Activation Lock Story…for what it’s worth

[Joseph Murphy]

I am posting this to perhaps save someone’s time in the future who has a similar situation.

I bought a used IPad online via shopgoodwiil.com.

It arrived with the dreaded Activation Lock status.

I sent detailed proofs of purchase to APPLE Support 4 times, each time adding what I thought was irrefutable proof that I was the legitimate owner of said IPad. (multiple screen shots of my successful online auction bid, confirmation emails of said successful bid from
Goodwiil, proof that I indeed paid for the successful bid, FedEx receipt showing they delivered it to my address of record, email from the Goodwill e-commerce administrator verifying I had indeed bought it, serial number, photos of iPad, etc etc)

Each time Apple Suupport said it wasn't enough.

I made an appointment at the Genius Bar and drove an hour to see if they could help.

Nope.

I recontacted shopgoodwill.com and they thankfully refunded my money.

If this saves anyone some time I am happy.

 

[Bigwaff]

If device activation locked, problem is Goodwill doesn't know device ownership history. Goodwill does not know whether device was stolen then donated. Neither does Apple.

 

[FreakinEurekan]

I bought a used IPad online via shopgoodwiil.com.
...
I sent detailed proofs of purchase to APPLE Support 4 times, each time adding what I thought was irrefutable proof that I was the legitimate owner of said IPad.

There's the problem....

You're NOT the "legitimate owner" in Apple's eyes, unless you provide proof of ORIGINAL purchase (from Apple or from an Apple Authorized Reseller - not goodwill!)

Returning to place of purchase is your best and essentially, only remedy.