iPhone 11 Pro Action Required

[luizwhitney]

Just got this email from Apple? I put the wrong PIN code (4 digits instead of 6).

Any idea on how to proceed with this?

Dear LUIZ WHITNEY,

We have run into a problem processing your recent iPhone order.
According to Sprint, the security PIN currently on your account doesn't
match the PIN used when you placed the order. To resume processing, the
security PIN must be changed back to match the one used when you placed
the order. Please call Sprint at 1-888-211-4727.

We will keep checking your account for the next 3 days. If this issue
is resolved, we will resume processing your order; if not, it will be
canceled.

Thanks,

Apple Online Store

 

[Packers1958]

Do as the email says. Call Sprint and change the PIN to match the one you used in the order.

 

[luizwhitney]

I don't remember the PIN I used! and I am not sure if I used a 4 digit or 6 digit PIN, however SPRINT only accepts 6 digit PINs. So what am I suppose to do?

 

[casperes1996]

I don't remember the PIN I used! and I am not sure if I used a 4 digit or 6 digit PIN, however SPRINT only accepts 6 digit PINs. So what am I suppose to do?

Well, you could call sprint anyway and explain the situation. Or call/contact Apple Store support about it

 

[SRLMJ23]

Call Sprint, if you are the authorized user, if not have the person that is the authorized user.

 

[now i see it]

The PIN they're referring to is not your iPhone lock screen PIN. Sprint has its own PIN.

 

[luizwhitney]

I do know that. Who will be able to tell me the PIN I used when processing the order?

 

[Packers1958]

I do know that. Who will be able to tell me the PIN I used when processing the order?

They probably won't have the pin you used by mistake. My guess is if you don't remember, you are out of luck. You might as well cancel the order and reorder. Fraud protection worked as designed. Unfortunately, by mistake you triggered it.