ACDSee - stuck Empty Temporary Cache files

[IDMah]

Hi all.

We use ACDSee at work (mac) of course. and when I go to exit.
it tries to Empty the Temporary Cache files but keeps going for a long while.

I had to force quit.
I then tried again same thing.
then I appZapped it and installed a newer version. 1.9.3 and still the same thing.

Every thing runs fine until I try to exit.
can I just find those files and delete them manually ??

thanks
Ian

 

[IDMah]

fixed - think it was a corrupt database

Ok here's what I did.. worked for me but may not for you.. try everything else first.

I searched around and figured it was a problem with the Database.
It's hidden somehow in the user//Library/Application Support/ACD systems
but you can only see the files in a terminal window..

so open a terminal window navigate to there: cd "user/Library/Application Support/ACD systems"
and I deleted two files.

com.ACDSystems.ACDSeePro (version 4.1).mediaDatabase
com.ACDSystems.ACDSeeProBeta (version 4).mediaDatabase

ls to makesure you are in the right folder

using> rm -d "com.ACDSystems.ACDSeePro (version 4.1).mediaDatabase"
and same for this one> rm -d "com.ACDSystems.ACDSeeProBeta (version 4).mediaDatabase"

and that seemed to work.. no more infinitely waiting for "Empty Temporary Cache files" exits clean..

like I said above "use as a last ditch bugging me all to heck I can't stand it any more !!!" solution...

hope it helps someone Not go insane. good luck

Ian

 

[Kdif]

I am having trouble with the same prompt. I follow all that you said to do except the last part. . .

"to make sure you are in the right folder

using> rm -d "com.ACDSystems.ACDSeePro (version 4.1).mediaDatabase"
and same for this one> rm -d "com.ACDSystems.ACDSeeProBeta (version 4).mediaDatabase"


Is this something I do in the terminal before I delete the first two lines?

I am having such a hard time getting ACDSee to work correctly on my mac and would appreciate any help. Thanks