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Achievements lost with iPhone x

C

craigmadge

macrumors newbie
Original poster
Jun 6, 2015
28
1
Hi all

I recently purchased my new iPhone X and went through these steps with my watch

Unpaired from old iPhone
Paired with new iPhone
Restored from backup created from unpairing

What I ended up with is all my move rings transferring over but only a couple of achievements from basically my first week with the watch over 2 years ago. Can’t seem to fix this. Any help?
 

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Did you take an encrypted backup of your old iPhone with iTunes, right after you unpaired your Apple Watch?
I think this is the only way to ensure ALL of the Workouts, awards etc are backed-up.

I unpaired my Apple Watch from my old iPhone. and then took an encrypted backup with iTunes of it. I then restored my iPhone X off of it and once the iPhone X was restored, I then paired my Apple Watch with my iPhone X. After this, I can see ALL my past workouts, awards etc.
 
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I used my iCloud backup which might be the problem. It shouldn’t be though
 
craigmadge said:
I used my iCloud backup which might be the problem. It shouldn’t be though
Click to expand...

I pretty certain than an iCloud backup doesn't backup as much stuff as an encrypted iTunes backup.
Really, Apple should make iCloud backups to backup all the stuff that an encrypted iTunes backup does.
 
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Fatboy71 said:
Did you take an encrypted backup of your old iPhone with iTunes, right after you unpaired your Apple Watch?
I think this is the only way to ensure ALL of the Workouts, awards etc are backed-up.

I unpaired my Apple Watch from my old iPhone. and then took an encrypted backup with iTunes of it. I then restored my iPhone X off of it and once the iPhone X was restored, I then paired my Apple Watch with my iPhone X. After this, I can see ALL my past workouts, awards etc.
Click to expand...

This is how I got mine to transfer over, I was backing up non-encrypted before, as soon as checked the box and restored from the encrypted backup, I am all good to go
 
Was your previous phone on iOS 11 or iOS 10? iOS 11 no longer backups health as part of iCloud backup, its a separate toggle.

If it was from iOS 11, it should end up restoring everything. Its a very slow process for activity to restore.

iTunes encrypted backups now backup more than iCloud because iCloud backups no longer contain health, activity, workouts, etc.
 
yang88she said:
This is how I got mine to transfer over, I was backing up non-encrypted before, as soon as checked the box and restored from the encrypted backup, I am all good to go
Click to expand...

Yeah, I made this mistake once, until I went online and looked around for a way where I could backup my Health, Activity data. It was then, that I read that ticking the encrypted backup box in iTunes, backs-up this info. I was expecting that I would need to read through loads of articles to find the answer, it happened that it was the first article I read that solved the issue :)
 
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Fatboy71 said:
Scroll down the article and it clearly shows that an encrypted iTunes backup, backs-up:

"Activity, Health, and Keychain data (To back up this content, you'll need to use encrypted backup in iTunes)
Click to expand...
I well know this. However for instance you do NOT get apps backed up in iTunes anymore. So you MUST have an internet connection to restore apps from iTunes backup. The point is you were incorrect in stating that iCloud backup is not as inclusive as an iTunes/encrypted backup.
 
Julien said:
I well know this. However for instance you do NOT get apps backed up in iTunes anymore. So you MUST have an internet connection to restore apps from iTunes backup. The point is you were incorrect in stating that iCloud backup is not as inclusive as an iTunes/encrypted backup.
Click to expand...
iCloud backup no longer includes health, so technically, iTunes encrypted does in fact contain more information now. (I'm assuming this is only with the health toggle turned on, and if you have it turned off iCloud still backs up health. I'm just not willing to test it)
 
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KrisLord said:
I lost the newer monthly challenge ones but kept others and workout data.

I had synced health stuff via iCloud but setup my device as new....
Click to expand...
It should have restored assuming you had the iCloud health toggle turned on on your old phone. I set up my 8Plus as new and all health restored.
 
I believe I’m having the same issue. I did an iTunes encrypted restore with my iPhone X and all of my health kit data transferred (including workouts and weekly/monthly badges) but not the special achievements like the Thanksgiving 5K, Earth Day, etc badges. Anyone else experience this semi-sync issue???
 
Just migrated from my venerable iPhone 6 to an iPhone 8. Used iCloud backup. All good, nothing lost.
 
Really strange. I was using ios11 on my old iPhone and used iCloud to backup. I’m away from my laptop for a few days so can’t check out if an iTunes backup will fix it.

At the moment it’s been a couple of days and the achievements haven’t magically appeared.
 
I "lost" about three days of Health data when I did an iCloud restore from my iPhone 6 to my iPhone X (migrated both of my Apple Watches over to the new iPhone, too). That caused me to lose a 670-day Move streak, which I was less than thrilled about.

Weird thing was all that Health and Activity data was still on my iPhone 6. For whatever reason, it simply wasn't syncing to the iPhone X.

I called Apple support about the issue; they had no clue and had to escalate the case to the engineering team.

After about three or four days, the missing data magically appeared on my iPhone X, and my Move streak was reinstated.
 
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I'll update my progress. My issue is one that has plagued me for many years. I have two Apple IDs (long story, but MobileMe is the real reason for all the headaches). My health data and other iCloud services were tied to one Apple ID, my other services to another. I need to sign out of every device (desktop, laptop, iPad, AppleTV, etc.) with my Apple ID. Once I signed back in on my iPhone X, all came back together including my special achievements.
 
risenphoenixkai said:
I "lost" about three days of Health data when I did an iCloud restore from my iPhone 6 to my iPhone X (migrated both of my Apple Watches over to the new iPhone, too). That caused me to lose a 670-day Move streak, which I was less than thrilled about.

Weird thing was all that Health and Activity data was still on my iPhone 6. For whatever reason, it simply wasn't syncing to the iPhone X.

I called Apple support about the issue; they had no clue and had to escalate the case to the engineering team.

After about three or four days, the missing data magically appeared on my iPhone X, and my Move streak was reinstated.
Click to expand...

Same here. I lost about a week's worth of activity data when I switched to the iPhone X. And then a couple days later, it was all back!
 
I ran into a similar issue just yesterday where my friend and I were both going to upgrade at the same but but he forgot to back up his phone prior to heading to the store so he used my computer to back up his phone and it ended up overwriting my most recent backup.

--

Or so I thought. The backup that was on my machine wasn't actually his but mine, so I have no idea where his backup actually went on my computer (if it actually saved).

Puzzled to say the least but I got my 2+ years of health data with awards back. Phew!!!!
 
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aliensporebomb said:
I ran into a similar issue just yesterday where my friend and I were both going to upgrade at the same but but he forgot to back up his phone prior to heading to the store so he used my computer to back up his phone and it ended up overwriting my most recent backup.

So the backup it used to restore was from October of 2016 when I upgraded to the 7+. So I've lost literally every subsequent bit of health data from October 3, 2016 until now. Because that's the last date of my last "real" update (I think).

Frustrating to say the least. And his backup won't do me any good at all so I'm almost starting over. Lost a lot of data, pics, health data, more than I want to think about and probably some I haven't thought of.

So, ultimately, tell your friends to use their own pcs to do the backups. UGH.
Click to expand...

Or just turn on iCloud health. Backup is no longer required to save health data.
 
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Mlrollin91 said:
Or just turn on iCloud health. Backup is no longer required to save health data.
Click to expand...

Glad I saw this post, as I had no idea Apple added Health in the iCloud section. It was set to on by default on my iPhone X. Hope this end the nightmare of losing all your health data when you do a clean install of iOS or when you get a new iPhone. Thanks for pointing that out for me!

:apple:
 
I'll likely be doing that myself since I noticed my backup file for my phone on my iMac was over 20 gigabytes, totally insane. I guess I could use that space for other things rather than an on-site backup.
 
risenphoenixkai said:
I "lost" about three days of Health data when I did an iCloud restore from my iPhone 6 to my iPhone X (migrated both of my Apple Watches over to the new iPhone, too). That caused me to lose a 670-day Move streak, which I was less than thrilled about.

Weird thing was all that Health and Activity data was still on my iPhone 6. For whatever reason, it simply wasn't syncing to the iPhone X.

I called Apple support about the issue; they had no clue and had to escalate the case to the engineering team.

After about three or four days, the missing data magically appeared on my iPhone X, and my Move streak was reinstated.
Click to expand...

So you did eventually get all the data? I am having this same issue now and trying to find a solution.
 
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