Ace Office Machines = Amazon appreciation experience [rant!]

[rainafterthesun]

@rainafterthesun

I think I understood your comment just fine - I was simply focusing on the part where you said it would result in a better experience with the company. In the case of Ace, I believe they are a clear exception to that rule, but most companies aren't. I take your point with regard to Chase, though.

I definitely need to be more consistent about documentation of phone calls. The mistake I usually make is assuming the best of a company (and thankfully that often is an accurate assumption and they resolve the problem) and feel no need to document (or at least not thoroughly), However, when it goes south--as in this case--by the time I realize it's going south, I then wish I had documented thoroughly from the get-go. Email and chat is nice because obviously that's a written record, but of course it can be easier for a company to ignore or not take seriously vs. a customer talking with you directly on the phone.

Yes, better experience then the one you have ≠ optimal.

it certainly would be better had you had the names, and also when you call back, to have the info and have them look back on the notes or reach out to that rep vs having to explain yourself over and over again.

that is a better experience in my opinion, then the one you described.

and again, just my experience but I’ve had enough experiences via phone for both professional and personal that the point I made initially still stands.

it’s such a little thing but like principle, the little things are what matters eh?

 

[usagora]

I'm pleased to announce that my credit card company has closed the dispute and I won, so this trash company won't get a dime of my money ?