of similar apps, and I don't remember the other. Anyway they are reasonable about refunds, but I'd assume it isn't to be abused.
 
mkrishnan said:
So if I understand correctly -- you purchased an app thinking it was supposed to be free and were charged for it, and they reversed the charge -- they helped you out and they were nice... I don't see how you can turn that around into a :rolleyes: thing.
Click to expand...

I can :rolleyes: because "I CAN!"

I can also :rolleyes: b/c I used my only "lifeline" or "get-out-jail-free-card" or my "one time exception" on an app that cost $1.99 plus tax (rhetorical statement, that doesn't actually require a response). I guess you had to be there, when I talked to Amy on the phone; she thought it was funny; maybe I'll stop using those "Smilies!"
 
mkrishnan said:
Everything on the iTunes store -- music, videos, iPod games, and Apps -- has always been non-refundable, from the very first day that iTunes started selling things. Why should you be surprised now? Most stores don't even accept open-box refunds on software or game cartridges.

So if I understand correctly -- you purchased an app thinking it was supposed to be free and were charged for it, and they reversed the charge -- they helped you out and they were nice... I don't see how you can turn that around into a :rolleyes: thing.
Click to expand...

rhett7660 said:
Exactly... why should you be surprised now. Didn't you read the fine print before you purchased?
Click to expand...

I'm surprised that you two are surprised! How do you two interpret that I'm surprised; by the question mark alone? By opening with a question, I'm addressing my topic or central issue, which is the email which states that I actually had a one-time-exception; so if there is any surprise to be surmised then it would be here, but I can only assume that you misinterpreted my point and that I didn't focus on my topic or issue. I apologize, and will cut down on my Smilies...
 
SFStateStudent said:
I'm surprised that you two are surprised! How do you two interpret that I'm surprised; by the question mark alone? By opening with a question, I'm addressing my topic or central issue, which is the email which states that I actually had a one-time-exception; so if there is any surprise to be surmised then it would be here, but I can only assume that you misinterpreted my point and that I didn't focus on my topic or issue. I apologize, and will cut down on my Smilies...
Click to expand...

LOL... nah. mine was more of a sarcastic remark. No harm meant. :)
 
It is rather tempting to get one of the really expensive medical apps and then complain that I bought it by accident. But I think I know what they have well enough and don't really need them.... :eek:
 
Use the shopping cart???

What I really like about the response is that is suggests you use the shopping cart so that you can review your purchases...But you can't use the shopping cart in the AppStore:p

What's up with that??
 
Yeah .... i noticed that ... they could be open to forced refunds for more apps since if you are logged in then all it takes is a "buy app" click
 
A while back, I wanted to buy the two hour 24 movie that was on TV. I accidentally bought the SD version which was $14.99. I then bought the HD version which was $19.99. After that, I emailed Apple and told them I accidentally bought the SD version and they had no problem refunding me the $14.99 as they could clearly see I bought the HD version also.

They do make exceptions, especially if there is something wrong with your purchase.
 
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