Activating iPhone 6s and removing shrink wrap??

[IGWT15]

Hello folks,

I just got off the phone with Apple, and I was asking them that if I buy the phone at full price come Friday and know it must be activated to one of my lines, do they really need to open up the box and remove the shrink wrap?? I was just told they must do it to make sure everything is working properly after activating it?

 

[flur]

Well, yeah, they don't want to send you home with a non-working device. That's just good customer service. And it helps to limit scalpers.

 

[Gathomblipoob]

I know you have your wants, but I never worried about an Apple employee being the first one to touch my new iPhone.

 

[bchreng]

Well, yeah, they don't want to send you home with a non-working device. That's just good customer service. And it helps to limit scalpers.

Anything that deters scalping and make for a positive customer service experience is okay in my book.

 

[MH01]

I have always bought phones instore , and never had the unit opened by an apple employee , is this a US thing ?

 

[flur]

I know you have your wants, but I never worried about an Apple employee being the first one to touch my new iPhone.

I'd personally rather it be an Apple employee than someone who works for a carrier (which is what always happened before I switched to iphone). Apple employees get that their customers are a little obsessive about their devices, and they don't toss them around carelessly the way the employees at the carriers sometimes do.

 

[plopbellie]

AFAIK, they HAVE to send you out with a working phone. all stores do it (best buy, walmart, etc) because that way you cant get home and say your phone doesnt work. When i got the 4S, best buy had trouble activating it, and opened THREE perfectly good iphones trying to get it to activate just to find out the activation server for att was having problems.

 

[Gathomblipoob]

It's not like they're touching your kids. It's just a piece of hardware.

 

[IGWT15]

Its not a big deal to have them open it and activate it for my line, its just i was going to give the other phone for from my other line as a gift to a family member and didn't want them to open up, I mean if you receive it by UPS its not open, so why must they insist in having to unwrap the whole thing??

 

[aesc80]

It's not like they're touching your kids. It's just a piece of hardware.

You owe me a coffee on that one. Damn, that was bad. lol.

In any case, I remember when the 3GS came out, the Apple "genius" asked if we wanted him to put the protective screen we had just purchased. The guy literally went through 3 packs, but finally got it on. The point of the story - if an Apple Store employee is helping you with your phone, they'll cover anything and everything for you, even if they messed up. Just talk with them with what you need, though I doubt they let you walk away without one inactive.

 

[yubakram]

I have a reserved 6s AT&T iPhone for Friday pickup for my fiancés Bday on Saturday. I chose "Pay in Full" option, am I going to have an issue walking out? This is going to going to be a surprise to replace her 5s.

 

[IGWT15]

I was told they you must walk out with an activated unit, even though you're paying it in full, makes NO SENSE at all, why should they activate it? You paid it, its your property, you do what you want with it.

 

[flur]

I have a reserved 6s AT&T iPhone for Friday pickup for my fiancés Bday on Saturday. I chose "Pay in Full" option, am I going to have an issue walking out? This is going to going to be a surprise to replace her 5s.

LOL, it will sure be a surprise when it's Friday and her 5s stops working b/c you've activated her 6s. Maybe you should do the early b-day surprise thing and bring her with you to the store.

 

[lordofthereef]

They've never required me to open a full price device and I've purchased a few of them. Unsure why that would change.

 

[yubakram]

LOL, it will sure be a surprise when it's Friday and her 5s stops working b/c you've activated her 6s. Maybe you should do the early b-day surprise thing and bring her with you to the store.

She will be working... and she would give me a hard time about buying a phone.. she's a "thrifty" person... I may need to head down to Apple today to clarify and understand this issue.

 

[ronaldcastillo]

I've bought full priced phones for the past couple years at my local Apple Store on launch day and wasn't required to open it. They did ask if I wanted to have a worker help me set it up but I wasn't forced to open it.

 

[AttilaTheHun]

AFAIK, they HAVE to send you out with a working phone. all stores do it (best buy, walmart, etc) because that way you cant get home and say your phone doesnt work. When i got the 4S, best buy had trouble activating it, and opened THREE perfectly good iphones trying to get it to activate just to find out the activation server for att was having problems.

Always buy my unlocked iPhone at the apple store never had it open in the store

 

[SisterBlue22]

Apple employees have always allowed me to be the one to open the box and take the phone out for the first time, "do the honors", so to speak. It's a nice gesture. I guess it depends on who you get, but I've always gotten super cool ones.

 

[jtrue28]

Just tell them you don't have time and will do it at home later.

 

[Pipper99]

I bought the AT&T iphone 6S Plus at full price, contract free, to be used on my unlimited data plan. Do I simply put the currently active SIM in my new iPhone, or do I have to call AT&T? Or, do I just turn on the new phone, go through the steps, and it activates on my current plan without a sim swap?

 

[MikesGravity]

Last year, the apple employee gave me the option to open it, which was nice He even gave me a knife!

 

[hobiecatter]

Apple store employee told me yesterday I buy the phone and can leave and turn it on at home or wherever I want. No need to do it in store. I'm buying it at retail though, so not sure if that is the same for the other phones on a payment plan.

 

[AttilaTheHun]

I took mine yesterday Apple activated the iPhone without opening the box I took it home and opened the box.
He did it just by scaning the barcode from the box

 

[ccg36]

I purchased using AUP replacing my current phone and walked out of the store with an un opened box, like it was said by Attila, its all done by scanning the barcodes to activate.

 

[ipooed]

I also walked out with an unopened box, from my carrier on a 2 year term I just told them I wanted to provision it myself.

Never had a problem in the past buying one outright I was still able to leave with an unopened box. Must be a Yankee thing