Here's a crazy story that is defying my logic after years of iOS support and keeping up with Apple's various changes over the years. I thought I'd post here because I'm at my wit's end and am trying to help out a friend who sort of grasping what is happening. Keep in mind that none of the devices in question are stolen and we're not trying to find ways to circumvent anything that Apple has in place. A friend of mine had an iPhone 5s through Sprint and the top portion of the screen was starting to separate from itself. She took it to the Sprint corporate store and they basically were acting as though it was intentional so she could get it replaced (I think she's on a lease). They took it in the back to their "phone repair" area and somehow when she got it back a few minutes later, the screen wouldn't turn on at all. Since she is due for a new phone in about two months, she was going to try to milk it through then, but it just was unusable at that point. I took a look at it and could not get it working. She got another iPhone 5s from a relative and got it set up with her Sprint service, but forgot her Apple ID password - doing the recovery option yielded nothing other than "it may be a few days to verify your account" - I'm guessing that the fallback text/notification was sent to her old phone somewhere along the process (I also don't know how someone would forget their Apple ID password, but I digress). She plugged it into her Mac (Early 2008 MacBook Pro) to copy contacts over and sync and somehow it added her iCloud account to her phone (complete with Find My Phone/Activation Lock enabled). Her thought was to create a new Apple ID and start over, but now her unknown-password Apple ID is on her phone and she couldn't get it removed anyway. Apple got back with her and said that it may be up to three weeks, as there wasn't enough to verify her identity (I guess the fallback Hotmail account she's using isn't receiving Apple's messages). The whole thing seems a bit odd to me, and I'm guessing some of this has to do with the two-factor authentication, but I'm surprised there aren't ways to re-send a verification text or verify payment options, etc. At this point, she made a new Apple ID, downloaded apps for her bank and such, and is just waiting for the next iPhone as a fresh start (she doesn't really use her computer for banking and bills because it's so old and she doesn't have home internet). Seeing as this has been sort of a mess already, I'm just trying to help and lessen the hassle, but obviously I don't see how someone would forget their Apple ID password since it is a regularly-used thing. We did make a few Sprint jokes at her expense, but obviously the core of the matter is that her account that she doesn't have access to ended up signed in on her phone without her directly doing it. Does anyone have any idea about what to do next other than maybe waiting three weeks?