Activation Issues with iMessage & FaceTime - 27" iMac

Discussion in 'macOS Sierra (10.12)' started by ElGranNate, Apr 26, 2017.

  1. ElGranNate macrumors newbie

    ElGranNate

    Joined:
    Apr 26, 2017
    Location:
    Detroit, MI
    #1
    Hey, everyone.

    I received my new 27" 5K Retina iMac yesterday, and I have been in the process of getting it all set up. I am not a complete newbie with iMacs or MBPs; I have used them before but never owned one personally prior to now.

    I am having issues with logging into Messages and FaceTime with my Apple ID and password. I get a message stating there was an error during activation and it asks me to try again (snippet attached). I have not had much success. Is there something I am missing? Do I have to have an iPhone paired with my Apple ID to use these services?

    Any help is much appreciated! Thanks in advance!
     

    Attached Files:

  2. komatsu macrumors 6502

    Joined:
    Sep 19, 2010
    #2
    Have you tried turning off iMessage and Facetime?

    Go to > Settings > iMessage - turn off

    Go to > Settings > Facetime - turn off

    Then reboot your iMac.

    Go to settings again and turn ON settings for iMessage and Facetime.
     
  3. ElGranNate thread starter macrumors newbie

    ElGranNate

    Joined:
    Apr 26, 2017
    Location:
    Detroit, MI
    #3
    I am trying to activate them from my iMac as I do not have an iPhone. Your suggestion seems to suggest turning them off/on from an iPhone. Unless I am misunderstanding something...?
     
  4. komatsu macrumors 6502

    Joined:
    Sep 19, 2010
    #4
    sorry, I thought you had access to an iPhone or iPad, my mistake
     
  5. ElGranNate thread starter macrumors newbie

    ElGranNate

    Joined:
    Apr 26, 2017
    Location:
    Detroit, MI
    #5
    It's all good, Komatsu.

    I ended up contacting Apple Support. It turns out that my Apple ID was locked for some reason. Hopefully it will get resolved in the next couple days.
     

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