ACDSee - stuck Empty Temporary Cache files

Discussion in 'Mac Apps and Mac App Store' started by IDMah, Jan 28, 2012.

  1. IDMah macrumors 6502

    IDMah

    Joined:
    May 13, 2011
    #1
    Hi all.

    We use ACDSee at work (mac) of course. and when I go to exit.
    it tries to Empty the Temporary Cache files but keeps going for a long while.

    I had to force quit.
    I then tried again same thing.
    then I appZapped it and installed a newer version. 1.9.3 and still the same thing.

    Every thing runs fine until I try to exit.
    can I just find those files and delete them manually ??

    thanks
    Ian
     
  2. IDMah, Jan 30, 2012
    Last edited: Jan 30, 2012

    IDMah thread starter macrumors 6502

    IDMah

    Joined:
    May 13, 2011
    #2
    fixed - think it was a corrupt database

    Ok here's what I did.. worked for me but may not for you.. try everything else first.

    I searched around and figured it was a problem with the Database.
    It's hidden somehow in the user//Library/Application Support/ACD systems
    but you can only see the files in a terminal window..

    so open a terminal window navigate to there: cd "user/Library/Application Support/ACD systems"
    and I deleted two files.

    com.ACDSystems.ACDSeePro (version 4.1).mediaDatabase
    com.ACDSystems.ACDSeeProBeta (version 4).mediaDatabase

    ls to makesure you are in the right folder

    using> rm -d "com.ACDSystems.ACDSeePro (version 4.1).mediaDatabase"
    and same for this one> rm -d "com.ACDSystems.ACDSeeProBeta (version 4).mediaDatabase"

    and that seemed to work.. no more infinitely waiting for "Empty Temporary Cache files" exits clean..

    like I said above "use as a last ditch bugging me all to heck I can't stand it any more !!!" solution...

    hope it helps someone Not go insane. good luck

    Ian
     
  3. Kdif macrumors newbie

    Joined:
    Apr 17, 2012
    #3
    I am having trouble with the same prompt. I follow all that you said to do except the last part. . .

    "to make sure you are in the right folder

    using> rm -d "com.ACDSystems.ACDSeePro (version 4.1).mediaDatabase"
    and same for this one> rm -d "com.ACDSystems.ACDSeeProBeta (version 4).mediaDatabase"


    Is this something I do in the terminal before I delete the first two lines?

    I am having such a hard time getting ACDSee to work correctly on my mac and would appreciate any help. Thanks
     

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