Activate new AT&T iPhone upgrade?

Discussion in 'iPhone' started by mooty, Sep 30, 2014.

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  1. mooty, Sep 30, 2014

    mooty macrumors regular

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    #1
    Hi

    I have an iPhone 5S and have upgraded via AT&T to the iPhone 6. Sim card came already in the device. Turned it on and synced with iTunes, all good.

    Problem is, the iPhone 6 has "No Service" for cellular and my old iPhone 5S has retained the service.

    Do I need to activate the iPhone 6? Nothing came with the phone to suggest I needed to do anything. I tried https://www.wireless.att.com/activations/ but get a "Gateway Timeout" every time...

    Any ideas?
     
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  2. dcharleyultra, Sep 30, 2014

    dcharleyultra macrumors 6502

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    #2
    Can you just put in your 5s SIM?
     
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  3. moldy lunchbox, Sep 30, 2014

    moldy lunchbox macrumors 6502a

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    #3
    It would take a lot less time to switch the sim card from the 5S to the 6 versus writing the entire topic you wrote.
     
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  4. mooty, Sep 30, 2014

    mooty thread starter macrumors regular

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    #4
    So I should remove the SIM that came with the device? Whats the point in the SIM card coming with the iPhone 6?
     
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  5. alent1234, Sep 30, 2014

    alent1234 macrumors 603

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    #5
    the phone setup should have had an activation step on it
     
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  6. deeddawg, Sep 30, 2014

    deeddawg macrumors 604

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    #6
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  7. andyw715, Sep 30, 2014

    andyw715 macrumors 65816

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    #7
    This was the first things that came up when I turned on my 6+, after that I had service on the 6+ and No Service on the 5s. Only took 5 min.
     
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  8. JeepGC, Sep 30, 2014

    JeepGC macrumors regular

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    #8
    Call AT&T from another phone
     
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  9. mooty, Sep 30, 2014

    mooty thread starter macrumors regular

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    #9
    Had to call AT&T on 800.331.0500

    automated system activated the phone. The website seems to be broken, at least for me - I always get a BAD GATEWAY error.
     
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8 September 30, 2014