I have a DVD project I'm working on, and wanted a DVD label applicator. So I purchase this one on Amazon:
Well, I didn't like it at all. The part the DVD rests on is crooked and also sits too close to the part the label rests on (labels tend to curl up). So I return it to Amazon literally the same day for a refund.
So through Googling, I find a much better looking one by Avery (AVE05699) - and it's in stock at Ace Office Machines. Here is their listing:
www.aceofficemachines.com
Well, I get my order in the mail and open it to discover the exact same piece of crap that I ordered from Amazon - and also is bent! So I promptly email Ace Office Machines to explain that I had received a different product than advertised. They reply back that it is the correct product and the other one (apparently called the "CD Stomper") has been discontinued - that this is the new version. No apology for their incorrect pictures and description on their website and no offer of a resolution. So I reply back that I'd like to return it since I didn't receive the product advertised. They reply back that they can replace it if needed. I replied again to say, no thanks - I'd like a full refund (including shipping costs) and a prepaid return label. Well, all of a sudden their same-day replies disappeared and I never heard back from them - that was a week ago now. I sent multiple followup emails with no reply - the latest was last Friday.
Last Wednesday I had called them as well and the customer service rep told me he would put in a request for my RMA and I would hear back by email within 48 hours max. Never heard back. So I called and spoke to the same guy today. No apology. He now tells me to send a "brief text" to another number to take care of it. I ask him if we could simply take care of this by phone today, like every other company that I know of can. He then says call back after 2pm when the Accounts Payable department gets in.
So I call back at 2pm and another man answers and tells me the accounts payable person is only in once a week so he's not sure why they told me that. I explain the whole situation to him and he says in an indignant tone "Well you have to return the product before you can get a refund, sir." I told him that's all I've been trying to do! He then claims the last email they got from me was on Friday and acts like I'm being unreasonable to have expected an answer due to it being the weekend. I told him, no, I had sent two other unanswered emails 6-7 days ago. He replies, "Are you disputing what I just said, sir?!" I tell him, yes, I have all my emails right here in front of me. He then states again adamantly that the last email they received from me was sent Friday. At this point, I can see it was turning into a pi$$ing contest, so I just said, "Sir, please just send me a return label so I can return the product to you for a refund." "Fabulous!" he says sarcastically, "Have a wonderful day," at which point we both hang up. What an a$$! I then see a reply from them in my email inbox that states an RMA will be sent within 24 hours. I'll believe it when I see it. I did reply back with a screenshot to prove I had sent them earlier emails they claim I didn't.
If I don't receive the RMA, I guess I'll just have to dispute the credit card charge. I don't think I want to call them back again after that rude treatment. This is absolutely shocking to me, as someone who is also in customer service as part of their job. I can understand if I was being unreasonable or was in the wrong, but I was literally sent a different product than I ordered and received not a single "sorry about that" or any sort of helpfulness whatsoever. Really makes you appreciate companies such as Amazon.
In the middle of all this drama, I found the true Avery CD Stomper on eBay and ordered it. Here is a picture of what Ace sent me (left) and what I should have received (right). Second picture shows flimsy nature of the received product.

Merax B00NY4YA2I EZ Label: CD/DVD Label Applicator (40mm Hole, CD/DVD Applicator)
CD label application perfect every time. EZ LABEL applicator 100% Compatible with all Stomp compatible CD and DVD labels 40mm Hole CD / DVD Applicator Fits most regular CD / DVD Size, 40mm Center Hole The CD/DVD Label Applicator 40mm applicator cd dvd ez hole label (applicator only) in Plastic co...
www.amazon.com
Well, I didn't like it at all. The part the DVD rests on is crooked and also sits too close to the part the label rests on (labels tend to curl up). So I return it to Amazon literally the same day for a refund.
So through Googling, I find a much better looking one by Avery (AVE05699) - and it's in stock at Ace Office Machines. Here is their listing:
Avery® CD/DVD Label Applicator, Black AVE05699
Buy ultimate Avery® CD/DVD Label Applicator, Black AVE05699 from wide range of Avery at AceOfficeMachines.com
Well, I get my order in the mail and open it to discover the exact same piece of crap that I ordered from Amazon - and also is bent! So I promptly email Ace Office Machines to explain that I had received a different product than advertised. They reply back that it is the correct product and the other one (apparently called the "CD Stomper") has been discontinued - that this is the new version. No apology for their incorrect pictures and description on their website and no offer of a resolution. So I reply back that I'd like to return it since I didn't receive the product advertised. They reply back that they can replace it if needed. I replied again to say, no thanks - I'd like a full refund (including shipping costs) and a prepaid return label. Well, all of a sudden their same-day replies disappeared and I never heard back from them - that was a week ago now. I sent multiple followup emails with no reply - the latest was last Friday.
Last Wednesday I had called them as well and the customer service rep told me he would put in a request for my RMA and I would hear back by email within 48 hours max. Never heard back. So I called and spoke to the same guy today. No apology. He now tells me to send a "brief text" to another number to take care of it. I ask him if we could simply take care of this by phone today, like every other company that I know of can. He then says call back after 2pm when the Accounts Payable department gets in.
So I call back at 2pm and another man answers and tells me the accounts payable person is only in once a week so he's not sure why they told me that. I explain the whole situation to him and he says in an indignant tone "Well you have to return the product before you can get a refund, sir." I told him that's all I've been trying to do! He then claims the last email they got from me was on Friday and acts like I'm being unreasonable to have expected an answer due to it being the weekend. I told him, no, I had sent two other unanswered emails 6-7 days ago. He replies, "Are you disputing what I just said, sir?!" I tell him, yes, I have all my emails right here in front of me. He then states again adamantly that the last email they received from me was sent Friday. At this point, I can see it was turning into a pi$$ing contest, so I just said, "Sir, please just send me a return label so I can return the product to you for a refund." "Fabulous!" he says sarcastically, "Have a wonderful day," at which point we both hang up. What an a$$! I then see a reply from them in my email inbox that states an RMA will be sent within 24 hours. I'll believe it when I see it. I did reply back with a screenshot to prove I had sent them earlier emails they claim I didn't.
If I don't receive the RMA, I guess I'll just have to dispute the credit card charge. I don't think I want to call them back again after that rude treatment. This is absolutely shocking to me, as someone who is also in customer service as part of their job. I can understand if I was being unreasonable or was in the wrong, but I was literally sent a different product than I ordered and received not a single "sorry about that" or any sort of helpfulness whatsoever. Really makes you appreciate companies such as Amazon.
In the middle of all this drama, I found the true Avery CD Stomper on eBay and ordered it. Here is a picture of what Ace sent me (left) and what I should have received (right). Second picture shows flimsy nature of the received product.
Last edited:
As an Amazon Associate, MacRumors earns a commission from qualifying purchases made through links in this post.