Acrobat Pro doesn't auto open PDF's

Discussion in 'Design and Graphics' started by definitive, Jun 5, 2012.

  1. definitive macrumors 68000


    Aug 4, 2008
    I'm using someone else's computer at the moment which has Acrobat Pro X installed, and have it set as default viewer for PDF's. Whenever I double click a PDF, it launches the app, but doesn't load up the PDF. Only way to open PDF's in it is by clicking File > Open.

    On my own computer, I have an older version of Acrobat Pro which works just fine. I checked through settings, and nothing stands out that might be interfering with the file.

    Anyone deal with this issue before?
  2. MechaSpanky macrumors 6502


    Sep 11, 2007
    I have had the same issue with Photoshop. When I double click a Photoshop file, it launches Photoshop (the application) but Photoshop won't open the file unless I go to File>Open. Funny thing is, Illustrator works just fine. In fact all of the other CS applications work just fine for me, except Photoshop. I just thought it was a bug but if someone knows the answer to definitive's question, I too would also like to know.
  3. McKs macrumors member

    Apr 8, 2003
    What probably will work is dragging the file from the Finder onto the app's icon in the Dock.

    For a more permanent solution, try rebuilding the LaunchServices database with a utility like Onyx (
  4. definitive thread starter macrumors 68000


    Aug 4, 2008
    Tried both suggestions without any success. Also tried rebuilding the launch services through a Terminal command, which didn't solve the issue either. I can't find anything on Google regarding this issue either...
  5. MechaSpanky macrumors 6502


    Sep 11, 2007

    I'm just like definitive, I also have tried dragging the file and dropping it onto the icon but it doesn't work either. Dragging and dropping a file onto an applications icon works in every other application that I have (Adobe products as well) but it doesn't work for me with Photoshop. It used to really make me crazy but now I've gotten used to just going to Photoshop and the using the File>Open (although it is slower).

  6. NuttyBoy macrumors newbie

    Jun 7, 2012
    I am having the same problems, only way to open PDF files is opening Acrobat then choosing file/Open, same for closing them just clicking cross on top left of document does nothing have to choose file close. This also happens when I create a PDF proof in Indesign and set Indesign to view PDF once created. Acrobat opens but just to welcome screen where you again have to choose open/file etc etc.

    Also can not close welcome screen by clicking cross on top left.

    I have tried disabling both splash and welcome screen on load up but still does not directly open file.

    Have just updated Acrobat to latest update 10.1.3 which has not solved this, also on Lion 10.7.4.

    This is an absolute pain when creating files in Indesign...

  7. Droid80Sa macrumors newbie

    Jun 11, 2012
    Last week one of my clients came in with the same problem and mine started doing the same on Friday. This morning I used the uninstaller in the Acrobat folder and then re-installed. It all seems to be working fine now. I will keep you posted if the problem returns. ( Side note: all was fine until I installed CS6. )
  8. lotuseater99 macrumors newbie

    Jun 12, 2012
    Not working for me

    Yes, I'm having the same problem with Acrobat Pro. It won't open PDF files directly, even though that is the default viewer...
  9. Jong Tong macrumors newbie

    Mar 17, 2012
  10. NuttyBoy, Jun 15, 2012
    Last edited: Jun 15, 2012

    NuttyBoy macrumors newbie

    Jun 7, 2012
    Tried the uninstall and re-install same problems.. Installing from CS6 so maybe thats the problem.

    Will try download direct from Adobe to see if that works.

    Will update.

    No still no joy... Assume something to do with CS6
  11. Jong Tong macrumors newbie

    Mar 17, 2012
  12. NuttyBoy macrumors newbie

    Jun 7, 2012
    Tried unistall rebooted MAC then reinstalled Acrobrat Pro and now works !
  13. shiroamada macrumors newbie

    Jun 20, 2012
    Same happen to me install with CS6, updated to 10.1.3 the problem still occurs.

    Installed separately installation file - Acrobat X Pro, then it work perfect.

    Suspect something wrong with CS6 installation.
  14. the read macrumors regular

    Nov 25, 2009
    I'm having the exact same issue on CS6.

    I'm now trying the upgrade to 10.1.3 as other suggested. If I dont post again it because its worked.
  15. Foulger macrumors newbie

    Jun 16, 2000
    New Zealand
    I was in the same boat

    I tried Applejack and repairing permissions and using Onyx to rebuild the launch services to no avail. This on Acrobat X 10.1.3. I uninstalled it and reinstalled Acrobat X from a CS 5.5 standard installer. This worked perfectly and I am now back to normal. I would guess there is a bug in the CS6 installer and that a patch will hopefully come out as a future update. Perusing Mr Google, it seems that lots of folk are having the same problems so if you buy CS6 and you have acrobat X already installed, don't uninstall it in favour of a new fresh install because you will be up the creek without a paddle. BTW after I uninstalled it I did install it again from the CS 6 install and it was just the same, so I uninstalled it twice (including the preferences) just to prove the point. I suppose to take it to the nth degree one could try and install it on its own from the CS6 install DVD to see if it works OK before installing the rest of the software? Long winded but I hope this helps.
  16. swamyg1 macrumors regular

    Dec 11, 2007
    Just wondering if anybody has managed to fix this issue. I updated Acrobat Pro to the latest version 10.1.4 but still can't open files with double click.
  17. t-munny macrumors newbie

    Dec 2, 2010
    I'm still having this problem with 10.1.4. A search on Adobe's help site had this to say:
    In Mac OS, you may not be able to open a PDF created in Windows by double-clicking the icon. Instead, choose File > Open With > Acrobat.

    I've tried reinstalling different versions, which is how I discovered that Adobe's download site offers a free trial version download for Windows only.

    I don't know whether to keep waiting, or just give up.
  18. firedept, Sep 26, 2012
    Last edited: Sep 27, 2012

    firedept macrumors 603


    Jul 8, 2011
    CS6 version not the problem. Just letting you know. Definite bug though. Acrobat Pro current version is working fine for me. PDF's open immediately for me. Lots of bugs to still be worked out in CS6.

    I am having problems with After Effects CS6 not wanting to render a SWF file that includes any kind of jpg, png, tif, psd, etc. Filed bug report with Adobe and they are currently working on a fix. This bug everyone will have.

    Lucky I still have CS5 around to work with when I find a bug. Contact Adobe let them know about it. Maybe there is something they can do for you.
  19. swamyg1 macrumors regular

    Dec 11, 2007
    I'm not able to search in PDF's either... So irritating!!!
  20. agdesign macrumors newbie

    Oct 25, 2012
    Acrobat 9 works on my computer

    I was having the same issue with Acrobat X so just started using 9 again and so far so good.
  21. mtwilson macrumors newbie

    Nov 4, 2012
    Same issue withAcrobat 11

    I am having the same issue with Acrobat XI PRO (11.0.0). I had 10.x installed when I first noticed the problem, so I ran a system clean with Onyx rebuilding permissions and launcher files, no change, so I uninstalled Acrobat 10.x and re-installed, no luck, so then I downloaded Acrobat XI Pro and did a clean install, same situation.

    I can only open pdf's from within the app and I have to use close from the file menu to close the file as the left upper red-dot close button does not work. I have searched Adobe forums and can't find a single mention of this issue, but there are many references to it online. I am on a MacBook Pro running OS X 10.8.2 Mountain Lion.

    This really sucks as opening mail attachments and such require boring down to the file location or saving to a new location to open easily from within the app. I have notified Adobe, but, of course, no response. Just curios if anyone else had made any headway on this issue.
  22. simu macrumors newbie

    Nov 6, 2012
    stop gap solution

    I am experiencing the same thing. First of all, download the free acroabt reader so you're not stuck - then at least no more manually opening...

    Reader will open it all - once installed- as desired.

    Hope this helps to lessen the pain - somewhat.
  23. billdakelski macrumors newbie

    Jul 25, 2008
    10 and 11

    Same problem here with x and xi.
    In addition the tools menus will not respond when clicked.
    Also, app quits unexpectedly.
    Also, will not quit from the dock icon
  24. mateus macrumors member


    Sep 30, 2007
    Same problem here too using Acrobat v10.1.4, very annoying.
  25. swamyg1 macrumors regular

    Dec 11, 2007
    I uninstalled and reinstalled... Problem is gone and Acrobat is working fine.

    Looks like this is the only solution as far as I know.

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