Activating New iPhone

[sbebenelli]

For the 1st time ever I ordered a iPhone online through the Apple upgrade program. I have Verizon. When I get the phone what will I need to do to activate it? Do I use the sim card from my old iPhone? Do I need to call Verizon?

Thank you in advance for the help.

 

[Samantha124]

I just had to call Verizon. I called tech support (which I recommend the regular CS guy was clueless he wanted me to go to a store). The phone wouldn't activate without calling unfortunately i was getting an error. I used the sim that was already in the iphone so im not sure if you should use the old one.

 

[wicker21]

Just take the sim card out of the old phone and put it into the new one. It should activate without any issue.

I did this this morning and did not have any trouble on T-Mobile.

 

[Jumpie]

I popped the old SIM out and popped it in the phone. Once it "activated" it said Verizon LTE. Of course, I was using wifi, too. Once I was out of range for wifi (I had to run back to the Apple Store cuz I ordered i7 cases instead of i7+ and didn't realize until I went to put it on) that I had no data. So I stopped at VZW and they fixed it.

 

[benboy12]

I got an error message as well. I had to contact customer support (I used the online chat). It looks like a pending plan change that was blocking the activation.