Activate new AT&T iPhone upgrade?

[mooty]

Hi

I have an iPhone 5S and have upgraded via AT&T to the iPhone 6. Sim card came already in the device. Turned it on and synced with iTunes, all good.

Problem is, the iPhone 6 has "No Service" for cellular and my old iPhone 5S has retained the service.

Do I need to activate the iPhone 6? Nothing came with the phone to suggest I needed to do anything. I tried https://www.wireless.att.com/activations/ but get a "Gateway Timeout" every time...

Any ideas?

 

[dcharleyultra]

Can you just put in your 5s SIM?

 

[moldy lunchbox]

It would take a lot less time to switch the sim card from the 5S to the 6 versus writing the entire topic you wrote.

 

[mooty]

It would take a lot less time to switch the sim card from the 5S to the 6 versus writing the entire topic you wrote.

So I should remove the SIM that came with the device? Whats the point in the SIM card coming with the iPhone 6?

 

[alent1234]

the phone setup should have had an activation step on it

 

[deeddawg]

*611 not working on either phone?

Also might look at http://www.att.com/esupport/main.jsp?cv=820 for online chat and/or a support phone # you could dial from a non-AT&T phone.

 

[andyw715]

the phone setup should have had an activation step on it

This was the first things that came up when I turned on my 6+, after that I had service on the 6+ and No Service on the 5s. Only took 5 min.

 

[JeepGC]

Call AT&T from another phone

 

[mooty]

Had to call AT&T on 800.331.0500

automated system activated the phone. The website seems to be broken, at least for me - I always get a BAD GATEWAY error.